Posted last month
CRM Strategist
@ Kiokii Inc
Markham, Ontario
Overview
Kiokii Inc, a North American retail platform for Asian beauty and lifestyle products with 28 stores, is hiring a CRM Strategist for its Marketing team. The role leads customer retention, loyalty and lifecycle marketing across retail channels, using segmentation, automation and analytics. The posting requires a bachelor's degree, 5+ years of CRM or retention experience and experience with tools such as Klaviyo.
Responsibilities:
- Develop CRM, retention and loyalty strategies
- Manage lifecycle and automated customer campaigns
- Build customer segmentation and personalized journeys
- Analyze campaign and loyalty performance
- Manage CRM platforms and database health
Requirements summary:
- Bachelor's degree in marketing, business or analytics
- 5+ years in CRM or retention marketing
- Retail, beauty or ecommerce experience
- Experience with Klaviyo or similar tools
- Strong analytical and project management skills
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Marketing |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Education | Bachelor’s degree (required) |
| Fields of study | Marketing, Business, Analytics |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Kiokii Inc
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Step Into The World of Asian Beauty
Full company description
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for many more locations and further growth into the United States. We are dedicated to introducing the best skincare and personal care items from Asia and making them available to consumers throughout North America. We curate a selection of high-quality, authentic brands and offer a comprehensive platform that connects customers with the latest trends from the region. We are committed to delivering exceptional customer service while highlighting the innovation, quality, and clean formulations that Asian beauty products are renowned for. Our goal is to revolutionize the beauty and personal care industry in North America by providing a seamless and enjoyable experience for discovering and embracing the benefits of Asian beauty.
- LinkedIn followers
- 2,729
- People associated on LinkedIn
- 194
- Reported office locations
- 220 Yonge Blvd, Unit # B205E, Toronto, Ontario M5M 2H1, CA
- 658 Yonge St, Toronto, Ontario M4Y 2A6, CA
- 9350 Yonge St, Aurora, Ontario L4C 5G2, CA
- 5000 Hwy 7, Markham, Ontario L3R 4M9, CA
- 719 Central Pkwy W, Suite 211, Mississauga, Ontario L5B 4L1, CA
- 30 S Unionville Ave, Unit 1020, Markham, Ontario L3R 5M3, CA
- 300 Borough Dr, Unit #44, Toronto, Ontario M1P 4P5, CA
- 100 City Centre Dr, #2-312, Mississauga, Ontario L5B 2C9, CA
- 6551 No. 3 Rd, Unit 1818, Richmond, British Columbia V6Y 2B6, CA
- 25 The West Mall, Unit 1729, Etobicoke, Ontario M9C 1B8, CA
- Business categories
- Beauty
- Consumer Goods
- Cosmetics
- E-Commerce
- Lifestyle
- Personal Care and Hygiene
- Retail
- Snack Food
- Other recorded names
- Kiokii Inc
- Kiokii and...
- Specialties
- skincare
- makeup
- haircare
- fashion
- earrings
- snacks
- Asian beauty
- and Korean makeup
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Kiokii is a premier one-stop shop for trendy Asian products, providing North American customers with convenient access to the latest innovations and trends from Asia. We aspire to be the go-to platform that showcases the advantages of Asian goods, making them easily accessible and enjoyable for customers right at their doorstep. Established in 2022, Kiokii has expanded over 20 stores across Canada, with plans for…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 201-500 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 2022 |
| Specialties | skincaremakeuphaircarefashionearringssnacksAsian beautyand Korean makeup |
| Open jobs on Jobsy | 53 |
| View page |
Who are we?
Kiokii Inc is a premier one-stop retail platform offering Asian trendy products in North America. We provide a huge selection of high-quality and top-hit products from Asia including cosmetics, skincare, beauty, accessories and lifestyle. With our rapid growth, we have 28 stores across North America to-date and more to come!
We are looking for a CRM Strategist to join our Marketing team!
About the Role
We are looking for a strategic, analytical, and customer-focused CRM Strategist to lead customer retention, loyalty, and lifecycle marketing initiatives across our retail channels. You will leverage customer insights, segmentation, and automation to drive long-term business growth and customer loyalty.
CRM Strategy & Lifecycle Marketing
- Develop and execute CRM, retention, and loyalty strategies aligned with business objectives
- Build customer segmentation frameworks and personalized customer journeys across email, SMS, and other owned channels
- Manage lifecycle campaigns including cart abandonment, browse abandonment, loyalty engagement, post-purchase communications, replenishment reminders, and win-back programs
- Drive customer communication calendars and retention-focused promotional initiatives
Analytics & Optimization
- Analyze customer, campaign, and loyalty performance to identify trends and growth opportunities
- Develop reporting dashboards and provide actionable insights to support business decisions
- Monitor program performance and recommend improvements based on customer behaviour and business results
- Manage CRM platforms, customer segmentation, automation workflows, and database health
- Ensure compliance with privacy regulations and CRM best practices
What You'll Need
- Bachelor’s degree in Marketing, Business, Analytics, or a related field
- 5+ years of experience in CRM, retention marketing, lifecycle marketing, or loyalty programs
- Experience in retail, beauty, ecommerce, or consumer-focused industries
- Strong understanding of customer segmentation, personalization, and marketing automation
- Experience with CRM and loyalty platforms such as Klaviyo or similar tools
- Strong analytical, project management, and communication skills
- Passion for customer experience, data-driven marketing, and retail growth
Vacancy type: New
Kiokii Inc. is an equal opportunity employer. If you require accommodation during the interview process, please contact Human Resources.
The Company utilizes AI-assisted technology in the initial screening of resumes to enhance efficiency and consistency in the recruitment process. This technology does not make hiring decisions independently. All applications are subject to human review prior to any employment decision.
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