Customer Excellence Specialist

Customer Excellence Specialist

Montreal (Downtown)

Temporary Contract (3 to 6 months with possibility of extension or permanent hire)

Schedule: 40 hours/week, day shift (Monday to Friday)

Salary: $20.00 to $21.00 / hour

Our client, a renowned leader in pre-employment screening and corporate background check solutions, is currently seeking a Customer Excellence Specialist to join their dynamic team located in the heart of Montreal. In this stimulating role within a friendly, structured environment, you will act as the primary point of contact guiding candidates and partners toward seamless use of the company’s tech platforms. As a Customer Excellence Specialist, you will deliver daily Tier 1 technical support and personalized, high-quality service. If you are known for your quick thinking, resourcefulness, and strong interpersonal skills, this Montreal-based mandate is an exceptional opportunity to showcase your talent.

Advantages
Competitive hourly wage set between $20.00 and $21.00 per hour based on experience.

Stable, full-time day schedule (40 hours per week), Monday to Friday.

Prime downtown Montreal location, directly accessible by public transit (metro, commuter train, REM).

Modern, welcoming, and relaxed work environment (casual dress code; jeans permitted).

Inclusive, collaborative team atmosphere with free snacks, unlimited coffee, and break areas.

Tailored training and ongoing support via pairing with experienced colleagues.

3 to 6-month temporary contract with strong potential for extension or permanent placement.

Eligibility for a hybrid work model following an initial 3-month onboarding period.

Responsibilities
Promptly answer incoming inquiries via phone and concurrent live chat from candidates and clients.

Troubleshoot and resolve Tier 1 technical issues related to portal access (login issues, password resets, navigation).

Guide users patiently and professionally through the completion of their verification forms.

Manage, document, and meticulously track requests within the internal ticketing system.

Verify the accuracy of submitted supporting documents and ensure file compliance.

Work closely with internal verification and analysis teams to advance pending files.

Escalate complex matters to designated stakeholders according to established protocols.

Qualifications
High school diploma (DES) or recognized equivalent.

Minimum of 2 to 3 years of experience in customer service, call centers, or Tier 1 technical support.

Fluent bilingualism (French and English), both spoken and written.

High proficiency with computer tools, multi-screen setups, and ticketing/chat platforms.

Outstanding interpersonal skills, active listening, empathy, and strong patience.

Proven ability to manage stress and maintain attention to detail in a multitasking environment.

High energy, initiative, quick comprehension, and a strong sense of accountability.

Advanced proficiency in English is required for this role, as the incumbent will be communicating daily with candidates, clients, and colleagues located outside Quebec (notably in Ontario and internationally), as well as navigating technological systems and operational documentation that are unavailable in French.

Summary
Does this Downtown Montreal Customer Excellence Specialist role speak to you, and are you eager to join a warm, people-first team? Send your resume immediately to the attention of Mélissa Bernier at: [email protected].

Referral Program

Know a colleague or contact who fits this profile? Randstad offers an attractive referral bonus for every candidate you recommend who gets hired for one of our mandates. Feel free to pass along their contact details!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.