Posted 3 months ago
Customer Service Agent - Retail
@ Quincaillerie Richelieu Ltee
Dartmouth, Nova Scotia
Overview
Quincaillerie Richelieu Ltee (Richelieu Hardware) is hiring a Customer Service Agent for its Trans-World Distributing branch in Dartmouth, NS. The role serves walk-in contractors and retail customers at the sales counter, covering product selection, sales transactions, counter staffing and order picking. The posting lists benefits such as shareholder opportunities and continuing education, and states that compensation is competitive and based on the market.
Responsibilities:
- Serve walk-in contractors and retail customers at the counter
- Ensure counter is staffed from open to close
- Ensure accuracy of sales transactions
- Keep counter and showroom clean, organized and stocked
- Assist with sales order picking and warehouse duties
Requirements summary:
- High school diploma or equivalent
- Experience in industrial or retail sales
- Proficient with computers
- Knowledge of industrial fasteners and hardware preferred
Tools & skills
Source and dates
Employer career site / ATS feed · adp
- Employer posting date
- 2026-08-18
- First seen by our source
- 2026-10-08
- Source record updated
- 2026-11-07
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Travel | air: none · ground: none |
| Work setting | Store, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Flexible hours, Stock or equity |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Quincaillerie Richelieu Ltee
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Richelieu is Canada's leading distributor, importer, and manufacturer of specialty hardware and complementary products - and also ranks among the top players in its specialty in North America. We are the leading driver of worldwide innovations in functional and decorative hardware. We provide manufacturers and retailers with a UNIQUE mix of more than 130,000 different items in a host of categories: decorative hardware · kitchen accessories · lighting systems · functional and decorative mouldings · functional hardware · ergonomic workstations · finishing and decorating products · high-pressure laminates · veneer sheets and edgebanding products · screws and fasteners... We take pride in serving more than 110,000 customers across North America, in two major markets: * Manufacturers o Kitchen and bathroom cabinet manufacturers o Home and office furniture manufacturers o Residential and commercial woodworking industry, etc. * Retailers o Purchasing groups o Small and medium-sized hardware stores o Renovation superstores 113 distribution centers in North America. Some 3,000 people work throughout the network, more than half are specialized in sales and marketing, so as to provide our extensive base of loyal customers with first-class service. Richelieu Hardware Ltd. is a public company listed on the Toronto Stock Exchange (TSX) under the ticker symbol RCH.
- LinkedIn followers
- 25,909
- People associated on LinkedIn
- 1,351
- Reported office locations
- 7900 Henri-Bourassa W., Montreal, Qc h4s 1v4, CA
- Profile identifies a recruitment agency
- No
Richelieu is Canada's leading distributor, importer, and manufacturer of specialty hardware and complementary products - and also ranks among the top players in its specialty in North America. We are the leading driver of worldwide innovations in functional and decorative hardware. We provide manufacturers and retailers with a UNIQUE mix of more than 130,000 different items in a host of categories: decorative…
| Field | Value |
|---|---|
| Industry | Building Materials |
| Company size | 1,001-5,000 employees |
| Headquarters | Montreal, Qc |
| Organization type | Public Company |
| Year founded | 1968 |
| Open jobs on Jobsy | 12 |
| View page |
Who we are?
Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.
Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.
Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.
How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!
Richelieu Hardware is looking for a Customer Service Agent - Retail for the Trans-World Distributing (Div. of Richelieu Hardware Canada), Dartmouth, NS
More specifically, the main responsibilities of the position are to:
- Service and sell products to walk-in contractors and retail customers
- Priority is to be at the counter to serve the needs of the customer and to ensure the counter is adequately staffed from open until close.
- Develop and maintain positive relationships with customers and ensure that their needs are met, and their concerns are addressed.
- Ensure accuracy of sales transactions
- Assist customers with product selection
- Ensure that the sales counter area and showroom are clean, organized, and stocked with products.
- Participate in product training sessions.
- Maintain a safe and healthy work environment for all employees and customers.
- Assist other counter staff during scheduled breaks and lunch periods.
- Assist with sales order picking.
Requirements :
- High school diploma or equivalent.
- Experience in industrial/retail sales.
- Proficient in computers (Will train on Transworld specific systems)
- Knowledge of industrial fasteners and hardware preferred.
The ideal candidate is a person who…
- Ensure counter staff has your support, this means being always visible for customer service.
- At month end all running slips are to be collected, reviewed for accuracy, and forwarded to the Senior Sales Coordinator for invoicing.
- Assist with daily order picking
- Ensure inventory levels are adequately maintained in the showroom.
- Ensure all pickup orders created for the day are processed by days end. Using additional assistance from other counter staff when available.
- When necessary, provide order picking assistance to the warehouse staff.
- Assist with general warehouse duties; shipping, receiving, stock placement, cycle counting, shelf maintenance.
- Assist the inside sales team with the phones only when required. They will provide the training.
- What we offer
- A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
- A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
- Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all.
- Competitive compensation: We offer competitive base compensation based on the market.
- Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders.
- Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
- Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
- Opportunity to grow: We encourage career opportunities and continuing education for the professional development of our employees.
Are you interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your
We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.
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