Posted yesterday
Customer Service Agent - Hybrid
@ TigerTel
Dartmouth, Nova Scotia
Overview
TigerTel is hiring a full-time Customer Service Agent in Dartmouth, NS, on a hybrid schedule of 2 remote and 2 on-site days after training. The role answers inbound calls and dispatches messages for medical, commercial and emergency clients on 24/7/365 coverage. Pay is $18.50 per hour on a 4-day workweek with set shifts, one weekend day per week and holiday shifts.
Pay:
Up to $18.50 an hour
Responsibilities:
- Answer inbound calls for medical, commercial and emergency clients
- Record and prioritize detailed messages and dispatch information
- Support sensitive callers with empathy and privacy
- Navigate multiple communication tools and client databases
Requirements summary:
- Exceptional verbal and written English with a warm, empathetic tone
- Sharp listening and high typing accuracy
- Comfort learning new software quickly
- Strong record of reliability and punctuality
- Secure, quiet home office with high-speed internet
Tools & skills
Source and dates
Source type not verified · applicantpro
- Employer posting date
- 2026-11-08
- First seen by our source
- 2026-11-09
- Source record updated
- 2026-11-09
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 |
| Schedule | day, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Generous paid time off, Retirement plan, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
TigerTel
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Connect with confidence
Full company description
Connect with Confidence. Connect with TigerTel. TigerTel provides award-winning, outsourced call centre and phone answering services all across Canada for businesses like yours.
- LinkedIn followers
- 858
- People associated on LinkedIn
- 82
- Reported office locations
- TigerTel - Halifax, 33 Alderney Drive, Suite 240, Dartmouth, NS B2Y 2N4, CA
- Business categories
- Call Center
- Outsourcing
- Telecommunications
- Other recorded names
- TigerTel
- Specialties
- Inbound and Outbound Call Centre Services and Traditional Answering and Message Centre Services
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Connect with Confidence. Connect with TigerTel. TigerTel provides award-winning, outsourced call centre and phone answering services all across Canada for businesses like yours.
| Field | Value |
|---|---|
| Industry | Telecommunications |
| Company size | 51-200 employees |
| Headquarters | Dartmouth, NS |
| Organization type | Privately Held |
| Year founded | 2001 |
| Specialties | Inbound and Outbound Call Centre Services and Traditional Answering and Message Centre Services |
| Open jobs on Jobsy | 6 |
| View page |
Customer Service Agent
Location: Hybrid – Dartmouth, NS (2 Days Remote/2 Days In-Office)
Job Type: Full-Time
Compensation: $18.50/hour
At TigerTel, we are more than just a call center! We are the vital bridge between our clients and the communities they serve. Operating as a fast-paced, 24/7/365 communications hub, we provide high-touch, essential answering and dispatch services for a wide range of commercial and medical clients across North America.
We are currently looking for dedicated, detail-oriented Customer Service Agents to join our growing team in Dartmouth, NS. If you are an enthusiastic communicator seeking a career with long-term stability, continuous professional growth, and a support team culture, TigerTel is the place for you!
Work-Life Balance Built into Your Schedule
We recognize that standard 5-day workweeks can lead to burnout. That is why TigerTel offers a 4-day workweek, giving you an extra day off every week to rest, handle personal commitments, and recharge!
- Hybrid Model: Following the successful completion of your training, you will enjoy a flexible work schedule featuring 2 days working remotely from your home office and 2 days working on-site at our Dartmouth location.
- Predictable Hours. We offer set, consistent shift schedules so you can easily plan your personal life ahead of time.
- Operational Needs: Because we provide uninterrupted 24/7/365 coverage for critical clients, candidates must be available to work one weekend day per week and cover scheduled holiday shifts.
What You'll Do (No Sales, Just Service!)
As a Customer Service Agent, you are the voiced of our clients and the heartbeat of our organization. You will not have to worry about cold calling, upselling, or sales targets – our sole focus is delivering compassionate, top-tier support.
- Inbound Call Handling: Answer incoming phone calls promptly and professionally on behalf of medical offices, commercial businesses, and emergency services.
- Message and Dispatch Management: Accurately record detailed messages, prioritize urgent requests, and dispatch critical information to client on-call staff following exact procedures.
- Client and caller Support: Serve as an empathetic listener for callers in sensitive situations, managing every interaction with professionalism, privacy, and precision.
- System Navigation: Navigate multiple communication tools, client databases, and specialized call-handling software efficiently during calls.
What We Offer
- Competitive Pay: $18.50 per hour
- 4-Day Work Week: Work full-time hours across 4 days and enjoy 3 days off.
- Comprehensive Benefits: Comprehensive health, dental, and vision coverage after your probation period.
- Paid Time Off: Generous Paid vacation and wellness days.
- Positive Work Culture: A friendly, no-pressure environment dedicated to collaborative teamwork and employee appreciation.
What Success Requires
We are looking for individuals who take pride in helping others and thrive in a structured, detailed environment.
- Communication and Empathy: Exceptional verbal and written English skills with a warm, empathetic tone.
- Attention to Detail: Sharp listening skills, high accuracy when typing, and recording complex details (medical terms, contact numbers, dispatch instructions).
- Technical Aptitude: Comfort learning new software programs quickly and navigating multiple screens simultaneously.
- Reliability and Punctuality: A strong trach record of dependability, as our clients and their callers count on us around the clock.
- Dedicated Home Office: A secure, quiet, private, and distraction-free home workspace equipped with reliable high-speed internet for your remote workdays.
Ready to launch your career with TigerTel? Apply today with your resume!
- Submit Your Resume: Apply directly through this posting with an updated resume.
- Resume Review: Our talent team reviews all incoming applications in the order they are received to ensure a fair and thorough process for every candidate.
- Next Steps via Email: If your background and qualifications match what we're looking for, our recruiting team will reach out via email with next steps.
Equal Opportunity Employer
TigerTel is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive accessible environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable laws.
RRSP with (company matching), Dental Insurance, Health Insurance, Vision Insurance, Paid Time OffJournal
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