Posted 16 days ago
Counter Leader
@ Sonepar
Concord, Ontario
Overview
Dixon Electric, part of the Sonepar Group, is hiring a Counter Leader to run day-to-day counter and warehouse operations at a branch. The role combines sales order entry, customer service and leading counter and warehouse staff through scheduling, workload and safety. The posting states a competitive salary, a full benefits package and an Ontario salary range.
Responsibilities:
- Enter sales orders and complete documentation at close of sale
- Coordinate counter and warehouse staff workload, breaks and schedules
- Lead cycle counts, returns and inventory loss prevention
- Train counter staff on processes, product part numbers and service standards
- Ensure health and safety requirements are followed
Requirements summary:
- High school diploma required
- Working knowledge of Microsoft Office
- Working knowledge of WISL freight system and SX system
- Product knowledge and customer service leadership
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-21
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-24
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Warehouse, Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Retirement plan, Tuition support, Employee discount, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Sonepar
| Field | Value |
|---|---|
| Headquarters | Paris |
| Open jobs on Jobsy | 93 |
For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.
At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.
Why Join Us?
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.
Major Responsibilities
- Enter sales orders for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale
Assist customers with identifying the specific product they are looking for based on their requirements and suggest alternatives if required and/or up-selling of related product(s)
If required, physically locate/pick order once product order has been finalized
Assists with overflow sales calls as required
Assist branch champion to ensure all merchandise products, including displays, are properly maintained
Ensure all cycle counts are completed by self and counter/warehouse team
Make sure that all returns are completed in a timely manner after Manager has addressed any issues and signed off
Support counter and warehouse team by providing leadership in regards to product knowledge and customer service levels
Work with counter/warehouse team to ensure all processes are being followed to minimize inventory loss and provide efficient service to our customers
Keep all paperwork in order
Ensure counter/warehouse team follow all Occupational Health and Safety requirements
Coordinate break and lunch times for all warehouse staff, ensuring all positions and times are covered
Recommend work schedules, as required, to provide superior customer service
Coordinate counter staff workload and prioritize processing of orders
Responsible to maintain gondola sections. Counter staff to perform task during down time.
Make sure and assist in keeping branch clean and organized, notifying Manager of maintenance requirements
Identify personnel issues and notify management
Recommend solutions to issues that may affect the service, efficiency and productivity of the branch
Encourage a team environment through leadership actions
Trains all counter staff on work processes and procedures related to counter work, product part numbers and customer service standards
Performs warehouse duties applicable to the other designated areas as required
Other duties as required
Education & Training
High school diploma required
Working knowledge of Microsoft Office, WISL freight system and SX system
Benefits & Perks
We offer a competitive salary, plus a full set of benefits, including:
- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario.
To explore and learn more about Dixon, please visit http://www.dixonelectric.ca/
Visit our other social media sites:
LinkedIn: Dixon Electric
Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.
Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.
This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.
Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.
For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.
Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.
Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.
For over 50 years, Dixon Electric has been servicing the electrical industry with a combination of integrity, stability and trust. We take pride in our ability to provide customized solutions to exact specifications for each one of our clients, as a full line electrical distributor. Through the collaboration between Dixon Electric, our manufacturers, suppliers and our clientele, we have been able to create a synergistic environment that benefits all.
At Dixon, we leverage our strong global resource base, our local expertise, and our family-oriented values to deliver the best service to our customers and suppliers.
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In Canada, we are represented by 6 locally managed electrical and industrial distributors and have over 110 locations with coverage in 9 provinces.
Why Join Us?
- You will be joining a market leader with over 40 years of experience to help you elevate your potential.
- You will be working for the world's #1 privately held business to business distributor of electrical products and related solutions.
- A chance to get involved in the forever growing electrical industry.
- We house the largest inventory to better service our customers and deliver on sales commitments.
- An opportunity for career development across many business departments within our organization.
