Credit and Collections Supervisor

Bilingual Credit and Collections Supervisor

Introduction

Our client is seeking a Bilingual Credit and Collections Supervisor to lead a credit and accounts receivable team while strengthening collections performance, credit risk management, and customer account processes. This is an opportunity for an experienced credit and collections professional to expand their leadership capabilities, improve financial processes, and collaborate across Sales, Operations, Finance, and Customer Service.

Compensation: $75,000 to $95,000 annually, depending on experience and qualifications.

Vacancy Status: This is an existing vacancy with immediate availability.

The source material does not specify a required second language. Candidates should therefore confirm applicable bilingual language requirements with the recruitment team.

What You’ll Do

You will provide day-to-day leadership for the credit and collections function, helping the team achieve collection targets while maintaining effective credit controls and professional customer relationships. You will have the opportunity to coach team members, identify process improvements, resolve complex account issues, and provide meaningful reporting that supports healthy cash flow and sound financial decision-making.

Responsibilities

• Supervise, coach, and develop the credit and collections team, building accountability and supporting strong performance.
• Monitor aging reports, prioritize higher-risk accounts, and drive timely follow-up on overdue balances.
• Review credit applications and credit information, assess risk, and recommend appropriate credit limits.
• Lead the resolution of billing disputes, short payments, and account discrepancies in partnership with internal teams.
• Prepare weekly and monthly accounts receivable reporting, identifying trends, risks, and recommended actions.
• Identify opportunities to improve invoicing, documentation, collection follow-up, and related processes.
• Maintain clear communication across departments and escalate significant issues when appropriate.
• Apply credit policies, collection procedures, and internal controls consistently.
• Maintain professional customer communication regarding payments, account status, and credit terms.

Qualifications

• Diploma or degree in Accounting, Finance, Business, or equivalent relevant experience.
• 3+ years of experience in credit, collections, or accounts receivable, including at least 1 year in a supervisory or team-lead capacity.
• Strong knowledge of credit risk, collections strategies, and accounts receivable controls.
• Proficiency with Excel, ERP systems, and accounts receivable reporting tools.
• Strong communication, negotiation, conflict-resolution, analytical, and summarization skills.
• Demonstrated ability to coach teams, establish accountability, and drive performance.
• Ability to communicate financial and account issues clearly and concisely.
• Successful completion of a criminal reference check will be required as a condition of employment.

Benefits

This leadership opportunity offers the chance to deepen your expertise in credit operations, risk management, team development, and process improvement. You will gain broad cross-functional exposure and the opportunity to make a measurable contribution to accounts receivable performance and financial operations.

Specific health benefits, retirement programs, paid time off, hybrid arrangements, bonuses, and other employer-sponsored benefits were not provided in the source material and should be confirmed during the recruitment process.

Why Work with Us

This role is well suited to a credit and collections professional ready to grow as a people leader while taking greater ownership of operational performance. You will have the opportunity to develop your team, influence processes, work closely with multiple business functions, and strengthen both customer account management and financial controls.

Our client is committed to an inclusive and accessible recruitment process. Accommodations are available upon request throughout the hiring process.

Disclosure: "Bilingual Source uses artificial intelligence (AI) technology to assist in screening and assessing applicants for this position. This technology helps us match your unique language skills and professional experience with the specific needs of our clients. Final hiring and interview decisions continue to be made by our human recruitment experts."

Vacancy: This is an existing vacancy with immediate availability. Our client is currently seeking Bilingual Credit and Collections Supervisor.