Posted 15 days ago
Costumer service repesentative
@ Sika Canada Inc.
Pointe-Claire, Quebec
Overview
Sika Canada Inc. is hiring a full-time Customer Service Representative to manage orders, payments, inventory coordination and customer needs under the Plant Director and Customer Service Manager. The role requires at least 2 years of customer service experience and strong Microsoft Office skills, with a hybrid schedule of 1 day at home and 4 days in the office, Monday to Friday.
Responsibilities:
- Enter and receive orders, process payments
- Verify products and documents for each order
- Coordinate production and manage inventory
- Answer customer calls and assist with needs
- Handle returns and claims
Requirements summary:
- Minimum 2 years customer service experience
- Strong Microsoft Office skills
- SAP and Salesforce experience an asset
- Bilingual English and French, spoken and written
Tools & skills
Benefits mentioned
Source and dates
Job-board feed · jobillico
- Employer posting date
- 2026-10-22
- First seen by our source
- 2026-10-23
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Perks mentioned | Generous paid time off, Retirement plan, Tuition support, Employee discount, Wellness, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sika Canada Inc.
| Field | Value |
|---|---|
| Open jobs on Jobsy | 5 |
What to Expect:
- Enter and receive orders, process payments, and transfer all information to the logistics team;
- Verify, for each order, the received product and all related information, as well as any required documents;
- Coordinate production activities and manage inventory levels;
- Answer customer calls and assist them with their various needs;
- Ensure customer satisfaction and, when necessary, coordinate returns and claims.
Qualifications:
- Minimum of 2 years of experience in customer service
- Strong computer skills (Microsoft Office Suite)
- Experience with SAP and Salesforce is an asset
- Bilingual (English and French), spoken and written — although French is not required outside the province of Québec.
What We Offer:
- Regular Monday-to-Friday work schedule in a hybrid format (1 day at home, 4 days in the office).
- Comprehensive benefits package with company‑paid premiums for the “Core” package.
- Career development and training opportunities
- Life insurance, disability coverage, and wellness program
- Retirement savings programs, including an RRSP and a pension plan with employer contributions of up to 5%
- Paid vacation and personal days
- Employee discounts on Sika products
- Tuition reimbursement for employees
- Employee referral program
Journal
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