Posted last month
Customer Excellence Coordinator
@ Randstad Canada
Bolton, Ontario
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Overview
Randstad Canada is hiring a Customer Excellence Coordinator on an 18-month contract with possible extension in Bolton, ON, hybrid with 3 days in office. The role co-develops go-to-market plans for the Petcare business, facilitates the annual Joint Business Planning cycle, and coordinates sales tools and communications. Pay is described as competitive.
Pay:
$22.66 an hour
Responsibilities:
- Lead planning steps including NPM, collaboration meetings, major release and ready-to-sell
- Coordinate sales tools, shared sites and toolkit deployment
- Manage circulation of sales bulletins and develop go-to-market tools and communications
- Co-pilot the brand internally and build customized solutions for key customers
- Facilitate the annual cross-functional Joint Business Planning process
Requirements summary:
- At least 3 years of CPG sales or marketing experience
- University degree, preferably in business
- Experience leading cross-functional projects from start to execution
- Experience leading multi-stakeholder processes and workflows
- Direct experience with major Canadian retailers
- Ability to travel for company and customer meetings
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-06
- First seen by our source
- 2026-10-10
- Source record updated
- 2026-10-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Experience | 3+ years |
| Travel | air: moderate · ground: minimal |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Encouraged to apply | Indigenous peoples, Women, People with disabilities, Racialized people |
| Education | Bachelor’s degree (preferred) |
| Fields of study | Business |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Randstad Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
partner for talent.
Full company description
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
- LinkedIn followers
- 455,966
- People associated on LinkedIn
- 1,207
- Reported office locations
- 777 Bay Street, Suite 2000, PO Box 128, Toronto, ON M5G 2C8, CA
- 525 Avenue Viger Ouest, Suite 501, Montréal, Quebec H2Z 1G6, CA
- 4295 King St E, Suite 401, Kitchener, Ontario N2P 0C6, CA
- 311 6 Ave SW, Intact Place, East Tower, Suite 1640, Calgary, AB T2P 3H2, CA
- 6345 Dixie Rd, Suite 6, Mississauga, ON L5T 2E6, CA
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- 80 Tiverton Ct, Suite 400, Markham, Ontario L3R 0G4, CA
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- 386 Boulevard Charest E, Quebec, QC G1K 3H4, CA
- Other recorded names
- Randstad Canada
- Specialties
- HR Consulting
- IT Recruitment
- Engineering Recruitment
- Staffing and HR
- HR Services
- Recruitment
- HR Outsourcing
- Temporary Hiring
- Permanent Hiring
- Recruiting
- Permanent Jobs
- Temp Jobs
- Hiring Strategy
- Human Resources
- Staffing
- Finding Jobs
- Employer Branding
- Jobs
- and Contract Jobs
- Profile identifies a recruitment agency
- Yes
As the Canadian leader in recruitment and HR, and one of Canada’s best places to work, we have a uniquely human approach to work. We deliver HR innovation with human interaction at its core. At the unique intersection of technology and humanity, we deliver data-driven insights coupled with a people-first experience that is inherently human. Human Forward. Learn more at www.randstad.ca.
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 501-1,000 employees |
| Headquarters | Toronto, ON |
| Organization type | Public Company |
| Year founded | 1997 |
| Specialties | HR ConsultingIT RecruitmentEngineering RecruitmentStaffing and HRHR ServicesRecruitmentHR OutsourcingTemporary HiringPermanent HiringRecruiting |
| Open jobs on Jobsy | 9,430 |
| View page |
Job description
The Customer Excellence Coordinator is responsible for helping company's Petcare achieve its operating plan by co-developing our go-to-market plans across all functions (sales, marketing, insights, digital, SRM, supply chain) and supporting the execution of those plans for our sales team. They will facilitate the annual Joint Business Planning cycle and support the sales team in selling and executing the resulting plans. This role will have an elevated responsibility in coordinating the deployment and management of sales tools, resources and communications to help drive efficiency and clarity for our teams. The role is also responsible for the go-to market, brand plan priorities, channel pack creation and execution levers
Position: Customer Excellence Coordinator
Competitive Salary
Location: Bolton ON
18 month contract with possibility of extension
Hybrid role- 3 days in office
Advantages
- Strong potential of extension
- Start date: as soon as possible
- 18-month contract.
