Counter/Inside Sales Person

Company Description

For over 115 years, EMCO has been the trusted supplier of quality, sustainable and innovative plumbing and heating products for homeowners, designers, home builders and contractors.

Our small, but talented team of professionals, have been the key to our success.

We are excited to bring EMCO to the Pembina Valley, serving the construction sector with quality Plumbing and HVAC products. We are committed to giving our customers the best experience when dealing with our team, and value our people and customers like we do our families. Our new facility will be open late this summer.

We are currently building our team, and are looking for a full-time Counter Sales Associate.

Job Description

As a Counter Sales Associate, you will provide sales support to walk-in customers who come to our sales counters. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean sales counter area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders.

Additional duties will include:

1. Assist customers who purchase material at our sales counters
2. Research product for customers and provide recommendations on our assortment of product
3. Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside
4. Account Manager while networking with customers at the sales counter
5. Enter, pick, and pack orders generated at the sales counter
6. Maintain and clean the counter area including any merchandising displays
7. Inform the Buyer when stocks levels are low
8. Follow up on backorders with vendors and provide customers accurate delivery dates
9. Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
10. Navigate and find a solution for customer concerns and complaints
11. Perform other tasks as requested by the Manager

About Our Team:

Here at EMCO, we offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

Great mentors and on-the-job training
Growth potential with competitive salary, benefits, and a world-class profit-sharing program
A career with a solid, stable company with strong core values
Participation in our pension plan with employer contributions
Work-life balance and flex time

Next Steps:

Interested in a career with EMCO? We’d love to hear from you!

Please submit your cover letter and resume by email to: [email protected]

Emco is an equal opportunity employer and is committed to maintaining a discrimination, harassment and barrier free workplace where all employees can contribute to their fullest potential. Emco is committed to diversity, equity and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas

Qualifications

What We Are Looking for From You:

Grade 12 diploma or equivalent; College and/or University degree an asset
A minimum of 1 year of warehouse experience
Outstanding customer service and verbal communication skills
Able to develop comprehensive product knowledge
Ability to learn to safely operate a forklift and any other material handling equipment
Possess a high level of attention to detail
Able to learn and operate the applicable software system used to process orders
Intermediate math skills
Excellent relationship building skills with customers, vendors, and teammates
Ability to learn and operate the applicable software system used to process orders
Experience working in a fast-paced environment
Intermediate math skills with a strong attention to detail
Ability to learn how to operate material handling equipment
Possess a strong work ethic and a high standard of integrity
Ability to work well independently and in a team setting

Preferred Skills:

Previous experience with or knowledge of plumbing and building products
Ability to use the Internet as a resource to problem solve and find alternative solutions for customers
Experience using an ERP System, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000-50,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.