First seen by our source: 27 days ago
Customer Fulfillment Supervisor*
@ Cascades
Concord, Ontario
Overview
Cascades is hiring a Customer Fulfillment Supervisor in Vaughan to lead a customer-centric team, manage customer satisfaction KPIs, and resolve order issues. The role is hybrid with an annual salary between $80,000 and $110,000, plus profit sharing and benefits.
Pay:
$80,000–$110,000 a year
Responsibilities:
- Développer et mettre en œuvre une stratégie d'exécution des commandes clients
- Diriger une équipe performante axée sur la satisfaction client
- Assurer le suivi des comptes stratégiques et des KPI de satisfaction
- Résoudre rapidement les problèmes liés aux commandes
- Promouvoir l'amélioration continue
Requirements summary:
- Expérience probante en exécution de commandes clients
- Maîtrise de SAP et de la suite Microsoft Office
- Solides compétences en leadership et en encadrement
- Bilingue, anglais requis et français un atout
- Diplôme collégial ou baccalauréat en vente ou chaîne d'approvisionnement, un atout
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- Not provided
- First seen by our source
- 2026-10-11
- Source record updated
- 2026-10-15
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Business operations |
| Manages people | Yes |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
| Fields of study | Sales, Supply Chain |
| Perks mentioned | Retirement plan, Performance bonus, Stock or equity, Wellness, Home office allowance |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cascades
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Experts who care about maximizing your potential and minimizing your footprint.
Full company description
Founded in 1964, Cascades offers sustainable, innovative and value-added solutions for packaging, hygiene and recovery needs. We employ 9,500 women and men, who work in almost 65 production units in North America. With our management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that customers have come to rely on, while contributing to the well-being of people, communities and the entire planet.
- LinkedIn followers
- 85,371
- People associated on LinkedIn
- 5,029
- Reported office locations
- 404, boul. Marie-Victorin, Kingsey Falls, Québec J0A 1B0, CA
- 772, rue Sherbrooke Ouest,, bureau 100, Montréal, Québec H3A 1G1, CA
- 340 University Ave, Belleville, Ontario K8N 5T6, CA
- 520, rue Commerciale Nord, Témiscouata-sur-le-Lac, Québec G0L 1E0, CA
- 416 58 Ave SE, Calgary, Alberta T2H 0P4, CA
- 600 Rue Janelle, Drummondville, Quebec J2C 5Z3, CA
- 670 Southgate Dr, Guelph, Ontario N1H 6N9, CA
- 398 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 7447 Bramalea Rd, Mississauga, Ontario L5S 1C4, CA
- 2755 Rue Viau, Montreal, Quebec H1V 3J4, CA
- 70 Wingold Ave, North York, Ontario M6B 1P5, CA
- 274 Humberline Dr, Etobicoke, Ontario M9W 5S2, CA
- 3300 Viking Way, Richmond, British Columbia V6V 1N6, CA
- 5600 Finch Ave E, Scarborough, Ontario M1B 1T1, CA
- 400 Rue Forbes, Vaudreuil-Dorion, Quebec J7V 6N8, CA
- 300 Marmora St, Trenton, Ontario K8V 5R8, CA
- 680 Wall St, Winnipeg, Manitoba R3G 2T8, CA
- 304 James St S, St Marys, Ontario N4X 1B7, CA
- 400 Boulevard de la Bonaventure, Victoriaville, Quebec G6T 1V8, CA
- 5910 Finch Ave E, Scarborough, Ontario M1B 5P8, CA
- 655 Creditstone Rd, Vaughan, Ontario L4K 5P9, CA
- 4444 Walden Ave, Lancaster, New York 14086, US
- 1, Edmond Road, Newtowm, Connecticut CT 06470, US
- 4001 Packard Rd, Niagara Falls, New York 14303, US
- 4400 Royal Ave, Niagara Falls, New York 14303, US
- 1 Turner Pl, Piscataway, New Jersey 08854, US
- 801 Corporation Park, Schenectady, New York 12302, US
- 601 Rue Melchers, Berthierville, Quebec J0K 1A0, CA
- 541 Rue Melchers, Berthierville, Quebec J0K 1A0, CA
- 500 Rue Lauzon, Drummondville, Quebec J2B 2Z3, CA
- 495 Rue Haggerty, Drummondville, Quebec J2C 3G5, CA
- 457 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 406 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 408 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 455 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 7280 W Credit Ave, Mississauga, Ontario L5N 5N1, CA
- 1850 Avenue de l'union, Saint-Césaire, Quebec J0L 1T0, CA
- 2300 Raddant Rd, Aurora, Illinois 60502, US
- 170 Cleage Dr, Birmingham, Alabama 35217, US
- 236 Stevens St SW, Grand Rapids, Michigan 49507, US
- 3126 E 500 S, Brook, Indiana 47922, US
- 1350, Industrial Park Road, Clarion, Iowa 50525, US
- 112 Cascades Way, Rockingham, North Carolina 28379, US
- 4320 95th St SW, Lakewood, Washington 98499, US
- 9617 47th Ave SW, Lakewood, Washington 98499, US
- 7501 S Spoede Ln, Truesdale, Missouri 63380, US
- 223 Morgan Ln, York, Pennsylvania 17406, US
- 75 Boulevard Marie-Victorin, Candiac, Quebec J5R 1C2, CA
- 901 Boulevard Industriel, Granby, Quebec J2J 1A6, CA
- 467 Boulevard Marie-Victorin, Kingsey Falls, Quebec J0A 1B0, CA
- 115, rue Princesse, Lachute, Québec J8H 4M3, CA
- 285, Midfield Rd, Barnwell, Caroline du Sud 29812, US
- 1535 Thomas St, Memphis, Tennessee 38107, US
- 1300 Kaster Rd, St Helens, Oregon 97051, US
- 250 Kleer Vu Dr, Brownsville, Tennessee 38012, US
- 4826 Hunt St, Pryor, Oklahoma 74361, US
- 19320 Airbase Rd, Wagram, North Carolina 28396, US
- 1200 Forest St, Eau Claire, Wisconsin 54703, US
