Client Services Agent - ANTICIPATORY

About the position

Duties
As frontline representatives of the Canadian Firearms Program, Client Service Agents play a key role in supporting public safety by assisting firearm owners, applicants, and businesses involved in the sale of firearms. Through timely, accurate, and live inbound and outbound support, agents provide meaningful guidance, help clients and businesses navigate web services, respond to general inquiries, and contribute directly to the application and licensing process, all within a fast-paced, evolving, and collaborative team environment.

Work environment
Our team is looking to staff positions ONLY in Miramichi, New Brunswick.

We will be working under a hybrid work schedule consisting of a prescribed number of days per week in person, in Miramichi. Candidates should also be ready to be available for in-person training, in Miramichi, which will be five days per week, during the training and post-training quality monitoring period.However, this is subject to change according to the directions outlined by the Treasury Board of Canada Secretariat (TBS).

Intent of the process
Please note that this is an anticipatory process.

The intent is to establish a pool of candidates to staff similar positions within the Canadian Firearms Program on an indeterminate or specified period (including term, acting, or assignment) basis, with various bilingual linguistic profiles and various RCMP security clearances.Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Important messages
Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process prior to the closing date. You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Candidates must meet all essential qualifications to be appointed to a position. This will be determined using various evaluation tools, which may include a role play. Reference checks may also be sought.HOW TO APPLY: **As part of the assessment, you will be required to answer questions to demonstrate how you meet the Essential qualifications. This will include screening questions to demonstrate how you meet the Essential Experience criteria, as well as text questions to demonstrate how you meet the Essential Personal Suitability criteria (Dependability, Adaptability). You will also be assessed on your ability to communicate effectively in writing throughout your online application.You will be required to answer screening questions to demonstrate how you meet the Essential Qualifications (Education and all Essential Experiences). When answering the screening questions, it is not sufficient to say that you have the required qualifications or to list your current or past responsibilities. Rather, you must provide concrete examples of tasks you have accomplished with significant details to explain the WHAT, WHEN, WHERE and HOW you acquired each qualification. For each experience criteria, please provide the following information: 1- Name of the department or organization where the experience was acquired; 2- Title of the position occupied, group and level and the period(s) in which you performed the functions (M-Y to M-Y); 3- Specific details of tasks or projects demonstrating how the experience was acquired (Situation/Challenge, Tasks, Action and Result). Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Conditions of employment

Security: RCMP Enhanced Reliability Status

Candidates must be willing to work shift work, days and evenings (work week is 37.5 hours; core hours are from 8:30 a.m. to 9:00 p.m., five days a week, subject to change).

Operational Requirements

Willingness to work overtime as required.

You need (essential for the job)

Your application must clearly explain how you meet the following

EDUCATION
Secondary school diploma or employer approved alternatives.

Learn more about degree equivalency.

EXPERIENCE
Experience providing client services to the public by obtaining, providing and explaining information.

Experience in using technology to provide services to the public (e.g. data management software, communications software for communicating with stakeholders, project management software for planning, monitoring or scheduling).

Applied / assessed at a later date

ABILITY
Ability to communicate effectively orally
**Ability to communicate effectively in writing (assessed throughout your online application)
Ability to review information and determine appropriate actions
Ability to work under pressure

PERSONAL SUITABILITY
Client Service Orientation
**Dependability (assessed through a text question within your online application)
**Adaptability (assessed through a text question within your online application)
Attention to detail

Language requirements (essential for the job)

Applied / assessed at a later date

Bilingual - Imperative (BBC/BBC)

Learn more about language requirements.

You may need (asset qualifications)

May be applied / assessed at a later date

ASSET QUALIFICATIONS
Experience working in a Call Centre.
Experience working in the Canadian Firearms Program.

Our commitment

We're committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact the hiring organization below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Learn more about assessment accommodation.

Equity, diversity and inclusion

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the population it serves. We promote employment equity and encourage you to self-declare if you belong to one of the designated employment equity groups when you apply.

Learn more about diversity and inclusion in the public service.

The RCMP is committed to supporting Indigenous Peoples throughout the recruitment process. The Indigenous Career Navigators Program (ICN), among others, is designed to provide Indigenous Peoples with advice and guidance through the application/hiring process. Indigenous Peoples seeking individual support related to their application or during the assessment phase are encouraged to contact the ICN at the following email address: [email protected].

Preference

Preference will be given to veterans first, followed by Canadian citizens and permanent residents, with the exception of jobs located in Nunavut or Yukon. For positions located in Nunavut, qualified Inuit enrolled under the Nunavut Agreement will be appointed first. For positions located in Yukon, qualified Yukon First Nations will be appointed first, followed by qualified Indigenous persons.

Learn more about preference to veterans.

How to apply

Learn more about applying for Government of Canada jobs.

Information you must provide

• Your résumé

We'd like to thank all those who apply. However, only the people selected for further consideration will be contacted.

Additional links

Cracking the Code on how to apply to the Public Service...Watch this before you apply!
http://www.canada.ca/en/government/publicservice/modernizing/hybrid-work/common-hybrid-work-model.html

Hiring organization contact

Name: CFP Staffing Team
Email address: [email protected]

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