Community Outreach Supervisor

Do you want to lead a compassionate, trauma‑informed outreach team making a real impact in the lives of people facing homelessness, mental illness, and addiction? Do you thrive in a role where you guide a multidisciplinary team, support complex client needs, and collaborate across the community to deliver innovative, holistic care? The Mustard Seed is seeking a Community Outreach Supervisor.

Reporting to the Health and Wellness Manager, the Community Outreach Supervisor leads SEEDReach, a Mobile Addiction and Mental Health Outreach Team. They provide guidance and support to a multidisciplinary group with clinical insight, system knowledge, and compassion. Operating from a trauma-informed, client-centered, holistic perspective, the role addresses the needs of individuals experiencing chronic and episodic homelessness, mental illness, addiction, and other stability challenges. This includes ensuring basic needs and referrals for individuals sleeping rough through street-based interventions. Diverse client needs are met through integrated case management. The supervisor maintains a small caseload of clients with complex concurrent disorders and supports social workers in treatment planning, navigation, and resource provision. The Community Outreach Supervisor is dedicated to innovative therapeutic approaches for street-involved individuals' recovery and wellness. Collaboration with internal and external stakeholders through committee meetings, tours, and presentations ensures effective care and service delivery.

Position Type: Full time, Fixed-term Contract (March 2026 to March 2027)
Schedule: Monday to Friday, 8:00 a.m. to 4:00 p.m.
City: Calgary, AB
Location: 1010 Centre
Reporting to: Senior Manager Health and Wellness
RFR#: 1945

MAJOR DUTIES AND RESPONSIBILITIES

• Provide leadership and guidance to the outreach team, including supervision, training, and support for team members;
• Work collaboratively within the multidisciplinary team to provide comprehensive case management to clients as needed;
• Manage two distinct funding streams to ensure financial stability and sustainability of the program;
• Review funding requests to ensure eligibility and compliance with contracts;
• Prepare and submit regular reporting to internal and external stakeholders;
• Ensure the program maintains up-to-date data collection practices and provides necessary support as needed;
• Provide ongoing assessment and counselling support to a small case load of clients struggling with mental health and substance dependency needs, followed by referrals to receive diagnosis and treatment;
• Provide assistance and guidance to the SEEDReach staff in managing their caseloads by facilitating weekly case consultation meetings;
• Helps facilitate the clients’ optimized utilization of all available community supports;
• Document client interactions, client referrals and client progress on the Client Care and Management system (CCMS), and the clinic’s electronic medical record (EMR);
• Facilitate emergency interventions, as needed;
• Efficiently manages team schedules and client appointments, optimizing service delivery;
• Assist in the planning and execution of ID Clinics, ensuring clients' identification needs are met;
• Contribute to the development and enhancement of outreach programs to meet the evolving needs of clients;
• Support in the development and facilitation of group sessions and workshops aimed at addressing mental health and addiction (Dialectical Behavioural Therapy Skills);
• Assists the Health and Wellness Manager with new initiatives or projects as required;
• Engage in leadership, committee, and other relevant meetings, to contribute insights and strategies related to programming and remain involved in community initiatives;
• Foster productive partnerships and collaborations with community organizations, government agencies, and other stakeholders to enhance program effectiveness;
• Identify grant opportunities, prepare grant applications, and secure funding to sustain and expand program services ;
• Work with Health and Wellness Manager to maintain, develop, and evaluate Health and Wellness policies as it pertains to the mobile outreach team;
• Stay updated on current and informed practices in the social work, homeless and outreach sector to ensure team members receive necessary trainings ;
• Provide collaboration, consultation, and support to additional internal teams, such as the shelter;
• Provide input into program evaluation upon request.

MINIMUM QUALIFICATIONS AND SKILLS

• A passion to be part of ending homelessness in Alberta;
• Bachelors of Social Work (BSW), Masters Degree Social Work (MSW) or equivalent with active registration in good standing;
• Minimum four years’ experience working with vulnerable populations and homelessness;
• Proven record of mental health assessment, counseling, and ability to implement a plan of care;
• Demonstrated excellence in written, oral, and interpersonal communication, with the ability to effectively engage clients, multidisciplinary team members, and community agencies;
• Demonstrated knowledge of Calgary’s community (mental) health and addiction resources, and adept in navigating those systems;
• Knowledge of FOIP and ability to observe confidentiality standards;
• A self-starter with the ability to work in a cross-functional team and accomplish goals;
• Proficient computer skills (Microsoft Office Programs);
• Experience with Homeless Management Information System (HMIS) an asset;
• Good organizational, time management and advocacy skills;
• Possession of a valid Driver’s License (Class 5) and a clean driver’s abstract.
  
  

WORKING CONDITIONS

• This position requires a blend of office work and direct street outreach activities;
• This position may entitle working in extreme weather conditions. Being aware of the daily weather report is essential;
• Lifting, travelling, sitting, standing, walking, driving personal vehicle are required as part of this role;
• Moderate physical effort required to successfully accomplish the essential job functions, such as entering data into databases, and responding to a fast-paced work environment;
• Moderate mental effort required to successfully accomplish the essential job functions such as counseling, referrals, training, and responding to sensitive and or highly intense situations;
• As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith;
• Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behaviour up to and including the possibility of them becoming aggressive
  • Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.
• Please submit cover letter along with resume.

ADDITIONAL REQUIREMENTS

• This position requires the use of a company vehicle. Candidate must have and maintain valid driver’s licence (class 5) and will need to consent to a driver’s abstract request.
• An Employment Background Check is required for all positions at The Mustard Seed.
• As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
• Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

• Your privacy is important to us. The information we collect is used solely for consideration for employment.
• We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please.
• Please visit our careers page to see more job opportunities.