Posted yesterday
Customer Experience Associate - Remote Work - Flexible Schedule
@ Spade Recruiting
Etobicoke, Ontario
Responsibilities:
- Coordinate, confirm, and manage scheduled member appointments
- Communicate with members through phone calls and virtual meetings
- Present available benefit information clearly and professionally
- Guide members through online applications and enrollment procedures
- Respond to questions and provide assistance throughout the process
- Maintain accurate records and update member information
Requirements summary:
- As part of our remote team, you will be responsible for delivering a positive and professional experience while assisting members with their questions and enrollment needs.
- We welcome applicants from a variety of professional backgrounds.
- Previous industry experience is not required, as comprehensive training and ongoing guidance are provided.
- Ideal candidates demonstrate:
- Strong interpersonal and communication skills
- A professional, friendly, and customer-focused approach
Source and dates
Employer career site / ATS feed · jazzhr
- Employer posting date
- 2026-11-09
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Spade Recruiting
| Field | Value |
|---|---|
| Open jobs on Jobsy | 33 |
About the Opportunity
We are seeking dependable, motivated, and service-oriented individuals to join our growing remote team. In this position, you will connect with members through scheduled virtual appointments, provide information about available benefit programs, and assist them throughout the enrollment process.
This opportunity is ideal for individuals who enjoy communicating with others, providing helpful guidance, and working in a structured, professional environment from the comfort of home.
Key Responsibilities
As part of our remote team, you will be responsible for delivering a positive and professional experience while assisting members with their questions and enrollment needs.
Coordinate, confirm, and manage scheduled member appointments
Communicate with members through phone calls and virtual meetings
Present available benefit information clearly and professionally
Guide members through online applications and enrollment procedures
Respond to questions and provide assistance throughout the process
Maintain accurate records and update member information
Follow up with members when additional assistance is needed
Ensure every interaction reflects a high standard of customer service
Qualifications
We welcome applicants from a variety of professional backgrounds. Previous industry experience is not required, as comprehensive training and ongoing guidance are provided.
Ideal candidates demonstrate:
Strong interpersonal and communication skills
A professional, friendly, and customer-focused approach
Basic computer skills and familiarity with online communication platforms
Excellent organizational abilities and attention to detail
Dependability, self-motivation, and effective time management
The ability to work independently in a remote environment
A willingness to learn and develop new professional skills
What We Provide
We are committed to supporting long-term professional development and creating opportunities for individuals who want to grow within our organization.
Comprehensive onboarding and ongoing training
Personalized coaching and dedicated mentorship
Weekly compensation with additional performance-based bonus opportunities
Opportunities for career advancement and leadership development
Consistent full-time work opportunities
A supportive, collaborative, and team-oriented environment
Access to professional development resources
Remote work-from-home flexibility, subject to location eligibility
Join Our Growing Team
If you are looking for a remote opportunity where you can develop valuable skills, assist members, and build a long-term career with advancement potential, we encourage you to apply.
We look forward to connecting with individuals who are ready to contribute to a professional, growing team.
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