Posted 18 days ago
Customer Experience Representative
@ Nova Cannabis Stores Limited Partnership
Calgary, Alberta
Overview
Nova Cannabis Stores Limited Partnership, operating Value Buds Sierra Springs, is hiring a part-time Customer Experience Representative. The role involves welcoming customers, recommending cannabis products, operating the POS, restocking shelves and checking IDs for compliance. Candidates need a cannabis selling certification and must meet the provincial minimum age.
Responsibilities:
- Create a welcoming experience for every customer
- Provide product recommendations and cannabis education
- Operate the POS, handle payments and issue receipts
- Restock shelves and support basic inventory tasks
- Ensure compliance with cannabis regulations, including ID verification
Requirements summary:
- Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP or CanSell)
- Minimum provincial age (18/19+)
- Customer service, retail or hospitality experience is an asset
- Strong communication skills and customer-first attitude
- Ability to stand for extended periods and lift up to 40 lbs
- Eligible to pass a Criminal Record Check
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · workday
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-11-03
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Retail |
| Travel | air: none · ground: none |
| Work setting | Store |
| Position | Mostly standing |
| Physical demands | physical moderate · lift 40 lb · computer low |
| Languages | English |
| Licences & certifications | Selling It Right, SellSafe, CRTP, CRWTP, CanSell |
| Background checks | criminal record |
| Perks mentioned | Flexible hours, Employee discount, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Nova Cannabis Stores Limited Partnership
| Field | Value |
|---|---|
| Open jobs on Jobsy | 52 |
Work Location
Value Buds Sierra SpringsAbout the Role
Retail Sales Associate – Cannabis (Customer Experience Rep)
About Value Buds
Value Buds is one of Canada’s largest cannabis retailers, with stores across B.C., Alberta, Saskatchewan, Manitoba, and Ontario. Value Buds has a simple mission: deliver compelling value to cannabis consumers. Our goal is to attract, grow, and retain a loyal customer base by offering high-quality cannabis products in convenient locations and every-day low prices.
About the Role
We’re looking for a motivated and dependable Customer Experience Representative to join our team. As a Customer Experience Representative, you’ll be the face of our brand, providing exceptional service while helping customers navigate the exciting world of cannabis. This role is ideal for someone who love building relationships, eager to learn and make a positive impact in a growing industry.
What You’ll Do
- Create a welcoming experience for every customer
- Provide product recommendations and cannabis education
- Operate the POS, handle payments, and issue receipts
- Restock shelves and support basic inventory tasks
- Ensure compliance with cannabis regulations, including ID verification
About You
- Customer service, retail, or hospitality experience is an asset
- Strong communication skills and a customer-first attitude
- Cannabis selling certification (Selling It Right, SellSafe, CRTP, CRWTP, or CanSell)
- Minimum age requirement based on province (18/19+)
- Ability to stand for extended periods and lift up to 40 lbs
- Eligible to pass a Criminal Record Check
Why You’ll Love Working With Us
- Career growth and internal promotion opportunities
- In-depth product training and ongoing learning
- Supportive, team-oriented environment
- Employee product discounts across our retail banners
- Competitive wages and flexible scheduling options
- Employee & Family Assistance Program (EFAP) available to all employees, offering confidential 24/7 mental health, wellness, financial, and family support
Additional benefits available to full-time employees, including health, dental, prescription drug coverage, and paid vacation.
Our Commitment to Diversity, Equity and Inclusion
At Value Buds, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels valued and empowered to contribute. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, age, disability, veteran status, or any other protected characteristic.
Ready to Apply?
If you’re excited about cannabis and great customer service, apply today to join our team.
About SNDL
SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private-sector retailer, our portfolio includes well-known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Cost Cannabis.
We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low-cost manufacturing, and award-winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate.
Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences.
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