Posted 2 days ago
Customer Experience Lead
@ Laura Canada
Calgary, Alberta
Overview
Laura Canada is hiring a Customer Experience Lead for a store role reporting to the Store Manager. The lead coaches a team of Sales Associates, leads the sales floor, supports store operations and financial targets, and acts as back-up to the Store Manager. The posting requires full-time or regular part-time work (minimum 24 hours per week), with availability for days, nights and weekends, plus extended hours at Christmas and for special events.
Responsibilities:
- Coach and develop Sales Associates on service and product knowledge
- Lead the sales floor, fitting rooms and cash desk area
- Support Store Manager on visual standards, marketing and directives
- Contribute to sales, closing ratio, shrink and transaction targets
- Act as back-up to the Store Manager
Requirements summary:
- Contagious passion for fashion and customer service
- Proven leadership and coaching experience
- Excellent communication and interpersonal skills
- Minimum 1 year as Sales Associate preferred
- Availability for days, nights and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Lead |
| Department | Retail |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 24 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 30 lb · computer moderate |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Laura Canada
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Parce que les gens font toute la différence. / Because people make all the difference.
Full company description
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble à travers la joie de la mode. Chaque jour, nos gens donnent vie à cette mission en : 1.Visant l’excellence – placer la barre haut, avec intention. 2.Prenant en charge – agir en faisant preuve de responsabilité et d’initiative. 3.Prêtant attention – remarquer ce que les autres pourraient ne pas voir. 4.Parlant avec courage – communiquer avec honnêteté, clarté et bienveillance. 5.Établissant des liens – établir des relations solides, à l’interne comme à l’externe. Chez Laura Canada, la mode n’est pas uniquement une affaire de style, c’est une façon de rassembler les Canadiennes. // Laura Canada is a proudly Canadian, family-owned fashion retailer, home to two leading women’s brands: Laura and Melanie Lyne. For over 90 years, we’ve designed, produced, and delivered fashion to women across the country . Today, we have 140+ stores nationwide and employ over 2,000 people. Our mission: We inspire togetherness through the joy of fashion. Every day, our people bring this mission to life by: 1.Pursuing Excellence – raising the bar with intention. 2.Taking Charge – acting with ownership and initiative. 3.Paying Attention – noticing what others might miss. 4.Speaking with Courage – communicating with honesty, clarity, and care. 5.Connecting – building meaningful relationships inside and out. At Laura Canada, fashion isn’t just about style—it’s how we bring Canadian women together.
- LinkedIn followers
- 63,236
- People associated on LinkedIn
- 1,045
- Reported office locations
- 3000, boul le Corbusier, Laval, Québec H7L 3W2, CA
- 2955 Rue Jules-Brillant, Laval, Quebec H7P 6B2, CA
- Business categories
- Apparel
- Fashion
- Lifestyle
- Retail
- Web Design
- Other recorded names
- Laura Canada
- L’équipe de l’acquisition de talents de Laura Canada | Laura Canada Talent Acquisition Team
- Specialties
- retail
- Fashion
- e-commerce
- sales
- customer care
- career growth
- Design
- collaboration
- Innovation
- Marketing
- and Team Spirit
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Laura Canada est une fière entreprise canadienne familiale, un détaillant de vêtements pour femmes qui possède deux grandes marques : Laura et Melanie Lyne. Depuis plus de 90 ans, nous concevons, produisons et offrons des vêtements aux femmes dans tout le pays. Aujourd’hui, nous comptons plus de 140 magasins à l’échelle nationale et employons plus de 2 000 personnes. Notre mission : Nous inspirons le vivre-ensemble…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Laval, Québec |
| Organization type | Privately Held |
| Year founded | 1930 |
| Specialties | retailFashione-commercesalescustomer carecareer growthDesigncollaborationInnovationMarketing |
| Open jobs on Jobsy | 126 |
| View page |
Join our team to achieve your full career potential!
We are proactive, outside the box thinkers and doers who stop at nothing to make the iconic Laura and Melanie Lyne brands shine!
Privately owned and based in Laval, Quebec, with a strong vision for innovation and optimizing the employee and client experiences, we continue to help generations of Canadian women to look and feel their best.
