Posted 44 months ago
Computer support technician
@ Syncrety Technology Solutions Inc.
Kamloops, British Columbia
Overview
Syncrety Technology Solutions Inc. is hiring a full-time Computer Support Technician in Kamloops to provide day-to-day IT support for small and medium-sized businesses. The work covers troubleshooting Windows, Microsoft 365, networking and endpoint issues, documenting fixes, and occasional onsite client visits. The role is in-office and requires a valid BC driver's licence, an insured vehicle, and CompTIA A+, Network+ and IT Fundamentals+ certifications.
Responsibilities:
- Provide day-to-day IT support for small and medium-sized businesses
- Troubleshoot Windows, Microsoft 365, networking and endpoint issues
- Document fixes, procedures and environment details
- Participate in onsite client visits when required
- Follow and improve standardized support processes
Requirements summary:
- At least one year of SMB IT support or help desk experience
- Strong troubleshooting and logical problem-solving skills
- Clear written and verbal communication
- CompTIA A+, Network+ and IT Fundamentals+ certifications
- Valid BC driver's licence and insured vehicle
- Canadian residency and bondable criminal background check
Tools & skills
Source and dates
Source type not verified · humi
- Employer posting date
- 2023-03-29
- First seen by our source
- 2026-10-21
- Source record updated
- 2026-10-21
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: moderate |
| Work setting | Office, Client sites |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Licences & certifications | CompTIA A+, CompTIA Network+, IT Fundamentals+ |
| Driver’s licence | required, own vehicle |
| Background checks | criminal record |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Syncrety Technology Solutions Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
At Syncrety, we help small and medium-sized organizations run reliable, well-managed IT environments. Our work is structured, documented, and standards-driven. We are looking for a Computer Support Technician who takes pride in doing things properly, is technically curious, and cares deeply about the people they support.
This role is a great fit if you enjoy diagnosing problems, learning how systems actually work, and steadily improving how support is delivered over time.
What success looks like in this role
In your first few months, success looks like:
- Learning our environments, tools, and standards
- Resolving support issues methodically rather than by guesswork
- Communicating clearly with non-technical users
- Documenting what you learn so others can benefit
- Asking good questions and steadily expanding your technical depth
What you’ll be doing
- Providing day-to-day IT support for small and medium-sized businesses
- Troubleshooting Windows, Microsoft 365, networking, and endpoint issues
- Documenting fixes, procedures, and environment details in our ticketing and documentation systems
- Participating in onsite client visits when required
- Following standardized processes while continuously improving them
This is hands-on IT support work focused on system reliability and client experience. It is not software development or programming; software development training is not relevant to this role.
What we’re looking for
- At least one year of SMB IT support or help desk experience
- Strong troubleshooting skills and a logical approach to problem-solving
- Clear written and verbal communication
- A habit of documenting your work accurately
- Genuine technical curiosity and interest in learning
- Reliability, punctuality, and professionalism
You must have:
- A valid BC driver’s license, a reliable insured vehicle (for onsite client visits that may happen during every work day), and an acceptable driving record
- The ability to pass a criminal background check (bondable)
- Canadian residency
Certifications and learning
CompTIA A+, Network+, and IT Fundamentals+ certifications are required, either already held or obtained shortly after starting. We value people who actively work on their skills through labs, reading, and hands-on practice.
Our values
- Do the right thing
- Be curious
- Strive for excellence
- Care about every person we serve
- Deliver an exceptional client experience
We believe good IT work is thoughtful, ethical, and well-documented.
Work environment
This is an in-office role based in Kamloops. We are not currently hiring for remote positions.
If you don’t meet every requirement but believe this role matches how you think, learn, and work, we encourage you to apply.
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