Contractor Account Manager - Brantford

Gerrie Electric is one of the largest independent electrical distributors with twenty-four key locations in Ontario and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Culture

Our core purpose is Customer First- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

What you will be doing

Annual Base Salary $55,000 - $80,000

Reason for vacancy: This is a backfill for an existing position within the team.

The Account Manager role serves as the primary link between Gerrie, manufacturers, and customers. The role ensures ease of doing business, delivers value beyond product sales, and positions the company as a trusted partner rather than just a reseller. Account Managers drive revenue growth, strengthen customer relationships, help customers fully leverage Gerrie’s offerings, and support the business strategy by aligning solutions with customer objectives.

Key Accountabilities

Customer Relationship Development

Understand customer business needs, priorities, and key stakeholders, and take ownership of the entire client relationship.

Build and maintain strong relationships through regular meetings, calls, and site visits.

Conduct check-ins, reviews, and follow-ups to ensure customer satisfaction and loyalty.

Proactively identify and address challenges or risks in customer relationships.

Serve as the primary point of contact to resolve issues, provide solutions, and escalate internally when necessary.

Source internal product support and service through the right channels to maximize customer value.

Account Planning and Execution

Develop and execute account plans aligned with customer objectives and company revenue targets.

Identify and capture growth opportunities within existing accounts (upsell, cross-sell, renewals) to increase share of wallet.

Drive new business development by identifying and converting net new customer opportunities.

Sales Performance and Execution

Manage and execute quotes, pricing, contracts, and supply agreements to support profitable growth.

Monitor sales performance, account budgets, and market trends; adjust strategies to optimize results.

Analyze account performance, usage, and financial metrics to identify risks and growth opportunities.

Translate customer insights into actionable recommendations to improve products, services, and processes.

Cross-Functional Alignment

Collaborate with operations, internal teams and cross-functional teams.

Align sales initiatives with broader organizational priorities.

Ensure shared ownership of results across departments.

Skills and Experience Required

Post-secondary education

College diploma in Electrical Technology or equivalent work experience

Combines strong sales performance with technical product knowledge and industry insight to drive customer relationships and achieve business growth. Has 5+ years of sales experience within the electrical industry.

Sales and Account Management
Proven experience in sales and account management, with a track record of achieving or exceeding targets. Demonstrates the ability to build and grow customer relationships while identifying opportunities to expand business.

Product Knowledge and Industry Insight
Strong understanding of product offerings, industry trends, and customer segments, enabling effective positioning of solutions and informed decision-making.

Technical Expertise and Solution Selling
Brings technical knowledge, particularly in electrical and industrial products, allowing for confident, consultative selling and the ability to match customer needs with appropriate solutions.

Customer Engagement and Communication
Skilled in working with customers to understand requirements and deliver value-driven solutions. Communicates effectively to build trust and long-term partnerships.

Results Orientation and Business Impact
Results-driven and commercially focused, with the ability to translate technical knowledge and market insight into measurable sales performance and customer success.

We believe in taking care of our people

Major medical + dental coverage for yourself and your dependents (flex plan options available)

Employee Assistance Program

Global travel coverage

Pension plan with contribution matching

Training, development and career growth opportunities

Tuition re-imbursement program

Promote from within culture

A diverse and inclusive workplace

Caring and nurturing environment

Don't have all of these qualifications? Feel free to send in your resume, we can train you on what you need to know or there might be another role that fits better.

Words that our employees use to describe us

Inclusive, team-oriented, motivating, happy, forward thinking, innovative, successful

*Flexible interview options are available!