- Competitive salary.
Responsibilities
Key Responsibilities:
•Lead critical planning process steps, mainly NPM, Collab Meetings, Major Release, and Ready to Sell
•Coordinate and manage critical sales tools, shared sites and toolkit deployment
•Manage the circulation of sales bulletins as required, to inform sales of critical updates
•Develop tools, resources and communications to support execution of our go-to-market plan
•Serve as an internal co-pilot for the Brand
•Meet with sales to understand gaps to plan on brand and how to bridge the gaps
•Develop customized solutions for key customers, including channel-specific items and display
•Act as a sales consultant for the marketing team
•Help facilitate the annual cross-functional Joint Business Planning process
•Create, lead or contribute to special projects
Cross-Functional Collaboration:
•Planning process involvement with demand, supply, finance
•Constant communication with co-pilot accounts (as assigned)
•Leading voice throughout S&OP+ process (focus on Step 1 and Step 2)
•Ongoing Brand input and guidance
•SRM support and cross-customer context provided
Qualifications
Qualifications:
•At least 3 years experience in the CPG industry in a sales or marketing capacity.
•University degree, preferably in a business discipline.
•Experience leading cross-functional projects from start to execution.
•Experience leading processes, work flows or similar, that involve large number of stakeholders.
•Experience working directly with major Canadian retailers.
•Ability to travel as required for company and customer meetings.
MLCs
•Builds Collaborative Relationships
•Optimizes Work Processes
•Communicates Effectively
•Manages Complexity
Summary
If you are a highly skilled and motivated Customer Excellence Coordinator with a proven track record of success, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic and innovative company.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
Position: Customer Excellence Coordinator
Competitive Salary
Location: Bolton ON
18 month contract with possibility of extension
Hybrid role- 3 days in office
Advantages
- Strong potential of extension
- Start date: as soon as possible
- 18-month contract.
- Competitive salary.
Responsibilities
Key Responsibilities:
•Lead critical planning process steps, mainly NPM, Collab Meetings, Major Release, and Ready to Sell
•Coordinate and manage critical sales tools, shared sites and toolkit deployment
•Manage the circulation of sales bulletins as required, to inform sales of critical updates
•Develop tools, resources and communications to support execution of our go-to-market plan
•Serve as an internal co-pilot for the Brand
•Meet with sales to understand gaps to plan on brand and how to bridge the gaps
•Develop customized solutions for key customers, including channel-specific items and display
•Act as a sales consultant for the marketing team
•Help facilitate the annual cross-functional Joint Business Planning process
•Create, lead or contribute to special projects
Cross-Functional Collaboration:
•Planning process involvement with demand, supply, finance
•Constant communication with co-pilot accounts (as assigned)
•Leading voice throughout S&OP+ process (focus on Step 1 and Step 2)
•Ongoing Brand input and guidance
•SRM support and cross-customer context provided
Qualifications
Qualifications:
•At least 3 years experience in the CPG industry in a sales or marketing capacity.
•University degree, preferably in a business discipline.
•Experience leading cross-functional projects from start to execution.
•Experience leading processes, work flows or similar, that involve large number of stakeholders.
•Experience working directly with major Canadian retailers.
•Ability to travel as required for company and customer meetings.
MLCs
•Builds Collaborative Relationships
•Optimizes Work Processes
•Communicates Effectively
•Manages Complexity
Summary
If you are a highly skilled and motivated Customer Excellence Coordinator with a proven track record of success, we encourage you to apply. This is a fantastic opportunity to contribute to a dynamic and innovative company.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.
This posting is for existing and upcoming vacancies.
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