Posted last month
Customer Relations Coordinator - 100% French Bilingual
@ Savaria Corporation
Laval, Quebec
Overview
Savaria Corporation is hiring a Customer Relations Coordinator at its Laval office to be the first point of contact for client inquiries and to distribute and track sales leads to store managers and sales representatives. The role is fully in-office and requires strong bilingual French and English communication, with at least two years of customer service, sales coordination or lead management experience.
Responsibilities:
- Servir de premier point de contact pour les demandes clients
- Répondre aux questions sur les produits, prix et disponibilités
- Distribuer et suivre les pistes de vente
- Tenir à jour les données clients dans le CRM
- Produire des rapports sur les volumes et conversions
Requirements summary:
- 2 ans et plus d'expérience en service à la clientèle ou gestion de pistes
- Français et anglais écrits et parlés, français de préférence
- Expérience avec les systèmes CRM
- Grand sens de l'organisation et de la minutie
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-10-05
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 2+ years |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | French, English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Savaria Corporation
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We empower people with mobility for life
Full company description
Savaria (TSX:SIS) is a global leader in accessibility. We design and build home elevators, commercial and home accessibility lifts, and stairlifts. Our patient care segment offers medical beds, therapeutic surfaces, ceiling track lifts and patient slings for institutional settings and homecare. Savaria employs over 2400 people around the world with 15 manufacturing/distribution facilities to reach markets in North America, Europe, Australia and Asia.
- LinkedIn followers
- 20,678
- People associated on LinkedIn
- 580
- Reported office locations
- 2 Walker Drive, Brampton, ON L6T 5E1, CA
- 4350 Autoroute Chomedey, Laval, Québec H7R 6E9, CA
- Hongqi Village, Huihuan Street Branch Office,, Huicheng Zone, Huizhou City, Guangdong Province 516000, CN
- 79 Crockford Street, Northgate, Queensland 4013, AU
- 1686 Dandenong Road slip Ln, Oakleigh East, Victoria 3166, AU
- Business categories
- Health Care
- Medical Device
- Manufacturing
- Other recorded names
- Savaria Corporation
- Savaria
- Specialties
- wheelchair lifts
- home elevators
- stairlifts
- specialized commercial elevators
- patient lifts
- LU/LA elevators
- vertical platform lifts
- inclined platform lifts
- mobility lifts
- accessibility lifts
- straight stairlifts
- curved stairlifts
- material lifts
- patient lifts
- medical beds
- therapeutic surfaces
- 3
- dumbwaiters
- and through-floor lifts
- Profile identifies a recruitment agency
- No
- Reported total investment
- 402,825,666
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Savaria (TSX:SIS) is a global leader in accessibility. We design and build home elevators, commercial and home accessibility lifts, and stairlifts. Our patient care segment offers medical beds, therapeutic surfaces, ceiling track lifts and patient slings for institutional settings and homecare. Savaria employs over 2400 people around the world with 15 manufacturing/distribution facilities to reach markets in North…
| Field | Value |
|---|---|
| Industry | Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Brampton, ON |
| Organization type | Public Company |
| Year founded | 1979 |
| Specialties | wheelchair liftshome elevatorsstairliftsspecialized commercial elevatorspatient liftsLU/LA elevatorsvertical platform liftsinclined platform liftsmobility liftsaccessibility lifts |
| Open jobs on Jobsy | 35 |
| View page |
Position Summary
The Customer Relations Coordinator is responsible for managing client inquiries, overseeing store lead coordination, and ensuring timely follow-up and conversion opportunities. This role acts as the primary point of contact for incoming customer requests while directing and monitoring lead distribution to the store management team to support sales growth and customer satisfaction.
This is a 100% in-office role in our Laval office.
Key Responsibilities
- Serve as the first point of contact for all client inquiries (phone, email, walk-in).
- Respond promptly and professionally to customer questions regarding products, services, pricing, and availability.
- Coordinate and distribute incoming sales leads to appropriate store managers or sales representatives.
- Track and monitor lead follow-ups to ensure timely response and conversion.
- Maintain accurate customer and lead data in CRM systems.
- Follow up with customers to ensure satisfaction and resolve concerns.
- Collaborate with store leadership to optimize lead management processes.
- Generate reports on inquiry volume, lead performance, and conversion rates.
- Identify opportunities to improve customer experience and response time.
Qualifications
- 2+ years experience in customer service, sales coordination, or lead management.
- Strong communication skills verbal and written English and French are must. 100% French is preferred.
- Experience with CRM systems and lead tracking tools.
- Highly organized with strong attention to detail.
- Ability to multitask in a fast-paced retail or sales environment.
- Professional and customer-focused attitude.
Key Competencies
- Customer Relationship Management
- Lead Coordination & Tracking
- Communication & Interpersonal Skills
- Problem-Solving
- Time Management
- Team Collaboration
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