Customer Experience Lead
Reports to: Store Manager Department: Operations
Role Summary
As a role model, the Laura Canada Customer Experience Lead possesses a contagious passion for fashion and customer service. Motivates, coaches and develops a winning team of Sales Associates that provides a unique and memorable shopping experience to every customer. Has strong fashion and floor awareness and is knowledgeable about our product. Contributes to achieve all key financial objectives established by Laura Canada. Assists the Store Manager in fostering a vibrant, fun, energetic and enjoyable store environment. Acts as a back-up to the Store Manager.
Critical Functions
- Customer Service
- Observes and coaches team members’ behaviours to maintain high standards of customer service and product knowledge.
- Acts as a role model by providing exemplary customer service using Laura Canada’s customer service standards.
- Effectively builds and maintains a personal clientele by using Laura Canada’s tools and ensures all Sales Associates do the same.
- Demonstrates strong wardrobing skills by coaching and sharing knowledge on current fashion trends, product, and the customers’ unique needs as well as ensuring team members are always up to date on new arrivals, product knowledge, and current fashion trends.
- Acts as a role model by promoting the website, store CRM, any loyalty program, marketing initiatives in place and Ship to Home.
- Fosters a vibrant, fun, energetic and enjoyable store environment.
- Floor Leadership
- Demonstrates excellent floor leadership and has exceptional control of the sales floor (customer service standards, fitting rooms, zone coverage, cash desk area) and monitors segment accountability results.
- Continually monitors traffic trends and reacts in a timely manner.
- Identifies team members’ issues and communicates them to the Store Manager.
3. Business Management
- Assists the Store Manager in providing a store environment which consistently maintains Laura Canada’s visual presentation, merchandising and housekeeping standards.
- Assists the Store Manager in dressing window mannequins to showcase the store’s inventory and adheres to visual standards, including any mandatory directives that may be issued.
- Assists the Store Manager in ensuring proper execution of all Marketing directives with a high sense of urgency.
- Assists the Store Manager in executing directives (e.g. receiving goods, implementing markdowns, processing transfers, Ship to Home) accurately and in a timely manner.
- Acts as a back-up to the Store Manager.
- Provides feedback to the Store Manager on quality issues, missed opportunities and inventory mix.
4. Store Performance
Contributes to achieve all key financial objectives established by Laura Canada:
- Sales
- Closing ratio
- Hours
- Shrink
- Dollars per transaction
- Units per transaction
Additional Responsibilities
- Completes all assigned administrative functions with accuracy and in a timely manner.
- Follows all P.O.S. procedures as per Company direction.
- Is required to secure and protect any confidential customer and team members’ information.
- Adheres to all new and existing Company policies and procedures (i.e. Dress Code, Loss Prevention, Health & Safety and Human Resources)
Requirements
- Contagious passion for fashion and customer service
- A minimum of 1 year of experience as Sales Associate preferred
- Proven leadership and passion for coaching and developing others
- Ability to create a positive work environment where team members are motivated to learn and grow.
- Excellent communication and interpersonal skills
- Demonstrates initiative on an on-going basis.
- Embraces Company initiatives and acts as a change agent to ensure directives are met.
- Open to feedback and implements change in a timely manner.
Working Conditions and Environment
- Full-time or regular part-time status (minimum of 24 hours per week), based on business needs.
- Available to work days, nights and weekends
- Extended hours during the Christmas Season and special events (e.g. Family & Friends, Black Friday weekend)
- Participates in inventory twice per year, all training sessions and staff meetings.
- Works in a standing/walking position.
- Lifts approximately 20-30 lbs of product/boxes, when required.
- Uses ladders as required.
Laura Canada is a family-owned retailer housing two iconic women’s fashion apparel brands, Laura and Melanie Lyne. Based in Laval, Quebec, we design, produce, market and sell our fashion collections across Canada.
We proudly employ over 2,000 dedicated team members and operate more than 140 retail store locations as well as operating laura.ca and melanielyne.com.
We attribute our success to the unwavering commitment of our teams to delivering outstanding customer experiences while embodying our shared values of integrity, respect, teamwork, performance, and passion.
At Laura Canada, we believe that delivering an outstanding customer experience is driven by our commitment to an outstanding employee experience.
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