Posted 17 days ago
Client Success Specialist
@ Merriam Music
Oakville, Ontario
Overview
Merriam Music is hiring a full-time Client Success Specialist to retain students and grow add-on business through high-level service. The work covers customer retention, withdrawal handling and business development at Vaughan or Oakville, with evening and weekend shifts. Base salary is $45,000-$55,000 plus bonuses of $5,000-$10,000, with a co-op health benefits package.
Pay:
$45,000–$65,000 a year
Responsibilities:
- Translate customer questions and concerns into resolutions
- Manage customer loyalty and retention
- Seek new business with existing clients
- Respond to withdrawal requests and work to retain customers
- Track and analyze withdrawal data
Requirements summary:
- Post-secondary education of any discipline
- Excellent customer service and problem-solving experience
- At least 1 year of sales success
- Intermediate proficiency in Google Workspace
- Evening and consistent Saturday availability
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · breezy
- Employer posting date
- 2026-10-20
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly sitting |
| Physical demands | physical low · computer moderate |
| Languages | English |
| Encouraged to apply | People with disabilities |
| Education | College diploma (required) |
| Perks mentioned | Performance bonus, Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Merriam Music
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
North America’s Trusted Name in Pianos and Music Education
Full company description
Merriam Music Inc. is family-owned and operated, headquartered just outside Toronto Canada in Oakville, serving customers throughout Canada and the United States. Alan Merriam founded the school and store in 1988, and continues today as CEO, with Stu Harrison helming as President. Merriam Music has two areas of focus: piano sales and music education. Merriam’s piano division, known as Merriam Pianos, is, by volume, the largest in Canada, and amongst the Top 20 globally. There are currently three locations in the GTA – Oakville, Vaughan, and the newly renovated/purchased Robert Lowrey Showroom east of Midtown Toronto. Merriam’s education division, which includes Merriam High School, The Merriam School of Music, and the Merriam Music Online Academy, hosts 3000+ weekly students. It’s primary teaching facility, the Oakville campus, is the largest private music school facility in Canada by square footage and student population. Quite simply, music is in our DNA. It defines us. It’s a part of us that brings joy to our lives and the lives of others. And, bringing joy to as many people’s lives as possible is our mission. We do this through our offering of breathtaking instruments, innovative education, and engaging content. And to propel our growth, we want to partner with talented and innovative individuals who will help us get there. You don’t need to be a musician, just someone who understands how powerful music can be. We have openings in a wide variety of areas, including sales and product specialists, music teachers and coaches, administrators and customer care team members, or creative content producers for written, social, and video communications.
- LinkedIn followers
- 980
- People associated on LinkedIn
- 96
- Reported office locations
- 2359 Bristol Circle, #100, Oakville, Ontario L6H 6P8, CA
- 3175 Rutherford Road, #74, Vaughan, Ontario L4K 5Y6, CA
- 3175 Rutherford Road, #75, Vaughan, Ontario L4K 5Y6, CA
- 2359 Bristol Circle, #200, Oakville, Ontario L6H 6P8, CA
- 2359 Bristol Circle, #300, Oakville, Ontario L6H 6P8, US
- 943 Eglinton Ave W, Toronto, Ontario M4G4B5, CA
- Business categories
- Musical Instruments
- Music Education
- Music
- Other recorded names
- Merriam Music
- Merriam Music Inc
- Specialties
- Music Education
- Performance Opportunities
- Recording and Video Production
- Video Production
- Piano Retail
- Piano Stores
- Piano Lessons
- Vocal Lessons
- Drum Lessons
- and Music Teachers
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Merriam Music Inc. is family-owned and operated, headquartered just outside Toronto Canada in Oakville, serving customers throughout Canada and the United States. Alan Merriam founded the school and store in 1988, and continues today as CEO, with Stu Harrison helming as President. Merriam Music has two areas of focus: piano sales and music education. Merriam’s piano division, known as Merriam Pianos, is, by volume…
| Field | Value |
|---|---|
| Industry | Musicians |
| Company size | 51-200 employees |
| Headquarters | Oakville, Ontario |
| Organization type | Privately Held |
| Year founded | 1988 |
| Specialties | Music EducationPerformance OpportunitiesRecording and Video ProductionVideo ProductionPiano RetailPiano StoresPiano LessonsVocal LessonsDrum Lessonsand Music Teachers |
| Open jobs on Jobsy | 6 |
| View page |
Job description
The candidate we're seeking is best described as someone who:
- Enjoys goal-oriented problem-solving, who is energized by challenges
- Is highly organized and excels in personal time management
- Has a strong vocabulary and is an effective written and verbal communicator
- Provides elite level customer service to students, families and customers
REQUIREMENTS
- Post-secondary education of any discipline
- Previous experience in delivering exceptional customer service with excellent problem-solving skills
- At least 1 year of success in a sales role (inside or outside)
- Intermediate proficiency in Google Workspace
- Ability to multi-task in order to complete tasks within a fast-paced environment
- Some evenings and consistent Saturdays required
RESPONSIBILITIES
- Company knowledge: Understand the full Merriam Music offering (lessons, programs, events, policies and instruments) in order to maximize each customer contact opportunity
- Customer loyalty management: Provide high-level customer service to develop relationships and retain students, continually reinforce the Merriam differentiators to help meet targets for both retention and add-on business
- Customer service: Translate customer questions, issues and concerns into positive experiences and resolutions for customers, processing back-end changes for lessons
- Business development: Seek out new business opportunities with our existing clientele
- Withdrawal intervention: Respond to withdrawal requests to determine issues, work through issues to retain customers, meet/exceed retention targets (personal and team/school)
- Analysis: Track and analyze withdrawal data in order to increase retention
PERKS
- Vibrant company culture where everyone has a shared passion for music and education
- Membership in a co-op health benefits package, which offers coverage for dental, medical, and other various benefits
- Staff discounts for instrument purchases and lessons
Salary Expectations:
The compensation structure includes both base salary ($45,000-$55,000 / year) in addition to performance-based bonuses ($5,000-$10,000 / year). Successful candidates have the ability to earn between $50,000 - $65,000 / year.
Schedule and location:
The schedule includes a mixture of day shifts, evening shifts and consistent weekends, spread out over five days a week with two days off. This is a sample schedule but is subject to change based on staffing:
- Two to three weeknights from 1:30pm-9:30pm - on-site at the Vaughan or Oakville location
- One to two weekdays from 11:30am-7:30pm - on-site at the Vaughan or Oakville location
- One weekend day from 8:45am-5:15pm - on-site at the Vaughan or Oakville location
Merriam Music welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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