Posted 11 days ago
Customer Experience Associate
@ Stord, Inc.
Delta, British Columbia
Overview
Stord, Inc. is hiring a Customer Experience Associate to support clients across channels such as Salesforce, email and Slack. The work is onsite Monday to Friday, 8:30am to 5:30pm, with pay of $60,000 to $70,000 CAD plus an annual bonus and equity, and it requires about 2 years in customer support or a related field.
Responsibilities:
- Respond to client inquiries across multiple channels within SLAs
- Manage cases from intake through resolution
- Document and update cases accurately in Salesforce
- Escalate complex issues to senior team members
Requirements summary:
- 2 years in customer support or client experience
- Experience in a fast-paced or supply chain environment preferred
- Familiarity with CRM or ticketing systems preferred
- Comfortable working across multiple tools and systems
Tools & skills
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-26
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 37.5 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Stord, Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
The Consumer Experience Company | Fulfillment, Last-Mile Delivery, & Technology
Full company description
Stord is the physical intelligence layer for independent commerce, giving brands the fulfillment network, software, AI, and robotics they need to own the entire relationship with their customer, from checkout to delivery to returns. Prime reset what consumers expect from delivery, and every brand competing against it pays with margin, data, and the relationship with their own customer. Stord gives independent brands that same infrastructure advantage, without the trade-off. With Stord, brands grow revenue, reduce costs, and delight every customer they ship to. Today Stord serves 1,000+ brands. Our network spans nearly 100 fulfillment locations worldwide, processes $15B+ in GMV annually, and reaches nearly one in four U.S. households. Stord Labs, our physical intelligence lab in Atlanta, builds and tests AI and robotics on live orders before rolling proven systems out across the full network. The result is intelligence that compounds with every order that runs through it. Backed by Kleiner Perkins, Founders Fund, Strike Capital, Franklin Templeton, and other leading investors, Stord has raised $250M in Series F equity funding at a $3B valuation. The physical intelligence layer for independent commerce is here. This is a place for people who want to work at the edge of commerce and applied AI on real, physical problems, not simulations. The pace is intense and the systems you ship move real freight for real brands within days. If you want to build the infrastructure that defines the next era of commerce, this is where you do it. Join our team: https://www.stord.com/careers/.
- LinkedIn followers
- 34,037
- People associated on LinkedIn
- 2,052
- Reported office locations
- 5195 Mason Rd, Atlanta, Georgia 30349, US
- Business categories
- Warehousing
- E-Commerce
- Freight Service
- Logistics
- Software
- Transportation
- Last Mile Transportation
- SaaS
- Supply Chain Management
- Other recorded names
- Stord
- Specialties
- Storage
- 3PL Management
- Warehousing
- Distribution
- Third Party Logistics
- Material Handling Solutions
- Logistics Technology
- Software as a Service
- Supply Chain Optimization
- Supply Chain
- Order Management System
- Warehouse Management System
- Fulfillment
- Parcel
- Inventory Management
- Retail
- Commerce
- ecommerce
- Shipping
- and Logistics
- Profile identifies a recruitment agency
- No
- Reported total investment
- 775,039,990
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Stord is the physical intelligence layer for independent commerce, giving brands the fulfillment network, software, AI, and robotics they need to own the entire relationship with their customer, from checkout to delivery to returns. Prime reset what consumers expect from delivery, and every brand competing against it pays with margin, data, and the relationship with their own customer. Stord gives independent…
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 1,001-5,000 employees |
| Headquarters | Atlanta, Georgia |
| Organization type | Privately Held |
| Year founded | 2015 |
| Specialties | Storage3PL ManagementWarehousingDistributionThird Party LogisticsMaterial Handling SolutionsLogistics TechnologySoftware as a ServiceSupply Chain OptimizationSupply Chain |
| Open jobs on Jobsy | 3 |
| View page |
ABOUT STORD
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like True Classic, Native, Seed Health, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
The Customer Experience Associate (CEA I) is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.CEA Is are expected to operate with a strong sense of accountability, consistently meet performance expectations, and develop the skills required to handle more complex scenarios over time.
This position will sit onsite Monday through Friday 8:30am - 5:30pm.
What You'll Do:
Client Support & Responsiveness
- Respond to client inquiries across multiple channels (Salesforce, email, Slack, etc.) within established SLAs (response time, resolution time, CSAT)
- Acknowledge and triage incoming requests quickly to ensure timely engagement
- Communicate clearly and professionally in all client interactions
- Provide consistent updates to clients through resolution
Case Management & Execution
- Manage assigned cases from intake through resolution using established processes
- Accurately document, categorize, and update cases in Salesforce
- Follow SOPs to resolve standard and well-defined client issues
- Escalate more complex or unclear issues to senior team members when needed
Process Adherence & Quality
- Follow established workflows, SOPs, and guidelines consistently
- Maintain accurate and complete case documentation
- Ensure attention to detail in all client communications and system updates
- Identify when processes are unclear or missing and flag to leadership
Collaboration & Team Support
- Partner with internal teams as needed to support case resolution
- Ask questions and seek guidance when navigating unfamiliar scenarios
- Contribute to a positive, professional, and accountable team environment
Learning & Development
- Build foundational knowledge of systems, workflows, and client needs
- Actively incorporate feedback to improve performance
- Develop problem-solving skills and confidence in handling cases independently
- Progress toward managing more complex cases with less oversight
What You'll Need:
- 2 years in customer support, client experience, or a related field
- Experience in a fast-paced, client-facing, or supply chain environment preferred
- Familiarity with CRM or ticketing systems preferred
- Comfortable working across multiple tools and systems
The expected pay range for this role is in the range of $60,000 to $70,000 CAD plus an annual bonus and equity. Within the range, individual pay is determined by factors such as experience, job-related skills, and relevant education or training.
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