Client Support/RAP Worker

Position Summary

KCR Community Resources is looking for a compassionate, organized, and resourceful Client Support / RAP Worker to join our Refugee Resettlement Team! In this role, you'll support Government-Assisted Refugees (GARs) during their first 4 to 6 weeks in Canada, helping them access essential services, complete important applications, and connect with community resources as they begin settling into their new environment. You'll also work closely with the Resettlement Assistance Program (RAP) Team, providing support with participant orientations, intake documentation, administrative tasks, and day-to-day participant needs. This is a great opportunity for someone who enjoys working with people from diverse backgrounds, has strong interpersonal and organizational skills, and thrives in a collaborative, community-focused environment.

Reporting Structure:

Reports to Refugee Resettlement Manager

Prime Functions:

Assisting in the delivery of effective Resettlement Services

• Assists RAP Team with tasks such as preparing RAP intake documents, managing drop-off/pick-up of documents, receiving mail and processing outgoing mail/courier of documents, data entry, facilitating participant Orientations, conduct participant needs assessments
• Completing applications such as SIN, CCB and MSP and refer participants to appropriate resources as needed
• Assists with and monitors loaning of tablets to GARs and other participant logistics as determined by the RAP Manager and RAP Team to effectively provide quality services for GARs.

Participating as a proactive member of the RAP team

• Maintain regular contact and consult with RAP Manager
• Provides IT support as needed and front desk services
• Assist with other tasks as needed

Monitoring and maintaining professional participant relationships

• Maintain a professional relationship with participants at all times and maintain professional boundaries
• Treat participants with respect and dignity at all times; establish trusting relationship by putting them at ease, be patient, and remember there are no unintelligent questions that a participant may ask
• Protect participant’s identity, privacy, and keep all participant information confidential; share participants’ questions/concerns only with the RAP Manager or Coordinator
• Ensures that all information files are maintained and disposed of in a secure fashion

Qualifications:

• Knowledge of basic life skills in Canada and ability to access and utilize community resources
• Experience working with marginalized populations
• Excellent English, interpersonal, cross-cultural, written and verbal communication skills
• Language and cultural proficiency for serving participants in Arabic, Dari, Spanish is preferred
• Demonstrated ability to work independently
• Demonstrate computer proficiency including MS Office
• Ability to prioritize work
• Ability to assert yourself and deal with difficult situations, when necessary, as per KCR policies and procedures
• Ability to set boundaries and self-care (e.g. financial, personal, medical, legal, conflict of interest, confidentiality, etc.

Benefits

• 3 weeks vacation
• Paid sick leave
• Group benefits including extended health, dental, and paramedical coverage
• Health spending account
  
• Pension contribution

Application Process

KCR Community Resources has a strong commitment to diversity and inclusion and encourages candidates from all backgrounds to apply. We will strive to provide reasonable accommodations, accessible formats, and communication support upon request to all candidates throughout the recruitment and selection process. If you require accommodation as part of the application process, please contact People and Culture Manager at our main office at 250-763-8008.

About KCR Community Resources

KCR is a not-for-profit agency fostering diversity, collaboration, and resourcefulness by tailoring services to meet community, family, and individual needs. We believe in a community where individuals and families are supported in leading healthy, productive, and fulfilling lives. We value inclusion and relationships built on mutual trust, recognizing each other's contributions, expertise, and opinions. We strive to create a safe and welcoming work environment where collaboration and valuing people's strengths are at the core of our day-to-day interactions.