First seen by our source: just now
CSR - Digital Communications (Bilingual)
@ Global Excel Management
Overview
Global Excel Management is hiring a bilingual Customer Service Representative for Digital Communications, assisting travel insurance clients by email and text with medical and non-medical claims. The role involves claim handling, policy benefit questions and sensitive information handling, with workdays mainly and evening and weekend rotation as needed.
Responsibilities:
- Ouvrir les réclamations médicales et non médicales
- Répondre aux demandes par courriel et texto
- Traiter les plaintes et les dossiers complexes
- Gérer les renseignements confidentiels selon les normes de confidentialité
- Effectuer les tâches administratives liées aux réclamations
Requirements summary:
- Diplôme collégial
- Au moins un an d'expérience en service à la clientèle
- Excellente maîtrise du français et de l'anglais
- Forte capacité de résolution de problèmes
- Maîtrise de la suite Microsoft
- Horaire de jours avec rotation en soirée et fins de semaine
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · icims
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French, Spanish |
| Education | College diploma (required) |
| Perks mentioned | Generous paid time off, Retirement plan |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Global Excel Management
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
A global expert in health risk management solutions. Un expert mondial en solutions de gestion des risques sanitaires.
Full company description
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage approximately 420,000 inpatient, outpatient and non-medical cases per year and processes in excess of $1.95B USD in healthcare claims annually. The Global Excel family encompasses over 1500 employees internationally located in Sherbrooke, Canada, in Windsor, Canada, Miami, USA, Mexico City, Mexico, Europe and Africa, as well as Jakarta, Indonesia. Gestion Global Excel Inc. est un fournisseur de solutions globales complètes dans la gestion des risques associés aux soins de santé. Global Excel et ses filiales, dont les bureaux se situent au Canada, aux États-Unis, au Mexique, en Europe, en Afrique et en Asie, offrent une gamme complète de services d’atténuation des risques, de contrôle des coûts, de gestion des réclamations et de services d’assistance médicale à plus de 366 clients répartis dans plus de 90 pays à travers le monde. En tant que groupe, Global Excel gère près de 360 000 cas médicaux et non médicaux annuellement, et ce, en milieu hospitalier et en consultation externe. Notre entreprise traite plus de 1,9 milliard de dollars US en réclamations associées aux soins de santé par an. La famille Global Excel emploie plus de 900 employés aux quatre coins du monde situés à Sherbrooke, Canada; à Windsor, Canada; à Miami, États-Unis; à Mexico, Mexique; en Europe; en Afrique ainsi qu'à Jakarta, Indonésie.
- LinkedIn followers
- 13,944
- People associated on LinkedIn
- 971
- Reported office locations
- 73 Queen Street, Sherbrooke, Quebec JIM 0C9, CA
- Business categories
- Health Care
- Health Insurance
- Insurance
- Insurance Carriers
- Other recorded names
- Global Excel Management
- Global Excel Management Inc.
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Global Excel is a full-service provider of global healthcare risk management solutions. Global Excel, together with its subsidiaries based in Canada, USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk mitigation, cost containment, claims management and medical assistance services to over 1800 clients located in more than 90 countries around the world. As a group, Global Excel will manage…
| Field | Value |
|---|---|
| Industry | Insurance |
| Company size | 1,001-5,000 employees |
| Headquarters | Sherbrooke, Quebec |
| Organization type | Privately Held |
| Year founded | 1996 |
| Open jobs on Jobsy | 12 |
| View page |
Job Description
Are you a person with excellent writing skills and a knack for providing excellent customer service? Are you interested in working in a multilingual, dynamic and friendly environment that encourages personal and professional development? We would love to meet you!
As a Customer Service Representative: Digital Communications, you’ll be assisting clients via email and text regarding medical and non-medical travel claims.
What does your typical day look like?
- Opening medical and non-medical claims in our claims system;
- Providing policy benefits;
- Responding to general inquiries related to travel insurance policies;
- Assisting clients with their claim status questions and take ownership of complaints or complex files to ensure the claim is resolved;
- Appropriately handle, communicate, and exchange sensitive and confidential information in a professional manner, adhering to both company customer service guidelines and legislated privacy standards;
- Performing other administrative duties related to the claim process as assigned.
What skills and experience are we looking for?
- College Diploma;
- Minimum of one years of experience in a customer service-related position;
- Knowledge of Windsor's products;
- Superior customer service skills;
- Excellent English and French written and verbal skills. Other languages such as Spanish are an asset.
- High level of professionalism;
- Good problem-solving skills;
- Highly organized with ability to multi-task and prioritize;
- Proficiency in the Microsoft suite products;
- Available to workdays mainly, but operational needs involve evening and weekend schedule rotation;
- Strong computer proficiency and precise digital communication.
We offer you
- Global Excel offers more than a position;
- Three weeks of vacation;
- An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits;
- Please reach out to your local HR department if you would like to know more about benefits offered in your site.
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
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