Major Responsibilities
- Enter sales orders for product(s) selected by the customer and ensuring all materials have been entered accordingly and documentation is complete within the close of sale
Assist customers with identifying the specific product they are looking for based on their requirements and suggest alternatives if required and/or up-selling of related product(s)
If required, physically locate/pick order once product order has been finalized
Assists with overflow sales calls as required
Assist branch champion to ensure all merchandise products, including displays, are properly maintained
Ensure all cycle counts are completed by self and counter/warehouse team
Make sure that all returns are completed in a timely manner after Manager has addressed any issues and signed off
Support counter and warehouse team by providing leadership in regards to product knowledge and customer service levels
Work with counter/warehouse team to ensure all processes are being followed to minimize inventory loss and provide efficient service to our customers
Keep all paperwork in order
Ensure counter/warehouse team follow all Occupational Health and Safety requirements
Coordinate break and lunch times for all warehouse staff, ensuring all positions and times are covered
Recommend work schedules, as required, to provide superior customer service
Coordinate counter staff workload and prioritize processing of orders
Responsible to maintain gondola sections. Counter staff to perform task during down time.
Make sure and assist in keeping branch clean and organized, notifying Manager of maintenance requirements
Identify personnel issues and notify management
Recommend solutions to issues that may affect the service, efficiency and productivity of the branch
Encourage a team environment through leadership actions
Trains all counter staff on work processes and procedures related to counter work, product part numbers and customer service standards
Performs warehouse duties applicable to the other designated areas as required
Other duties as required
Education & Training
High school diploma required
Working knowledge of Microsoft Office, WISL freight system and SX system
Benefits & Perks
We offer a competitive salary, plus a full set of benefits, including:
- Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include: Medical, Dental, Vision, Health Spending Account & RRSP matching.
- Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.
- Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.
Please note that, whilst not expected, the company may pay at a rate outside of the range for this role where appropriate. Actual compensation commensurate with the candidate’s experience, education, internal parity, role complexity, role level, and other relevant factors. The advertised salary range relates to Ontario and is provided in accordance with the Ontario Pay Transparency Act. We recognize however that salaries are often driven by market forces in the local area where a candidate is based and accordingly the salary range may not apply outside of Ontario.
To explore and learn more about Dixon, please visit http://www.dixonelectric.ca/
Visit our other social media sites:
LinkedIn: Dixon Electric
Sonepar places the planet and diversity and inclusion at the core of its vision driving our business ethos.
Today, Sonepar is the leading distributor of energy-efficient products, pioneering the energy transition and making sustainability a priority. At Sonepar, we firmly believe that every action is crucial in safeguarding the environment, driving our commitment to a more sustainable future. We have accelerated our own transition to efficient generation and use of electrical energy across our business and champion the innovation of sustainable solutions in the market.
This commitment is tangible in our detailed Global CSR report, to learn more please visit https://www.sonepar.com/en/commitments/sustainability.
Sonepar has been recognized as a Diversity Leader by the Financial Times’ 2024 Diversity Leaders ranking and was awarded GEEIS Certification in 2022. We are proud to be an equal opportunity employer, welcoming submissions from all candidates. We believe in creating a work environment where everyone can feel safe, use their voice, and know that they belong. Diversity and Inclusion (D&I) is a central focus of our global, strategic impact plan. We value diversity and inclusion in the workplace because it allows us to better meet the needs of the communities we serve. It helps us foster greater creativity, breadth of experience, and it’s essential to our success as an organization. All qualified individuals, regardless of race, ethnic or national origin, colour, religion, sex, sexual orientation, age, marital status, neurodiversity, disability status, gender identity, veteran status or any other aspect which makes them unique are encouraged to apply.
For more information about our Inclusion and Diversity initiatives, please visit https://www.sonepar.com/en/commitments/diversity-and-inclusion.
Sonepar is an equal opportunity employer and welcomes submissions from all candidates. Accommodation is available to all applicants upon request. If selected for an interview, please advise the Sonepar representative of your accommodation needs at that time. We will work with all applicants to accommodate their accessibility needs.
Next steps:
We are interested in knowing more about you. Start an exciting new career and enjoy a number of benefits by applying online. While we are very grateful for your interest in joining the team, only those selected for an interview will be contacted.
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