Posted 12 days ago
Customer Experience Lead
@ Laura Canada
Alberta
Overview
Laura Canada is hiring a Customer Experience Lead to run store sales and coach the sales team. The role combines styling customers, training staff on service and product knowledge, monitoring sales targets, and daily store operations including opening and closing. The posting offers an employee discount, career development, and good work/life balance.
Responsibilities:
- Style customers into personalized wardrobes
- Train and develop the sales team
- Monitor sales targets and act to improve results
- Handle daily store tasks such as pricing and shipping
- Open and close the store as required
Requirements summary:
- Experience as a team leader or sales trainer
- Strong selling and customer service skills
- Passion for fashion and customer service
- Desire to develop a career in retail
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-25
- First seen by our source
- 2026-10-26
- Source record updated
- 2026-10-26
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Retail |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · computer low |
| Perks mentioned | Employee discount |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Laura Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Parce que les gens font toute la différence. / Because people make all the difference.
Full company description
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble à travers la joie de la mode. Chaque jour, nos gens donnent vie à cette mission en : 1.Visant l’excellence – placer la barre haut, avec intention. 2.Prenant en charge – agir en faisant preuve de responsabilité et d’initiative. 3.Prêtant attention – remarquer ce que les autres pourraient ne pas voir. 4.Parlant avec courage – communiquer avec honnêteté, clarté et bienveillance. 5.Établissant des liens – établir des relations solides, à l’interne comme à l’externe. Chez Laura Canada, la mode n’est pas uniquement une affaire de style, c’est une façon de rassembler les Canadiennes. // Laura Canada is a proudly Canadian, family-owned fashion retailer, home to two leading women’s brands: Laura and Melanie Lyne. For over 90 years, we’ve designed, produced, and delivered fashion to women across the country . Today, we have 140+ stores nationwide and employ over 2,000 people. Our mission: We inspire togetherness through the joy of fashion. Every day, our people bring this mission to life by: 1.Pursuing Excellence – raising the bar with intention. 2.Taking Charge – acting with ownership and initiative. 3.Paying Attention – noticing what others might miss. 4.Speaking with Courage – communicating with honesty, clarity, and care. 5.Connecting – building meaningful relationships inside and out. At Laura Canada, fashion isn’t just about style—it’s how we bring Canadian women together.
- LinkedIn followers
- 63,236
- People associated on LinkedIn
- 1,045
- Reported office locations
- 3000, boul le Corbusier, Laval, Québec H7L 3W2, CA
- 2955 Rue Jules-Brillant, Laval, Quebec H7P 6B2, CA
- Business categories
- Apparel
- Fashion
- Lifestyle
- Retail
- Web Design
- Other recorded names
- Laura Canada
- L’équipe de l’acquisition de talents de Laura Canada | Laura Canada Talent Acquisition Team
- Specialties
- retail
- Fashion
- e-commerce
- sales
- customer care
- career growth
- Design
- collaboration
- Innovation
- Marketing
- and Team Spirit
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Québec |
| Organization type | Privately Held |
| Year founded | 1930 |
| Specialties | retailFashione-commercesalescustomer carecareer growthDesigncollaborationInnovationMarketing |
| Open jobs on Jobsy | 126 |
| View page |
How will you support the team?
As a Team Leader, you possess a passion for fashion and customer service. You will be part of a winning team that provides a unique and memorable shopping experience to every customer. You will be joining a Company focused on the development and career growth of its employees.
- Act as a stylist to build a personalized wardrobe to the customer.
- Develop and train the sales team on exemplary customer service, the promotion of different programs, product knowledge and current trends.
- Monitor sales targets frequently and take the required actions to influence the store’s results.
- Perform daily tasks such as changing prices, shipping orders/transfers and keeping the store clean.
- Open and close the store as required.
The people who thrive with us have:
- Contagious passion for fashion and customer service
- Experience as a team leader or sales trainer
- Desire to develop a career in retail
- Strong selling and customer service skills
Benefits:
- Employee discount in store
- Dynamic and passionate team
- Career development and advancement program
- Supportive management team and good work/life balance
Don't miss this opportunity to join an exceptional team!
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