- 805 Midway Rd, Rockingham, North Carolina 28379, US
- 510 S Main St, Mechanicville, New York 12118, US
- 52960 W Lane Rd, Scappoose, Oregon 97056, US
- 434 Henry St, Brantford, Ontario N3S 7W3, CA
- 144 Cambro Rd, Kelowna, British Columbia V1X 7T3, CA
- 8545 Willow Cale Rd, Prince George, British Columbia V2N 6Z9, CA
- 66 Shorncliffe Rd, Etobicoke, Ontario M8Z 5K1, CA
- 10351 46 St SE, Calgary, Alberta T2C 2X9, CA
- 63 Boulevard Saint-Joseph, Lachine, Quebec H8S 2K9, CA
- 4212 Breen Rd, Putnam, Ontario N0L 2B0, CA
- 8325 Main St, Vancouver, British Columbia V5X 3M3, CA
- 2015 87 St NW, Edmonton, Alberta T6P 1L5, CA
- 800 Maughan Rd, Nanaimo, British Columbia V9X 1J2, CA
- 45 Thornmount Dr, Scarborough, Ontario M1B 5P5, CA
- 2800, Bridge Street, Victoria, Colombie-Britannique V8T 4T3, CA
- 66 Shorncliffe Rd, Etobicoke, Ontario M8Z 5K1, CA
- 2811 Sheffield Rd, Ottawa, Ontario K1B 3V8, CA
- 12345 104 Ave, Surrey, British Columbia V3V 3H2, CA
- 100 Omand's Creek Blvd, Winnipeg, Manitoba R2R 1V7, CA
- 3241 Walden Ave, Depew, New York 14043, US
- 1845 Emerson St, Rochester, New York 14606, US
- 1061 Rue Parent, Saint-Bruno, Quebec J3V 6R7, CA
- 77 Boulevard Marie-Victorin, Candiac, Quebec J5R 1C2, CA
- Other recorded names
- Cascades
- Specialties
- Récupération
- papier tissu
- emballages industriels
- emballages produits de consommation
- boîtes de carton
- papiers hygiéniques
- papiers essuie-tout
- Recovery
- Tissue Papers
- Cardboard Boxes
- Industrial Packaging
- Bathroom Tissue
- Paper Towels
- and Packaging Consumer Products
- Profile identifies a recruitment agency
- No
Founded in 1964, Cascades offers sustainable, innovative and value-added solutions for packaging, hygiene and recovery needs. We employ 9,500 women and men, who work in almost 65 production units in North America. With our management philosophy, half a century of experience in recycling, and continuous efforts in research and development as driving forces, Cascades continues to deliver the innovative products that…
| Field | Value |
|---|---|
| Industry | Packaging and Containers Manufacturing |
| Company size | 5,001-10,000 employees |
| Headquarters | Kingsey Falls, Québec |
| Organization type | Public Company |
| Year founded | 1964 |
| Specialties | Récupérationpapier tissuemballages industrielsemballages produits de consommationboîtes de cartonpapiers hygiéniquespapiers essuie-toutRecoveryTissue PapersCardboard Boxes |
| Open jobs on Jobsy | 232 |
| View page |
Welcome to Cascades!
Bring your expertise to a people-first, dynamic environment where your ideas come to life and excellence shapes everything we do.
Join AIDA NEJADI's team as a Customer Fulfillment Supervisor* in Vaughan and help build a more sustainable future.
What’s in it for you
Taking care of our people is in our nature - so you’ll enjoy:
- Annual salary between $80,000 and $110,000
- Profit sharing and an employee share purchase plan
- A hybrid work model
- A full range of benefits: group insurance, telemedicine, and an employer-supported retirement plan
- An annual allowance to spend on goods and services of your choice
- A yearly wellness program and employee assistance program
- A collaborative, respectful, and people-centered workplace
Your Role
As Customer Fulfillment Supervisor*, you’ll take on real challenges that bring out your full potential.
Your scope includes:
- Develop and implement a customer fulfillment strategy aligned with current business processes, policies, and order processing deadlines
- Lead efforts to achieve customer satisfaction goals by building and managing a high-performing, customer-centric team; ensure effective management and achievement of customer satisfaction KPIs
- Monitor strategic accounts and foster strong, lasting customer relationships
- Proactively identify and resolve issues related to customer orders, responding effectively to critical situations
- Ensure team compliance with business rules and mastery of tools and techniques necessary for delivering exceptional customer fulfillment
- Promote a culture of continuous improvement to enhance fulfillment quality and profitability
- Act promptly to prevent potential crises, escalating issues when appropriate
What you bring
You're a natural fit for Customer Fulfillment Supervisor* if you have:
- Proven experience in customer fulfillment, with strong process adoption and execution
- Proficient in SAP and Microsoft Office Suite (Outlook, Teams, Word, Excel)
- Accountable, customer-focused, and recognized as a change ambassador with a positive, proactive mindset
- Strong leadership, coaching ability, and team collaboration in fast-paced environments
- Excellent problem-solving, prioritization, and decision-making skills
- College diploma or Bachelor’s degree in Sales, Supply Chain, or related field (asset)
- Bilingual (English required; French an asset) with strong communication skills
If you bring the same care to who you are as to what you do, we’d love to meet you!
Apply now and join our team as Customer Fulfillment Supervisor* in Vaughan.
Cascades values diversity and inclusion and considers all applications equitably. This posting is for an active vacancy within our organization.
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