Client Service Representative

Client Services Representative

Location: New Glasgow, NS, fully on-site, five days per week
Language: Advanced written and verbal communication skills in English
Schedule: 37.5–40 hours per week, Monday to Friday, with mandatory availability until 7:00 p.m. on Thursdays
Compensation: $20.05 per hour
Background Check Requirement: Criminal background check, credit check and employment verification required

About the Opportunity
Are you passionate about helping people, building relationships and delivering exceptional customer service? Are you eager to take the next step in your career and break into the banking and financial services industry? This could be the opportunity you've been looking for!

We're seeking an enthusiastic, customer-focused Client Services Representative to join an established financial services organization. No previous banking, lending or financial experience is required! If you bring at least one year of customer-facing experience, a positive attitude and a willingness to learn, you'll receive the training and support needed to succeed.

What's In It for You
• Launch your career in financial services with no previous industry experience required
• Receive comprehensive training, ongoing coaching and mentorship from an experienced manager
• Join a welcoming, collaborative team that values your contributions
• Build transferable skills and explore opportunities for long-term career growth
• Enjoy a consistent Monday-to-Friday schedule and free on-site parking

Your Responsibilities
• You'll create a welcoming, positive experience for customers, helping them feel comfortable and supported
• You'll build meaningful relationships by listening, asking questions and understanding customer needs
• You'll learn to explain financial products and services clearly, helping customers explore suitable solutions
• You'll support customer applications, documentation and follow-up activities with accuracy and care
• You'll contribute to team goals while delivering thoughtful, solutions-focused service
• You'll participate in training and coaching to continuously develop your confidence, knowledge and skills

Skills and Qualifications
• Minimum 1 year of experience in a customer-facing role, such as retail, hospitality, telecommunications, automotive services, sales or customer service
• Strong interpersonal and communication skills, with a genuine interest in helping people
• Enthusiasm for starting or growing a career in banking or financial services, with no previous industry experience required
• A positive, motivated attitude, eagerness to learn and openness to feedback and coaching
• Confidence using computer systems, strong attention to detail and the ability to handle confidential information responsibly
• Comfort working toward goals, identifying customer needs and recommending solutions
• Availability to work fully on-site, including Thursdays until 7:00 p.m., daily access to reliable transportation and legal authorization to work in Canada

Note from the Hiring Manager
"We're not looking for someone who already knows everything about banking. We're looking for someone who genuinely enjoys helping customers, brings great energy to the team and is excited to learn. If you're motivated, coachable and ready to build a career, we'll provide the training and support to help you succeed."

Why Partner with Altis
If you’ve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.