Posted 6 days ago
Client Services Officer A
@ Government of Newfoundland and Labrador - Department of Jobs, Growth and Rural Development
Newfoundland and Labrador
Overview
The Government of Newfoundland and Labrador's Department of Jobs, Growth and Rural Development is hiring a Client Services Officer A across multiple Employment Centre locations. The role assesses client needs, determines eligibility for employment programs and financial benefits, and administers services under departmental policy. Full-time, 35 hours per week, at $31.37 to $34.89 per hour (CG-33).
Pay:
$31.37–$34.89 an hour
Responsibilities:
- Assess client needs and determine eligibility for programs and benefits
- Administer programs per departmental policy and legislation
- Perform quality assurance activities
- Collaborate with community partners and stakeholders
- Deliver presentations to groups
Requirements summary:
- Degree in business, economics or social sciences, or equivalent
- Frontline experience with clients facing financial, employment or social barriers
- Experience with case management or financial management
- Strong communication and organizational skills
- Recent satisfactory Certificate of Conduct from local police
Tools & skills
Source and dates
Source type not verified · nlgov
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Hours per week | 35 |
| Schedule | day |
| Travel | air: none · ground: minimal |
| Work setting | Office, Client sites |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Background checks | criminal record |
| Education | Bachelor’s degree (required) |
| Fields of study | Business, Economics, Social sciences |
| Perks mentioned | Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Government of Newfoundland and Labrador - Department of Jobs, Growth and Rural Development
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Client Services Officer A
JGRD.26.27.0751
Posted Date: November 4, 2026
No Closing Date
Employment Type: Various
Division: Employment and Labour Market Development
Department: Department of Jobs, Growth and Rural Development
Position Group: NAPE - General Service
Location: Multiple locations
Salary: $31.37 - $34.89 per hour (CG-33), 35 hours per week
Benefits: Onboarding
Position Details
The Department of Jobs, Growth and Rural Development is seeking motivated, service-driven professionals to join our team as a Client Services Officer A. We offer comprehensive onboarding and training to set you up for success, ongoing professional development, opportunities to grow your career, and the chance to make a real difference in people’s lives and local economies.
Build Careers. Strengthen Communities. Make a Difference.
These opportunities are available in various locations across the province, with current openings in:
Channel - Port aux Basques – 1 Permanent, 1 - TemporaryMarystown – 2 TemporarySpringdale – 1 Permanent, 1 TemporaryGander – 1 Permanent, 2 TemporarySt. John’s (Topsail Road) – 1 Permanent, 4 Temporary St. John’s (Aberdeen Avenue) 1 Permanent, 1 TemporarySt. John’s (Duckworth Street) 1 Temporary
About Us
The Department provides a variety of services and supports to assist individuals in reaching their employment goals, as well as supporting employers with their recruitment, retention and skills development needs. The Employment and Labour Market Development Division delivers a range of employment and training programs and services (Employment Services) in nineteen offices across the province.
Programs include wage subsidies, pre-employment supports, short term training, supports to attend post-secondary education, job search, career planning services, employment counselling, and community and labour market partnerships. Service channels include phone, email, in-person or virtual.
About the Opportunities
When you join our team, you’ll be part of a supportive, collaborative, and purpose-driven environment where your work directly supports clients across Newfoundland and Labrador. You will work in an Employment Centre and contribute to a dynamic and dedicated team. Your work may include:
· Assessing clients’ needs, while determining initial and continuing eligibility for programming and financial benefits | · Utilizing information technology, including Microsoft 365, to deliver services and manage data |
· Administering programs and services in accordance with departmental policies, procedures and legislation | · Performing quality assurance activities to ensure program integrity |
· Collaborating with community partners and other stakeholders to deliver programs and services | · Participating in delivery of presentations to various groups |
· Interpreting departmental policy and procedures | · Contributing to continuous improvement activities and other related duties as required |
Screening Criteria
About You
You have a degree in business, economics, social sciences or equivalent combination of training and experience. You have experience delivering frontline services to individuals facing financial, employment, and/or social barriers. You have experience with financial management and/or case management, including client intake, assessment, determining eligibility, intervention management, and follow-up.
Assessment Criteria
Operating in a frontline service role, you are an effective communicator while interacting with a variety of clients (individuals, employers, community organizations, and others). With effective critical thinking and organizational skills, you directly help clients navigate employment and training supports. You excel at building and maintaining professional relationships. You conduct quality assurance activities to ensure program integrity and continuous improvement. You thrive in a professional environment that is team-oriented, dynamic and offers variety in each workday. You apply confidentiality and privacy practices in all situations.
Conditions of Employment
Conditions of Offer
- Recent and satisfactory Certificate of Conduct from local police
Conditions of Acceptance
- Willing to accept requirement for access to private transportation for business purposes
- Must be willing to travel occasionally within the headquarters area, including day trips and occasional overnight stays for training or conferences.
- Willing to accept overtime (occasional)
Information for Applicants
To learn more about these opportunities please contact:
Christa Skinner, Regional Administrator: [email protected]
Thinking about relocating or exploring a new region? Learn more about living and working in Newfoundland and Labrador:
Welcome to Newfoundland and Labrador - Newfoundland and Labrador, Canada (newfoundlandlabrador.com)
- The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
- Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting [email protected], 709-729-0130 or toll free at 1-888-729-7690. Video Relay Service (VRS) calls are welcomed.
- We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
- Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
- Applications must be received by the closing date stated in the job posting.
- It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
- Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
- Application information must be factual, complete and current, to date of submission.
- This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.
- The Government of Newfoundland and Labrador values inclusion, diversity, equity and accessibility, and a workplace culture that benefits from varying ideas and lived experiences.
- Accommodations and alternate assessment formats are available upon request at any stage of the recruitment process by contacting [email protected], 709-729-0130 or toll free at 1-888-729-7690. Video Relay Service (VRS) calls are welcomed.
- We are committed to providing an inclusive recruitment process with a focus on removing barriers. For common potential accommodations and adjustments during the recruitment process, click here. Accommodation information will be kept confidential.
- Preference will be given to applicants who are a Canadian citizen or permanent resident of Canada or those who are legally entitled to work in Canada.
- Applications must be received by the closing date stated in the job posting.
- It is the responsibility of applicants to submit a resume that clearly demonstrates the required screening criteria outlined in the job description.
- Applications must contain current contact information, including phone number, mailing and, e-mail addresses.
- Application information must be factual, complete and current, to date of submission.
- This competition may be used to fill future similar vacancies with the Government of Newfoundland and Labrador.
How to Apply
Click the Apply Now button below to submit your application. Please ensure your application clearly references the competition number JGRD.26.27.0751. First-time users will be required to create a user profile before applying. Use the Print button below to print a copy of this advertisement. A copy of the advertisement will be helpful in preparing for assessment.
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