Posted 40 months ago
Customer Experience Leader
@ Indigo Books & Music
Leduc, Alberta
Overview
Indigo Books & Music is hiring a part-time Customer Experience Leader for its store inside Edmonton International Airport. The role is a member of the store leadership team, covering daily operations, customer experience, visual standards and sales plans. Work includes early-morning to evening shifts with evenings and weekends, and a Transport Canada security check is required.
Responsibilities:
- Lead the store shift and daily operations
- Drive customer experience and sales plans
- Coach and develop staff and talent
- Manage facilities, health and safety and loss prevention
- Open and close the store
Requirements summary:
- 1-2 years in customer service, merchandising or operations
- Experience leading others
- Knowledge of provincial health and safety standards
- Ability to lift up to 40 pounds
- Minimum 25 hours a week including evenings and weekends
Tools & skills
Source and dates
Employer career site / ATS feed · smartrecruiters
- Employer posting date
- 2023-07-25
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-10-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Manages people | Yes |
| Hours per week | 25 |
| Schedule | day, evening, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Sitting and standing |
| Physical demands | physical moderate · lift 40 lb · computer moderate |
| Encouraged to apply | Indigenous peoples, Racialized people, 2SLGBTQ+, People with disabilities |
| Security clearance | Other clearance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Indigo Books & Music
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Our Mission is to inspire reading and enrich the lives of booklovers.
Full company description
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. Indigo est un lieu à la fois réel et virtuel où abondent les livres, les idées et les produits « mode de vie » bien conçus et où l’on trouve les gens créatifs qui contribuent à sa réussite. Nous croyons en l’importance des vrais livres, de vivre sa vie pleinement et généreusement, de faire preuve de bonté envers les autres et envers la nature, et nous pensons que toutes les histoires, petites et grandes, nous rassemblent. Indigo est le paradis des livres de notre clientèle, il est là pour les moments de joie et de découverte et lorsqu’on souhaite communiquer avec des personnes qui partagent notre passion de la lecture, notre foi envers les idées et notre désir de créer un monde meilleur et plus beau.
- LinkedIn followers
- 200,136
- People associated on LinkedIn
- 6,733
- Reported office locations
- 620 King St W, Toronto, Ontario M5V 1M6, CA
- Business categories
- Audio
- Point of Sale
- Lifestyle
- E-Commerce
- Retail Technology
- Audiobooks
- Children
- Books
- Grocery
- Retail
- EBooks
- Digital Media
- Other recorded names
- Indigo
- Indigo Books & Music
- Specialties
- Baby
- Electronics
- and Beauty
- Profile identifies a recruitment agency
- No
- Reported total investment
- 913,801
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect…
| Field | Value |
|---|---|
| Industry | Retail |
| Company size | 1,001-5,000 employees |
| Headquarters | Toronto, Ontario |
| Organization type | Privately Held |
| Year founded | 1996 |
| Specialties | BabyElectronicsand Beauty |
| Open jobs on Jobsy | 124 |
| View page |
Company Description
Due to the location of the store, you will have to go through a security check for Transport Canada.
Location: Inside Edmonton International Airport
Availability: 4:30 AM to 20:00
Current Indigo employees should apply through the Internal Mobility page using your @indigo.ca email address.
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 150 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.
WHO WE ARE
- We love books and all things beautiful
- We are Canada’s Cultural Department Store
- Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
- We exist to add joy to our customers’ lives each and every time they interact with us and our products
- Our job is to create joyful moments for our customers
- We treat each other the way we’d treat a valued friend
- We inspire each other to do our best work
- We seek to ignite creativity and innovation every day
- We give back to the communities in which we operate
Job Description
WHAT YOU’LL DO:
The Customer Experience Leader (CEL) is a member of the Store’s Leadership Team and is responsible for leading and executing work that contributes to the Store's operations and customer experience. Talent in the role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level. The CEL ensures budget and cost centre management while contributing to the achievement of the Store’s sales plans and long-term desired outcome of profitability and growth. In this role, you’ll:
- Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing to life Indigo’s mission while incorporating both physical and online channels to meet the customer needs
- Be responsible for the opening and closing of the store, the daily store operations, customer experience, maintaining visual standards and achieving or exceeding sales plans
- Ensure the team is well informed about the products that Indigo carries, promotions and programs
- Support the planning, prioritization and execution of the work you and the team are doing
- Be responsible for the facilities, maintenance, health and safety and loss prevention of the store on the shift you are leading
- Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
- Practice and role model Feedback and Coaching - The Indigo Way
- Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo’s goal to build strong teams and attract and develop the best talent
- Contribute to the development of CER talent
- Collaborate with others and work cross functionally while celebrating and role modelling diversity of thought and inclusion
- Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
- Embrace and role model change
- Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Qualifications
WHO YOU ARE:
- 1-2 years of experience in a customer service, merchandising or operations role
- Demonstrated commitment to creating an exceptional employee and customer experience
- Experience leading others
- Performance orientated
- Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
- Ability to prioritize, plan and execute while being agile
- Knowledge of Provincial Health & Safety standards
- Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
- Minimum 25 Hours a week availability that includes evenings and weekends and could include early mornings and holidays
Additional Information
At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at 1 (888) 881-3177 (toll free) or [email protected] if you require an accommodation at any time during the recruitment process.
WELCOME HOME
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