Posted yesterday
Customer Care Facilitator
@ Saskatchewan Workers' Compensation Board
Saskatoon, Saskatchewan
Overview
Saskatchewan Workers' Compensation Board is hiring a full-time Customer Care Facilitator to assess injured workers' needs, administer Workers Compensation Act benefits and manage assigned caseloads. The role involves recovery and return-to-work planning with workers, employers and health-care providers, plus field work. A university degree and one year of case management experience are required, along with a valid Class 5 Saskatchewan driver's licence.
Responsibilities:
- Assess needs of individual injured workers
- Administer Workers Compensation Act benefits
- Develop recovery and return-to-work plans
- Manage assigned caseloads and approve services
- Prepare reasoned, plain language decisions
Requirements summary:
- University degree in health care, education, social sciences, disability management or business
- Minimum one year case management experience
- Valid Class 5 Saskatchewan driver's licence
Source and dates
Job-board feed · saskjobs
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Social & community services |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Travel | ground: moderate |
| Work setting | Office, Client sites, Home |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Driver’s licence | required |
| Education | Bachelor’s degree (required) |
| Fields of study | health care, education, social sciences, disability management, business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Saskatchewan Workers' Compensation Board
Description
Job Summary:
As a member of our team, you are accountable for a broad range of responsibilities including assessing the needs of individual workers and administering the benefits of the Workers Compensation Act. Exercising leadership in the development of goal-oriented recovery and collaborative return-to-work planning; partnering with workers, employers, health-care providers, unions, and other service providers to ensure appropriate recovery and return to work planning; managing assigned caseloads; preparing reasoned, plain language decisions; adhering to procedures for return-to-work management; approving and authorizing services and benefits for injured workers.
It is an exciting time to work for the WCB as we undergo a significant business transformation and continue to evolve our service to make a difference in the lives of the workers and employers of Saskatchewan.
Qualifications:
A university degree in health care, education, social sciences, disability management or business is required, plus a minimum of one year case management experience. Case Management is defined as being responsible for an assigned client caseload and held accountable for all decisions and actions that impact individual cases. This position is a field position. As such, it is necessary for an individual to have a valid class 5 Saskatchewan drivers license.
Journal
Only you can see this. Kept on this device, and in your account when you sign in.