Posted 11 days ago
Client Success Specialist
@ Todd O'Donnell Insurance Agency
Cambridge, Ontario
Overview
Todd O'Donnell Insurance Agency is hiring a full-time Client Success Specialist for its Cambridge, Ontario office. The role supports clients with home and auto policies, coverage, billing, policy changes and claims, and builds retention through proactive outreach. The posting states $48,000 base salary plus performance bonuses (expected total $55,000–$60,000) and in-office work.
Pay:
$48,000–$60,000 a year
Responsibilities:
- Assist clients with home and auto policy questions
- Complete policy changes and follow up on client requests
- Identify coverage gaps and recommend solutions
- Build client relationships through proactive outreach and policy reviews
- Support client retention with accurate, timely service
Requirements summary:
- At least three years of customer service experience
- Clear verbal and written communication skills
- Strong listening, problem-solving and relationship-building abilities
- Excellent attention to detail and organizational skills
- Ontario OTL insurance licence preferred but not required
Tools & skills
Benefits mentioned
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | Ontario OTL insurance licence |
| Perks mentioned | Generous paid time off, Performance bonus, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Todd O'Donnell Insurance Agency
| Field | Value |
|---|---|
| Open jobs on Jobsy | 4 |
Benefits:
- Health insurance
- Competitive salary
- Dental insurance
Client Success Specialist
Todd O’Donnell – Desjardins Insurance Agent
Location: Cambridge, Ontario
Position: Full-time, in-office
Compensation: $48,000 base salary plus bonuses
Expected total compensation: $55,000–$60,000 annually
Build a Career Helping People
Are you an experienced customer service professional who enjoys solving problems, building relationships and helping people feel looked after?
We are looking for a dependable, positive and self-driven Client Success Specialist to join our established Cambridge insurance agency. You will become part of a supportive team that works hard, helps one another and takes pride in delivering an excellent client experience.
Our agency has ranked among the Top 5% of Desjardins Insurance agencies for 18 years. We provide ongoing training, coaching and licensing support to help the right person build a rewarding long-term career in insurance.
What You’ll Do
- Assist clients with questions about their home and auto insurance policies
- Help clients understand coverage, billing, policy changes and the claims process
- Complete policy changes and follow up on outstanding client requests
- Identify gaps in coverage and connect clients with appropriate insurance solutions
- Build lasting relationships through proactive client outreach and policy reviews
- Support client retention by providing friendly, accurate and timely service
- Work closely with the rest of the team to solve problems and meet agency goals
What We’re Looking For
- At least three years of customer service experience
- Clear and professional verbal and written communication skills
- Strong listening, problem-solving and relationship-building abilities
- Excellent attention to detail and organizational skills
- The ability to manage several priorities in a busy office
- A positive attitude and willingness to receive coaching and learn new skills
- Experience in insurance, banking, financial services, hospitality, retail or a professional office is an asset
- An Ontario OTL insurance licence is preferred but not required. We will support the right candidate through the licensing process
Compensation and Benefits
- Base salary of $48,000
- Performance bonuses with expected total compensation of $55,000–$60,000
- Three or more weeks of paid time off
- Health and dental benefits after three months
- Laptop and technology provided
- Paid training, coaching and ongoing professional development
- Team incentives and recognition programs
Why Join Our Team?
You will work in a beautiful, welcoming office with an experienced team that cares about its clients and one another. We provide structure and support while giving capable people the freedom to take ownership of their work.
If you are someone who follows through, communicates well and enjoys making life easier for clients, we would like to meet you.
Please apply with your résumé and cover letter.
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