Credit Administration Associate

Who We Are

Great banking should feel effortless. The kind where things just work, the right information is easy to find, and the next step feels natural. At YNCU, we’re focused on making banking simpler, more intuitive, and more useful in the moments that matter. So instead of making people think about how banking works, we make it feel like it just does. That’s one of the ways we show care.

YNCU was created by working people and small business owners who pooled their money to make affordable financial services available to one another. They weren’t just customers—they were our founders. That spirit still shapes how we work today.

Innovation is part of our history, too. Credit unions helped introduce some of Canada’s earliest banking innovations, and that mindset continues at YNCU. We’re always looking for unmet needs, better ways to serve members, and simpler experiences that make banking easier to understand and use.

The Role

The Credit Administration Associate provides exceptional administrative support to YNCU branch lenders, with primary responsibility for mortgage administration and related credit activities.

• Review, process, and maintain accurate documentation and financial entries for all credit products, including loans, mortgages, and lines of credit.
• Review lending and mortgage files for accuracy, completeness, compliance with approved terms and conditions, and required documentation; follow up with lenders, advisors, branches, members, and external parties to resolve outstanding items.
• Process and administer mortgage originations, including reviewing applications, preparing instructions and mortgage packages, coordinating with solicitors and FCT, transferring funds for mortgage closings, and monitoring transactions through completion.
• Upload and advance lending and mortgage products through applicable systems, including LOS, and DNA; ensure all loan and mortgage information, rates, fees, payments, amortization, collateral, insurance, and other required data is accurate and up to date.
• Complete loan proofing by reviewing newly created loans and lines of credit, identifying discrepancies, following up with lenders for corrections, completing required checklists, and maintaining supporting documentation.
• Process lending and mortgage renewals, including reviewing renewal packages, updating required information, and ensuring renewals are completed within established timelines.
• Coordinate mortgage discharges including reviewing paid-out reports, calculating penalties, preparing discharge statements, processing payouts, issuing discharge authorizations, and arranging the release and discharge of security.
• Manage mortgage and lending servicing activities, including payment changes, manual payments, payment extensions, CAFT transfers, incoming transfers from external financial institutions, and other account maintenance requests.
• Coordinate and process security registrations and releases, including PPSA registrations, vehicle liens, renewals, and discharges, as well as ordering property appraisals and other required security documentation.
• Order, review, and reconcile FCT documentation and invoices; investigate discrepancies and follow up as required.
• Administer lending-related insurance requirements, including reviewing CUMIS reports, processing policy cancellations and refunds, monitoring home insurance renewals and cancellations, and following up with branches on outstanding requirements.
• Control and process lending disbursements, fees, and other financial transactions in accordance with established procedures and approved lending terms.
• Prepare, balance, and reconcile applicable internal accounts; investigate variances and initiate corrective action as required.
• Assist with wire transfers and other funding requirements.
• Communicate and maintain professional working relationships with solicitors, financial institutions, FCT, insurers, lenders, branches, and other external and internal stakeholders.
• Respond to loan and mortgage administration inquiries from branch staff and other departments, providing timely, knowledgeable, and professional support.
• Follow up on outstanding requirements, documentation, conditions, and other lending-related items to ensure timely completion.
• Communicate with Finance regarding securitized mortgage pools and provide information and documentation required for related activities.
• Participate in internal and external audits by compiling and providing required lending, mortgage, and financial information and documentation.
• Maintain accurate records and ensure all lending and mortgage activities comply with YNCU policies, procedures, regulatory and privacy requirements, and established operational standards.
• Provide lending and mortgage administration support to advisors, branch teams, and other YNCU locations as required.
• Work safely in accordance with YNCU’s Health & Safety Policy, procedures, and the Occupational Health and Safety Act, as amended from time to time.
• Abide by YNCU policies, procedures, standards, guidelines, and practices.
• Lead by example through commitment and adherence to YNCU’s Mission, Vision and Values and YNCU’s Principled Leadership Model.
• Other duties as assigned by the Manager, Credit Administration

What we are looking for

• Post-secondary education in business, business administration, finance, accounting or a related field or a high school diploma with three (3) years’ experience
• Previous experience in a financial institution preferred
• Knowledge of branch processes
• Must be bondable

This position is for an existing vacancy within our team.

What You’ll Love About Working Here

At YNCU, you are more than an employee. You are part of a purpose driven team that strengthens local communities and champions the credit union difference. We believe banking locally matters, and every day our team helps members build stronger financial futures through personalized advice, trusted relationships, and community support.

As a people first organization, we are committed to an environment where employees feel supported, valued, and empowered to grow. Through professional development, wellness initiatives, volunteering, and collaborative team experiences, we invest in our people because they are at the heart of everything we do. Programs like our Good Neighbours Employee Volunteer Program and Monthly Staff Donation Draws give employees a direct voice in supporting the causes that matter most to them and their communities

When you join our team, you become part of a collaborative culture that values authenticity, growth, and making a meaningful impact in the communities we serve. Some benefits that will support you:

• Competitive compensation and incentive programs
• 100% employer-paid health benefits
• Wellness benefits and resources to help you thrive both at work and at home, including mental health support, fitness programs, wellness breaks, and mindfulness resources
• 7% Matching pension plan
• Paid vacation and personal days
• Ongoing learning, training, and development opportunities
• A free banking account and preferred employee rates on lending and investment products
• Recognition and community engagement programs
• Paid volunteer opportunities and community involvement initiatives
• Professional development and certification reimbursement

Employer Awards and Recognitions

• Certified B Corporation® organization committed to social and environmental impact
• 2025 Southwestern Ontario’s Top Employers
• Waterloo Area’s Top Employers 2025
• The Career Directory 2025: Canada’s Best Employers for Recent Graduates
• 2025 Canada’s Healthy Workplace Month Great Employer
• Ontario Living Wage Network

Check out our current openings athttps://jobs.dayforcehcm.com/yncu/CANDIDATEPORTAL

YNCU strives to be a diverse workplace reflective of the communities that we live in. We are committed to a diverse workforce and invite everyone to apply. YNCU makes hiring decisions solely on qualifications, merit, and business needs at the time.

YNCU is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, gender, religion, sexual orientation, national origin, disability, pregnancy, or any other protected characteristic as outlined by national, provincial, or municipal laws. This applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training.

Your Neighbourhood Credit Union will provide accommodations for persons with disabilities, where needed, to support their participation in our recruitment process. Please contact Human Resources at [email protected].