Posted 25 months ago
Contact Centre Talent Community 2026
@ The Manitoba Public Insurance Corporation
Winnipeg, Manitoba
Overview
Manitoba Public Insurance is building a talent community for permanent part-time Customer Care Agent 1 roles in its Contact Centre. The agent opens claims, schedules appointments and answers standard insurance, bodily injury, driver licensing and registration enquiries following set processes. Candidates need three years of customer service, office or contact centre experience and a high school diploma; hiring happens only when a need arises.
Responsibilities:
- Respond to standard incoming customer contacts about MPI policies and procedures
- Open new claims and verify coverage using set procedures
- Schedule appointments and perform basic insurance and driver licensing transactions
- Search knowledge databases to answer enquiries
- Monitor personal performance against service standards and KPIs
Requirements summary:
- High school diploma or equivalent
- Three years of customer service, administrative office or contact centre experience
- French language skills a strong asset
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- 2024-11-06
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | High school (required) |
| Perks mentioned | Generous paid time off, Flexible hours, Generous parental leave, Retirement plan, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
The Manitoba Public Insurance Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Exceptional coverage. Affordable rates. Safer roads.
Full company description
Manitoba Public Insurance is a non-profit provincial Crown corporation that has provided basic automobile coverage since 1971. We are also responsible for driver licensing, automobile registration, and working with Manitobans to reduce risk on our roads. With more than 1,700 employees working in 13 communities across Manitoba, we’re one of the province's top 20 employers. At Manitoba Public Insurance, we value our customers, our people, working together, financial responsibility, and excellence and improvement.
- LinkedIn followers
- 20,828
- People associated on LinkedIn
- 1,231
- Reported office locations
- 234 Donald Street, Winnipeg, Manitoba R3C4A4, CA
- Other recorded names
- Manitoba Public Insurance
- Profile identifies a recruitment agency
- No
Manitoba Public Insurance is a non-profit provincial Crown corporation that has provided basic automobile coverage since 1971. We are also responsible for driver licensing, automobile registration, and working with Manitobans to reduce risk on our roads. With more than 1,700 employees working in 13 communities across Manitoba, we’re one of the province's top 20 employers. At Manitoba Public Insurance, we value our…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Winnipeg, Manitoba |
| Organization type | Government Agency |
| Year founded | 1971 |
| Open jobs on Jobsy | 20 |
| View page |
Overview
Are you interested in gaining valuable experience in an exciting, fast-paced customer service environment?
Manitoba Public Insurance is currently accepting applications for permanent part-time Customer Care Agent 1 opportunities in our Contact Centre - as this is a Talent Community pool, we will only contact candidates if they have been selected for the next steps and if there is currently a hiring need.
As the Customer Care Agent 1, you will perform transactions, such as opening claims or scheduling appointments and respond to enquiries related to insurance, bodily injury, driver licensing or registration. The responses required are standard and follow existing documentation and processes.
Throughout all transactions, the Customer Care Agent 1 verifies the information entered in the appropriate system. The position maintains a high level of customer service within established Manitoba Public Insurance (MPI) business rules, polices, and procedures.
Responsibilities
- Respond to standard incoming contacts in accordance with established service standards regarding MPI policies and procedures. Types of contacts can include:
- Opening new claims in accordance with MPI claims handling procedures, ensuring that all relevant details relating to the claim are obtained from the claimant and that coverage is verified using effective questioning techniques.
- Advising claimants of applicable coverage, the procedures to be followed when filing a claim and the MPI approved process for handling the claim.
- Categorizing contacts as per procedures for reporting purposes.
- Scheduling the necessary appointments using the computer system technology.
- Providing customers with relevant information and/or performing basic insurance and drivers’ licensing transactions according to defined and highly standardized processes.
- Search knowledge management databases to locate the information required to respond to enquiries.
- Develop and maintain a working knowledge of MPI policies and procedures in order to adequately respond to enquiries.
- Monitor personal contact handling performance against established service standards and KPIs, and actively works to resolve personal performance issues.
- Actively participate in identifying opportunities to improve departmental service quality.
- Work cooperatively with peers and supervisors to promote a team environment in which all staff assists others with managing responsibilities and fulfilling duties successfully.
Qualifications
Education
- High school diploma or equivalent.
Experience
- Three years of customer service, administrative office or contact centre experience.
Technical Knowledge & Skills
- FLS (French language Services) is a strong asset.
Employee Benefits
Health benefits
We offer a comprehensive health benefits program that includes:
- flexible health, dental and vision plans
- health spending account
- travel health coverage
- other extended health benefits such as ambulance, massage and physiotherapy
Financial security
In an effort to support financial security, we offer:
- registered pension plan
- group, dependent, and optional life insurance coverage
- critical illness insurance
- sick leave to cover short-term disability
- long-term disability
Wellness
We offer programs that focus on how to better achieve a balance between work and personal commitments, as well as maintain a healthy workplace culture. This includes:
- vacation entitlement
- maternity, parental and adoptive leaves
- bereavement and family responsibility leaves
- employee and family assistance program
- mental-health programming
- discounted gym memberships and wellness account
Diversity and inclusion
Manitoba Public Insurance believes that diversity and inclusion strengthens us. We consider ourselves to be a barrier-free organization where individual values, beliefs and practices are respected and appreciated for the diversity they bring to our work life.
Employee recognition
It’s important to recognize our employees for their contributions. Not only do we recognize employees as they achieve milestone years in their careers, we also have several outlets for leaders and peers to reward each other for work well done.
Professional development
We want our employees to grow, which is why we offer support in keeping their skills up-to-date. We offer in-house training, professional development and an educational assistance program.
Safety and health
In an effort to encourage a safe and healthy work environment, we offer various safety, health and workplace policies and programs along with technical expertise and assistance to support employee activities in safety and health.
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