Posted last month
Client Support Representative - REMOTE
@ Dynacare
Vancouver, British Columbia
Overview
Dynacare is hiring a full-time remote Client Support Representative to coordinate VIP medical report collection with healthcare providers, insurance carriers and customers. The role involves outbound calling, inbound support and order follow-up, with weekday hours of 37.5 per week and a stated pay of $19.35.
Responsibilities:
- Coordinate VIP medical report collection with providers and insurers
- Respond to inbound calls, emails and priority messages
- Conduct follow-up to obtain updates and expedite report delivery
- Validate orders and documentation for completeness
- Document customer and call details accurately
Requirements summary:
- Outbound calling experience (a must)
- At least 1 year of customer service or contact centre experience
- Secondary school diploma
- Bilingual French and English (mandatory for QC, asset elsewhere)
- Medical terminology is an asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · jobvite
- Employer posting date
- 2026-09-30
- First seen by our source
- 2026-10-30
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Dynacare
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Supporting healthy lives with commitment and care.
Full company description
Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions. Trusted by customers, healthcare professionals, hospitals, corporate clients, and government agencies nationwide, we offer efficient specimen collection, accurate testing, and prompt reporting services. Our core values of compassionate care, resourceful solutions, accountability, collaborative teamwork, and customer satisfaction drive us every day. Our commitment to excellence is exemplified through our specialized sub-brands, each dedicated to providing outstanding health services: • Dynacare Plus: Through a secure online portal, we empower individuals to take control of their personal health, granting access to customized health information, test results, explanations, and personal health trends. • Dynacare Insurance Solutions: Meeting the evolving needs of the insurance industry, we offer risk assessment services, including lab testing, paramedical exams, tele-interviews, and wellness services for life insurance companies and advisors. • Dynacare Workplace: As a leading provider of workplace programs, we enhance workforce health and safety by promoting wellness, disease prevention, and conducting occupational health testing to ensure employee fitness for the job. • Dynacare Next: Shaping the future of diagnostics, we offer advanced services such as specialized genetic testing and pharmacogenomics. Join Dynacare today, and together we will shape the future of health and wellness in Canada. #JoinDynacare #HealthSolutions #InspireGrowThrive #DynamicCareers
- LinkedIn followers
- 37,128
- People associated on LinkedIn
- 1,938
- Reported office locations
- 115 Midair Court, Brampton, Ontario L6T5M3, CA
- Business categories
- Health Care
- Professional Services
- Wellness
- Biotechnology
- Medical
- Other recorded names
- Dynacare
- Dynacare (French)
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Welcome to Dynacare, the leading provider of comprehensive health and wellness solutions in Canada. Our mission is to enhance the health and well-being of communities through accurate and timely diagnostic information. With a dedicated team of over 3,000 employees powered by state-of-the-art technology and scientific expertise, we deliver results that inspire hope, empowerment, and informed healthcare decisions…
| Field | Value |
|---|---|
| Industry | Hospitals and Health Care |
| Company size | 1,001-5,000 employees |
| Headquarters | Brampton, Ontario |
| Organization type | Partnership |
| Open jobs on Jobsy | 254 |
| View page |
Job Title: Client Support Representative (REMOTE)
Are YOU our next Client Support Representative?
The Client Support Representative is responsible for coordinating and expediting the collection of VIP medical reports by liaising with healthcare providers, insurance carriers, and customers. This role ensures that orders are complete, compliant, and processed in a timely manner. It emphasizes proactive follow-up, accurate documentation, high-quality customer support, and ownership of inquiries and issues to meet service level and turnaround time targets.
Experience with Outbound calling is a MUST
Status: Full-time Permanent (37.5 hours per week)
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST
Discipline: Insurance Services
Work Style: 100 % Remote
Start Date: As soon as possible
Deadline for Internal Applications-Wednesday November 4, 2026, at 5PM EST
Bilingualism is an asset
Why Dynacare is an amazing place for YOU:
- Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access to a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
Assist healthcare providers to ensure orders are completed accurately and processed promptly.
- Support healthcare providers and insurance customers with special requirements, including authorizations, physician fees, and report delivery.
- Maintain high quality customer interactions by asking effective questions, securing provider cooperation, professionally advocating for timely completion.
- Respond to inbound calls, emails, and priority messages from insurance carriers, healthcare providers, customers, and advisors.
- Review and validate orders to ensure all required documentation, authorizations, and payment details are complete for timely report production.
- Conduct follow-up communications to obtain updates, identify delays, and engage with records release personnel to expedite report delivery.
- Accurately document all customer, facility, and call details, including contact names and outcomes.
- Adhere to Standard Operating Procedures (SOPs) to ensure compliance with insurance carriers, healthcare providers, and physicians.
- Additional duties as assigned
What YOU bring to the role:
- Secondary School Diploma
- Bilingual (French/English) for QC is mandatory, it is an asset for the rest of Canada
- Minimum 1 year of customer service experience in a contact centre or industry experience
- Demonstrates strong urgency, multitasking, and prioritization skills in fast-paced environments
- Customer-focused problem solver with strong verbal and written communication abilities
- Highly organized, detail-oriented, and able to deliver accurate, timely results in team settings
- Results-driven and resourceful, with strong research and information-gathering skills
- Proficient in MS Office and data entry, with solid phone etiquette and adaptability to new systems
- Medical terminology - asset
Working Conditions:
- Remote office environment and sitting for extended periods of time
Pay Range: $19.35
At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.
Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.
Dynacare has been a “Top Employer” for many years and there is a reason why. We are a great place to work. At Dynacare, we’re proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada’s health and wellness solutions leader.
Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.
In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.