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First seen by our source: 23 days ago

Customer Experience Associate (Banking) - Ottawa

@ Jumpstart Refugee Talent

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Ottawa, Ontario

$22–$28/hrOn-siteFull-time1+ years experience
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Overview

Jumpstart Refugee Talent is hiring a full-time Customer Experience Associate in Ottawa for the Personal & Commercial Banking line of business at a major Canadian bank. The role processes branch transactions, advises customers on banking products and refers them to specialists, and requires 15+ hours a week with varied schedules. Pay is $22.50 to $28.33 CAD per hour.

Pay:

$22–$28 an hour

Responsibilities:

  • Process deposits, withdrawals and bill payments per procedures
  • Advise customers on banking products and solutions
  • Resolve customer concerns and escalate non-standard issues
  • Promote banking solutions to meet assigned sales goals
  • Recommend operational improvements

Requirements summary:

  • 1+ years of relevant banking experience
  • Cash handling and transaction processing experience
  • Strong verbal and written communication skills
  • Flexible availability for varied branch schedules
  • CSC and IFC certifications are assets

Tools & skills

Customer experienceCustomer serviceProvide informationHandle financial transactionsBusiness processesCommunication skillsCash handlingTransaction processingCSC
Source and dates

Source type not verified · dover

Employer posting date
Not provided
First seen by our source
2026-10-14
Source record updated
2026-10-14

These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.

Job details

SeniorityEntry level
DepartmentCustomer service
Experience1+ years
Hours per week15
Travelair: none · ground: none
Work settingStore
PositionSitting and standing
Physical demandsphysical low · computer moderate
LanguagesEnglish
Licences & certificationsCanadian Securities Course (CSC), Investment Funds in Canada (IFC)

Summary and details written by AI from the posting; the employer’s posting is the authority.

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Jumpstart Refugee Talent

Saved company profile

Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.

Empowering refugee talent and supporting employers with their effort to inclusive refugee hiring practices in Canada.

Full company description

Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address underemployment and economic inclusion

LinkedIn followers
8,823
People associated on LinkedIn
49
Reported office locations
  • 1 University Ave, 3rd Floor, 3rd Floor, Toronto, Ontario M5J 2P1, CA
Business categories
  • Employment
  • Social Entrepreneurship
  • Non Profit
  • Career Planning
Other recorded names
  • Refugee Hiring
  • Jumpstart Refugee Talent - Partner
  • Jumpstart Refugee Talent
Profile identifies a recruitment agency
No
Reported total investment
0

Currency and observation date were not supplied; this is not a current valuation or a funding round.

View all jobs Website

Jumpstart Refugee Talent is a refugee led non-profit organization and the only national organization exclusively serving refugees seeking meaningful economic inclusion. Founded in 2016, we focus on the economic empowerment of newly settling refugees in Canada by facilitating meaningful employment and entrepreneurial opportunities. Jumpstart serves refugees from all backgrounds across Canada and works to address…

FieldValue
IndustryNon-profit Organizations
Company size11-50 employees
HeadquartersToronto, Ontario
Organization typeNonprofit
Year founded2016
Open jobs on Jobsy40
LinkedInView page
Job description

Customer Experience Associate

Hours: 15+

Line of Business: Personal & Commercial Banking

Pay Details: $22.50 - $28.33 CAD

This is an exciting frontline position with one of the major banks in Canada! Joining this team as a Customer Experience Associate means you will strive to build deep and long-lasting relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective clients. At the branch, you will understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

Key Responsibilities:

  • Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and Code of Conduct and Ethics

  • Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters

  • Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary

  • Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner

  • Connect personally with customers to advise them appropriately and clearly on banking solutions and processes

  • Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development

  • Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities

  • Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Qualifications:

  • 1+ years of relevant banking experience

  • Previous banking or financial services experience (international experience is considered)

  • Strong verbal and written communication skills with a customer-focused mindset

  • Proven cash handling and transaction processing experience

  • Flexible availability to support branch operations, including varied schedules

  • Canadian Securities Course (CSC) is considered an asset

  • Investment Funds in Canada (IFC) certification is considered an asset

The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, and other specific business and organizational needs.

We thank you for your interest in this opportunity, however only selected candidates will be contacted regarding next steps.

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