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First seen by our source: 26 days ago

Contact Center Engineer

@ Tech Talent International

Mississauga, Ontario

$80–$100/hr5+ years experience
Apply now
SIGNALS

Overview

Tech Talent International, through Software International, is hiring a remote Contact Center Engineer for a US consulting firm's clients, based in the Greater Toronto Area and working Eastern Time. The role designs and migrates voice and chat contact center solutions to cloud-hosted platforms in a PCI-compliant environment. Pay is $80-100/hr on a C2C basis.

Pay:

$80–$100 an hour

Responsibilities:

  • Design and implement voice, chat and contact center solutions
  • Migrate on-prem contact centers to PCI-compliant cloud platforms
  • Create detailed solution designs and documentation
  • Lead discovery sessions and low-level design
  • Design VDI agent architecture and automate voice and chat flows

Requirements summary:

  • 5 years as Nice InContact, Cisco or Genesys contact center engineer
  • 8+ years designing high-volume contact center platforms desired
  • Experience moving on-prem to cloud contact center
  • At least 2 CTI integrations with commercial CRM systems
  • Experience passing IVR and chat context to agents
  • Understanding of delegating PCI to cloud providers

Tools & skills

Source and dates

Source type not verified · manatal

Employer posting date
Not provided
First seen by our source
2026-10-11
Source record updated
2026-10-15

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SenioritySenior
DepartmentSoftware development
Experience5+ years
Travelair: none · ground: none
Work settingHome
PositionMostly sitting
Physical demandsphysical low · computer high
LanguagesEnglish

Summary and details written by AI from the posting; the employer’s posting is the authority.

Tech Talent International

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Tech Talent International (TTI) is a recruitment firm from Toronto Canada. We work with clients from F1000 to startups.

Full company description

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

LinkedIn followers
1,738
People associated on LinkedIn
1
Reported office locations
  • 1661 Morris Avenue, Ennismore, ON K0L1T0, CA
Other recorded names
  • Tech Talent International
Specialties
  • recruitment
  • contract staffing
  • permanent staffing
  • RPO
  • background checks
  • pre-employment screening
  • staffing
  • technical recruitment
  • telecom recruitment
  • ICT recruitment
  • and recruitment process outsourcing
Profile identifies a recruitment agency
Yes

Tech Talent International is boutique recruitment firm based out of the Toronto Canada. We are provide contract and permanent staffing services to a variety of clients ranging from F1000s to startups across Canada/US and the world.

FieldValue
IndustryStaffing and Recruiting
Company size2-10 employees
HeadquartersEnnismore, ON
Organization typePrivately Held
Year founded2022
Specialtiesrecruitmentcontract staffingpermanent staffingRPObackground checkspre-employment screeningstaffingtechnical recruitmenttelecom recruitmentICT recruitment
Open jobs on Jobsy180
LinkedInView page
Job description

Software International (SI) supplies technical talent to a variety of Fortune 100/500/1000 and many other midsized and startup organizations across Canada and the US.

We will be working with a US consulting firm on a variety of Contact Center Engineer/IVR/Routing Engineer type roles. These will be fully remote , supporting a variety of US based clients.

Role : Contact Center Engineers

Location: Greater Toronto Area, Canada

Type: Remote (Must be able to work EST)

Salary/Rate : $80-100/hr C2C

Job Details
- Design and implement voice, chat and other contact center solutions
- Migrate solutions from on-prem contact center to cloud-hosted contact center as a service provider in a PCI-compliant environment
- Plan, document, and support the configuration of contact center supporting solutions
- Create detailed solution designs and documentation that supports the development, implementation, and operations of enterprise-class SaaS/CCaaS solutions
- Proficient in centralized contact center scripting, routing, recording, and integration with CRM and other systems
- Some understanding of networking principles in contact center domain
- Act as the Lead Engineer, leading discovery sessions, developing solutions based on client requirements, and creating low-level designs based on best practices
- Design and implement VDI agent architecture enabling and supporting the capabilities above
- Develop solution considering customer and agent experience and agent productivity.

- Identify voice and chat flows that can be automated before passing the call to agents to improve overall containment.

Mandatory Skills
- 5 years experience as in combination of either Nice InContact, Cisco Cloud-based Contact Center or Genesys Contact Center (Genesys Cloud or Genesys Engage) Engineer roles required

- 8+ years desired in designing, building, and managing high volume contact center platforms
- Experience in moving from an on-prem contact center to a cloud-based contact center
- Experience with at least 2 CTI integrations with commercially available CRM systems
- Experience in passing context from IVR and chat to the agent as part of designing omnichannel contact center platform
- Strong understanding in ways to delegate PCI to other cloud-hosted providers

- Experience desired in designing and building chatbot and/or voicebot leveraging AWS Lex, Google Dialog Flow or any other commercially available bot platform

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