Posted just now
Customer Experience Specialist
@ GURUS Solutions
Requirements summary:
- As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer…
- As a Customer Experience Specialist, you will own a portfolio of client relationships.
- Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.
- Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
- Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
- Experience working with or within Professional Services teams.
Tools & skills
Source and dates
Employer career site / ATS feed · greenhouse
- Employer posting date
- 2026-11-12
- First seen by our source
- 2026-11-12
- Source record updated
- 2026-11-12
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
GURUS Solutions
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Partenaire Oracle NetSuite ERP & Boomi - mise en œuvre, intégrations, et plus / Implementations, Integrations, and more
Full company description
Fondée en 2005, GURUS Solutions est l'un des principaux fournisseurs de services NetSuite et Boomi en Amérique du Nord. En tant que l'une des plus grandes solutions ERP, Middleware et PSA en Amérique du Nord, nous hébergeons plus de 80 consultants et tirons parti de près de 20 ans d'expérience avec un portefeuille massif qui comprend une variété de clients dans de multiples secteurs d'activité. La valeur de notre travail se reflète dans notre équipe primée. L'équipe dynamique de professionnels commerciaux et techniques de GURUS Solutions établit la norme des meilleures pratiques en matière de mise en œuvre, d'intégration et d'optimisation des produits NetSuite Cloud. Nous travaillons avec les entreprises pour amener leurs processus d'entreprise dans le nuage, ce qui se traduit par une productivité et une efficacité inégalées. _____ Founded in 2005, GURUS Solutions is a leading North American NetSuite and Boomi services provider. As one of the largest ERP, Middleware, and PSA solutions across North America, we house over 80 consultants and leverage almost 20 years of experience with a massive portfolio that include a variety of clients across multiple industries. The value of our work is reflected in our award-winning team. GURUS Solutions' dynamic team of business and technical professionals set the standard for best practices in the implementation, integration and optimization of NetSuite Cloud products. We work with businesses to bring their corporate process to the cloud resulting in unmatched productivity and efficiency.
- LinkedIn followers
- 7,991
- People associated on LinkedIn
- 123
- Reported office locations
- 9880 Clark Street, Suite101, Montreal, Quebec H3L 2R3, CA
- 66 Hanover Street, Suite 303, Manchester, NH 03101, US
- Business categories
- Information Technology
- Enterprise Resource Planning (ERP)
- Consulting
- Software
- Professional Services
- SaaS
- Cloud Computing
- Other recorded names
- GURUS Solutions
- Solutions GURUS (GURUS Solutions)
- Specialties
- Le plus grand fournisseur de solutions NetSuite
- Solutions et services Cloud au niveau de l'entreprise
- Partenaire NetSuite 5-étoiles
- Mise en œuvre d'un ERP infonuagique
- Services NetSuite
- Systèmes financiers
- Planification des ressources de l'entreprise
- Logiciel
- Système de comptabilité
- Système de rapport
- Outils de collaboration
- Experts NetSuite
- GRC
- Intergiciel
- Commerce électronique
- Oracle
- Boomi
- NetSuite
- Largest NetSuite Solution Provider
- Enterprise Level Cloud Solutions and Services
- 5-Star NetSuite Partner
- Cloud ERP Implementation
- NetSuite Services
- Cloud Products
- ERP
- Financial Systems
- Enterprise Resource Planning
- Software
- Accounting System
- Reporting System
- Collaboration Tools
- NetSuite Experts
- CRM
- Middleware
- and eCommerce
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Fondée en 2005, GURUS Solutions est l'un des principaux fournisseurs de services NetSuite et Boomi en Amérique du Nord. En tant que l'une des plus grandes solutions ERP, Middleware et PSA en Amérique du Nord, nous hébergeons plus de 80 consultants et tirons parti de près de 20 ans d'expérience avec un portefeuille massif qui comprend une variété de clients dans de multiples secteurs d'activité. La valeur de notre…
| Field | Value |
|---|---|
| Industry | IT Services and IT Consulting |
| Company size | 51-200 employees |
| Headquarters | Montreal, Quebec |
| Organization type | Privately Held |
| Year founded | 2005 |
| Specialties | Le plus grand fournisseur de solutions NetSuiteSolutions et services Cloud au niveau de l'entreprisePartenaire NetSuite 5-étoilesMise en œuvre d'un ERP infonuagiqueServices NetSuiteSystèmes financiersPlanification des ressources de l'entrepriseLogicielSystème de comptabilitéSystème de rapport |
| Open jobs on Jobsy | 9 |
| View page |
Are you passionate about creating value-driven customer relationships and shaping strategic partnerships that drive business outcomes? GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with NetSuite and our ecosystem of solutions.
This is a strategic, sales-focused, and consultative role. As a CES, your ability to understand client needs, drive upsell opportunities, and build executive-level relationships will directly influence growth, retention, and long-term customer value.
Your Mission
As a Customer Experience Specialist, you will own a portfolio of client relationships. Your mandate is to proactively guide customers through all business stages, drive solution adoption, surface new revenue opportunities, and build the kind of trust that transforms you into an essential partner, not just a vendor.
What You’ll Be Doing
- Own and Grow Accounts: Serve as the primary point of contact for assigned clients, fostering long-term, growth-oriented relationships.
- Drive Strategic Expansion: Identify opportunities to position additional NetSuite modules, GURUS-built solutions, or services to support your clients’ evolving needs.
- Build Trust and Influence: Develop strong relationships with key stakeholders, from end users to executive sponsors, by understanding their business goals and demonstrating value at every touchpoint.
- Lead Business Reviews: Plan and facilitate structured Business Reviews to assess account health, review KPIs, and map out future opportunities for optimization and expansion.
- Collaborate Cross-Functionally: Work closely with our Professional Services team and NetSuite’s channel to ensure seamless delivery, clear communication, and proactive account planning.
- Stay Ahead of Risk: Proactively identify issues or challenges, escalate when necessary, and take ownership in solving problems to maintain satisfaction and momentum.
- Track & Optimize: Maintain CRM records, participate in team strategy sessions, and contribute to continuous improvement across the Customer Experience function.
Who You Are
- Bilingual (French & English) - essential for working with our client base.
- 2–4 years in Account Management, Customer Success, Sales, or other client-facing roles where driving growth and retention was part of your performance.
- Proven ability to identify commercial opportunities and close them by building consensus and delivering value.
- Bachelor’s degree in Business, Psychology, Communications, or a related field focused on understanding people and influencing outcomes.
- Strong communicator and presenter
- You can confidently engage stakeholders at all levels, from technical users to the C-suite.
- Entrepreneurial and agile
- You don’t wait to be told what to do; you spot opportunities and go after them.
- Organized, accountable, and able to manage multiple priorities while maintaining focus on client success.
Bonus Points For
- Familiarity with ERP or SaaS solutions (NetSuite is a major asset).
- Experience working with or within Professional Services teams.
- A consultative selling approach and knowledge of value-based selling techniques.
Why Join GURUS?
At GURUS, we help companies transform how they operate by implementing NetSuite and building long-term partnerships rooted in business impact. As a Customer Experience Specialist, you’ll be at the center of that transformation,empowered to drive client success, shape strategy, and influence growth. If you’re relationship-driven, commercially minded, and ready to lead from the front, this is your opportunity.
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