Posted 2 hours ago
Customer Operations & Process Excellence Specialist- Hybrid
@ Lineage Logistics
Calgary, Alberta
Responsibilities:
- Plan, assign and direct the work of a customer care team
- Ensure the team is providing timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
Requirements summary:
- MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
- Ability to work a flexible work schedule and shift, including weekends if needed
Source and dates
Employer career site / ATS feed · phenom
- Employer posting date
- 2026-11-13
- First seen by our source
- 2026-11-13
- Source record updated
- 2026-11-13
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Lineage Logistics
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the world’s largest food and beverage companies to increase distribution efficiency, advance sustainability, minimize supply chain waste, and, most importantly, help feed the world. In recognition of the company’s leading innovations and sustainability initiatives, Lineage has been named a CNBC Disruptor 50 Company for three consecutive years, twice named a US Best Managed Company, named the No. 1 Data Science company, and 23rd overall, on Fast Company’s list of The World’s Most Innovative Companies, and was included on Fortune’s Change the World list. Nasdaq: LINE
- LinkedIn followers
- 156,948
- People associated on LinkedIn
- 10,859
- Reported office locations
- 46500 Humboldt Dr., Novi, MI 48377, US
- Hareshill Road, Heywood, England OL10 2TP, GB
- 1 Park Plaza #550, Irvine, CA 92614, US
- 801 Montgomery St, San Francisco, California 94133, US
- Herengracht 483, Amsterdam, North Holland 1017 BT, NL
- Business categories
- Warehousing
- Food Delivery
- Logistics
- Supply Chain Management
- Food Processing
- Other recorded names
- LINEAGE LOGISTICS HOLDINGS, LLC
- Lineage Logistics
- Lineage
- Specialties
- Cold Storage
- Public Warehousing
- Logistics Consulting
- Temperature Controlled Logistics
- Food Processing
- Transportation
- Logistics Consulting
- High Pressure Processing
- Food
- Supply Chain
- 3PL
- Industrial Real Estate
- Build to Suit
- Redistribution
- Warehouse Automation
- and Food Logistics
- Profile identifies a recruitment agency
- No
- Reported total investment
- 10,710,304,443
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Lineage is one of the world’s leading temperature-controlled industrial REITs and integrated solutions providers with a global network of over 480 strategically located facilities, totaling nearly 2.9 billion cubic feet of capacity across countries in North America, Europe, and Asia-Pacific. Coupling industry-leading expertise in end-to-end logistical solutions and innovative technology, Lineage partners with the…
| Field | Value |
|---|---|
| Industry | Transportation, Logistics, Supply Chain and Storage |
| Company size | 10,001+ employees |
| Headquarters | Novi, MI |
| Organization type | Privately Held |
| Specialties | Cold StoragePublic WarehousingLogistics ConsultingTemperature Controlled LogisticsFood ProcessingTransportationLogistics ConsultingHigh Pressure ProcessingFoodSupply Chain |
| Open jobs on Jobsy | 33 |
| View page |
Monday-Friday 8am-4am (flexible earlier or later).
Hybrid (in office Tuesday through Thursday) (At home Monday & Friday)
Lead and train team who perform customer service duties such as processing customer orders, verifying inventory and product availability, and handling customer inquiries in a timely manner for both internal and external customers.KEY DUTIES AND RESPONSIBILITIES
- Plan, assign and direct the work of a customer care team
- Ensure the team is providing timely customer follow-up on all issues or concerns
- Act as liaison between operations and customers by managing account and account needs
- Communicate concerns and route reports to appropriate team members
- Partner with Operations to prepare daily, weekly, and monthly reports of customer activities
- Provide ongoing training to team members as needed
ADDITIONAL DUTIES AND RESPONSIBILITIES
MINIMUM REQUIREMENTS (KNOWLEDGE, SKILLS, ABILITIES)
- 2 years customer service experience in a warehouse and/or logistics environment
- Excellent verbal and written communication skills with the ability to interact with internal and external customers
- Excellent organizational skills, including the ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- Basic math skills
- Demonstrated phone and email skills
- Must be able to lift a minimum of 20 lbs.; weight may be more dependent upon facility
- Ability to work a flexible work schedule and shift, including weekends if needed
Why Lineage?
This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.
Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all local laws that prohibit workplace discrimination and unlawful harassment and retaliation. Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.
Benefits
Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, RRSP matching and paid time off.
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