Posted yesterday
Communications Agent
@ West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Edmonton, Alberta
Overview
West Edmonton Mall Property Inc. is hiring a Communications Agent to run day-to-day operations of the mall's Safety and Security Communications Centre. The role handles incoming calls, monitors alarms and CCTV, and dispatches security staff. It is full-time on 12-hour rotating shifts covering days, evenings, nights, weekends and holidays.
Responsibilities:
- Receive calls for service and complaints
- Monitor alarm and CCTV systems
- Dispatch security agents to incidents and alarms
- Create reports, logs and file paperwork
Requirements summary:
- Excellent English communication skills
- Working knowledge of computers and office software
- Previous communication centre experience is an asset
- Education or training in communication fields
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Schedule | day, evening, holidays, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are judged. Fantasyland Hotel Located directly inside West Edmonton Mall, world-renowned Fantasyland Hotel allows guests convenient access to the shops, restaurants, and attractions that WEM hosts. Featuring standard guest rooms along with unique theme rooms such as Polynesian, Princess, and Roman, Fantasyland Hotel provides guests with an unforgettable stay. Guests travelling for business, may be eligible for the Fantasy Corporate Rate. In addition to the famous guest rooms, Fantasyland Hotel features 25,000 square feet of conference space, perfect for weddings, corporate events, or conferences. Lastly, the talented Fantasyland Hotel culinary team will ensure guests’ taste buds are satisfied whether dining at L2 Grill or having an exceptional meal in the hotel banquet space.
- LinkedIn followers
- 9,087
- People associated on LinkedIn
- 472
- Reported office locations
- 1755, 8882 170 Street, Edmonton, Alberta T5T 4J2, CA
- Business categories
- Hospitality
- Retail
- Shopping Mall
- Culture & Entertainment
- Arts, entertainment and recreation
- Other recorded names
- West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel)
- West Edmonton Mall Property Inc. (West Edmonton Mall and Fantasyland Hotel)
- Specialties
- Shopping
- Shopping Centres
- Retail
- Hotels
- Hospitality
- Tourism
- Property Management
- Development
- Leasing
- Marketing
- Human Resources
- Business Development
- Information Technology
- Security
- Operations Management
- Recreation
- Amusement Parks
- and Restaurants
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
West Edmonton Mall Developed, owned, managed and operated by Triple Five®, the stores, attractions and services at West Edmonton Mall®, located in Edmonton, Alberta, Canada, combine to form the most comprehensive retail, hospitality and entertainment complex on Earth. As the prototype for mixed-use entertainment facilities, West Edmonton Mall remains the benchmark by which all other entertainment-oriented malls are…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 1981 |
| Specialties | ShoppingShopping CentresRetailHotelsHospitalityTourismProperty ManagementDevelopmentLeasingMarketing |
| Open jobs on Jobsy | 34 |
| View page |
The Communications Agent is responsible for the day-to-day operations of West Edmonton Mall Safety and Security Communications Centre.
PRIMARY RESPONSIBILITIES:
- Receiving calls for service and complaints from the public and/or facility staff.
- Monitoring all existing alarm systems.
- Dispatching security agents and/or other WEM department staff to address the calls for service, alarms, or “Failure notifications” of the various WEM systems.
- Creating reports, complete check sheet logs and file paperwork as required.
- Maintaining current files and inventory of communication centre office supplies.
- Actively monitor the CCTV system closed circuit television to identify and address crime, address risk management, address asset protection and respond security agents at risk.
- Other duties as required.
DESIRED QUALIFICATIONS:
- Must possess initiative and the ability to work well independently.
- Must have a working knowledge of computers and office based software programs.
- Must be 18 years of age.
- Must have excellent communication skills that include speaking clearly, writing, reading and understanding of the English language.
- Must be of good character and be one who acts in a lawful and ethical manner.
- Must work as part of a team.
- Previous communication centre experience is an asset.
- Education and/or training in communication and related fields.
TERMS OF EMPLOYMENT:
- This is a full-time position working 12-hour rotating shifts that include days, evenings, nights, weekends, and holidays
- Applicants who pass the interview must be able to present a clear criminal record check from the Edmonton Police Service or the RCMP.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.