Coordinator, medical staff scheduling & billing

Salary

The salary range for this position is CAD $35.36 - $50.83 / hour
Job Summary

Join Fraser Health in a key role supporting the delivery of high-quality medical services across one of Canada's largest health systems. As the Coordinator, Medical Staff Scheduling & Billing, you will oversee the day-to-day operations of centralized physician scheduling and billing systems, ensuring accuracy, efficiency, and a positive user experience for medical staff and administrative teams. Acting as a central resource and subject matter expert, you will collaborate with physicians, medical leaders, schedulers, and technology partners to support system implementation, onboarding, training, reporting, and continuous improvement initiatives.

This role is ideal for a collaborative and analytical professional who enjoys balancing operational excellence with relationship building. You will have the opportunity to influence system enhancements, leverage data to support informed decision-making, develop impactful training programs, and contribute to exceptional healthcare delivery – apply today!

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Detailed Overview

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
The Coordinator, Medical Staff Scheduling is responsible for the daily operations of Fraser Health's centralized medical staff scheduling and billing systems that ensures the provision of medical staff schedules and billing across FH. Manages medical staff scheduling systems and related events including onboarding medical departments on to the FH centralized medical staff scheduling and billing system, developing and maintaining standardized training/orientation programs for medical staff schedulers and medical staff and providing technical and procedural guidance to medical staff and partners to effectively use and navigate scheduling and billing systems. Maintains quality assurance to ensure effective and efficient operations and develops statistical and various operational reports that help inform quality improvement recommendations.

Responsibilities

Coordinates and oversees all Medical Staff scheduling and billing systems processes by liaising with the medical staff, medical schedulers and the vendor to initiate the appropriate processes. On boards medical departments on to the FH centralized medical staff scheduling and billing system.

Analyzes incoming requests to determine priority and sequence of onboarding. Acts as a subject matter expert on the medical staff scheduling and billing system as it relates to the medical staff.

Participates in the production of Petal project deliverables during implementation and in the effective utilization of the system across FH and with Medical Staff.

Sets up and maintains user access accounts in conjunction with Medical Affairs Credentialing team, including deletion of inactive accounts.

Maintains effective documentation of system configuration and changes, and history of change requests and decisions.

In collaboration with the Petal implementation team and the vendor, develops, coordinates, delivers and evaluates effectiveness of training for healthcare providers across FH on the use of the Petal software through various approaches.

Ensures training manuals and support materials, are kept up-to-date and utilizing available technology and appropriate techniques to meet diverse user needs based on adult learning principles with a focus on Medical Staff. Brings forward ideas and opportunities to expand or enhance training to promote patient safety.

Working with partners within Fraser Health, participates in report design and analysis to meet reporting requirements. Provides regular reports to Programs, Senior Executive and other committees, along with analysis, consultation, interpretation and support to managers and senior leaders on the use of Petal data for learning and improvement.

Provides orientation and guidance to new medical schedulers and administrative support staff, facilitating clear and effective communications. Develops and nurtures working relationships with medical leaders, medical staff members, vendor, and administrative colleagues.

Coordinates the implementation of quality improvement initiatives including reviewing and recommending process changes for work flow, policy and process, and use of technology. Assesses impact of changes on medical staff, operational staff, and other partners. In conjunction with the Medical Affairs and Medical Staff Services leadership, implements approved changes and guides schedulers and medical staff through changes.

Develops, compiles, coordinates, analyzes and monitors various operational and informational reports related to medical staff scheduling and billing. Provides quality-related and other statistics and prepares related reports on a continual and ad hoc basis that help inform quality improvement recommendations.

Conducts audits related to physician scheduling and billing information, data quality and system processes/practices. Analyzes and evaluates audit findings and develops recommendations to the Medical Affairs and Medical Staff Services leadership on data quality and system process improvements.

Participates in and organizes various meetings related to the scheduling service and billing service; assists and/or undertakes a variety of projects as assigned by the Medical Affairs and Medical Staff Services leadership.

Performs other related duties, including special projects, as required.

Qualifications

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

Bachelor's degree in Health Information Sciences, Computer Sciences, or Business Management or an equivalent combination of education, training and experience. Five (5) years related experience in areas of information system or program administration, quality, patient safety or risk management, health care change or project management and/or business systems analysis.

COMPETENCIES:

• Demonstrated time management skills, prioritization of work in a dynamic and fast-paced environment, and optimal efficiency in organization of high-volume workload and competing priorities.
• Exhibits tact, diplomacy and discretion, with a client-focused approach across various disciplines to deliver high-quality, timely work while fostering positive working relationships.
• Maintains high level of ability to create reports and perform statistical analysis in support of their designated Regional Departments and related projects.
• Ability to independently and effectively analyze and define problems, establishing facts to identify solutions and make decisions supported by business administration skills including strong written and oral communication skills.
• Demonstrates accountability and fairness in interactions with others by ensuring transparency in all decisions and communications and upholding organizational values.
• Proven ability to work independently with minimal supervision and, as well as collaboratively with a team.
• Strong proficiency in the use of medical scheduling software and a variety of business software applications including MS Office Suite, and advanced features of computer applications such as Microsoft Word, PowerPoint, Excel, Teams and other software as required.
• Knowledge of medical terminology an asset.
• Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 50,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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