Posted 27 days ago
Customer Service and Sales Support Representative - AL13 Architectural
@ BLANKSLATE Partners
Delta, British Columbia
Overview
BLANKSLATE Partners is hiring a customer service and sales support representative for AL13 Architectural Systems, a building products company. The role covers order processing, lead generation, CRM and customer service, five days a week. Salary is $55k to $65k, with bonus and profit share.
Responsibilities:
- Build and maintain customer relationships
- Process sales orders, returns and payments
- Respond to customer inquiries by phone, email and in person
- Enter orders and check order documents
- Support outside sales reps and trade show events
Requirements summary:
- Minimum 1 year in a dynamic customer service role
- Fluent English, verbal and written
- Strong numeracy and computer skills (Microsoft Office or Google Suite)
- Attention to detail and multi-tasking
- Architectural building product experience is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · workable
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 1+ years |
| Hours per week | 40 (estimated) |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Performance bonus |
Summary and details written by AI from the posting; the employer’s posting is the authority.
BLANKSLATE Partners
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Outsourced HR solutions. Helping you build better, stronger, businesses.
Full company description
BLANKSLATE Partners is a team of highly skilled and seasoned professionals providing top quality outsourced human resource solutions. Our mission? To help you build better, stronger workplaces. We match our skilled consultants with entrepreneurs, start-ups, and businesses in hypergrowth, bringing our people expertise to your unique need. BLANKSLATE is out to disrupt the current HR/Recruitment industry by freeing up business leaders and HR teams to focus on what’s important to you. We're not an agency, but a collection of highly skilled consultants who seek to pass on the passion of our experience through partnerships and creative solutions. We're grounded in our core values of Partnership, Creativity, and Learning.
- LinkedIn followers
- 14,692
- People associated on LinkedIn
- 8
- Reported office locations
- 207 W Hastings St, Vancouver, British Columbia, CA
- Business categories
- Human Resources
- Recruiting
- Other recorded names
- BLANKSLATE Partners
- Specialties
- human resources
- recruiting
- immigration
- training
- and vision and values
- Profile identifies a recruitment agency
- No
BLANKSLATE Partners is a team of highly skilled and seasoned professionals providing top quality outsourced human resource solutions. Our mission? To help you build better, stronger workplaces. We match our skilled consultants with entrepreneurs, start-ups, and businesses in hypergrowth, bringing our people expertise to your unique need. BLANKSLATE is out to disrupt the current HR/Recruitment industry by freeing up…
| Field | Value |
|---|---|
| Industry | Human Resources |
| Company size | 2-10 employees |
| Headquarters | Vancouver, British Columbia |
| Organization type | Privately Held |
| Year founded | 2014 |
| Specialties | human resourcesrecruitingimmigrationtrainingand vision and values |
| Open jobs on Jobsy | 10 |
| View page |
AL13 Architectural Systems is a leading player in the building products industry, specializing in cutting-edge cladding and facade solutions. With patented and proprietary systems, AL13 has established a solid reputation for delivering innovative and high-performance architectural products. As a company with a proven track record in the North American market, we are committed to expanding our reach and building on our success.
We are adding a new member to our high-energy team 5 days a week to provide sales support, including order processing, lead generation, CRM, customer services.
Strong computer and phone/email communications skills are essential. Architectural building product experience is an asset, we will train the right candidate.
The primary focus of this role is to provide exemplary customer service and fine-tuned attention to detail while contributing to the efficient operation of a demanding and fast-paced sales and order processing department. The motivation and ability to be highly organized, multi-task, logically prioritize tasks, and work cooperatively within a team setting will be integral to success.
Responsibilities:
- Establish a positive, proactive, and ongoing relationship with customers/clients
- Assist outside sales reps as needed
- Process sales orders, returns, and related payments/credits
- Respond to customer inquiries (e.g. quotes/pricing, inventory, product specifications, etc.) over the phone, email and in person
- Represent the company at trade shows and industry events
- Process sample order requests and coordinate shipping
- Develop and maintain a high standard of product knowledge
- Entering orders into a database using published lead times and following order processing guidelines
- Develop an understanding of the manufacturing process
- Proofing order documents and resolving any discrepancies
- Maintaining master copies of sales orders
- Promoting “end-to-end customer care” throughout all aspects of the process
- Collaborating with members of the order entry and sales teams on order issues including incomplete or inaccurate orders for customer follow up
Attributes of a Successful Candidate:
- Minimum 1-year experience in a dynamic customer service position
- Ability to fluently communicate in English (verbal and written)
- Excellent numeracy literacy
- Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
- Attention to detail
- Ability to remain organized while continually multi-tasking
- Proactive problem solving
- High standards and professional manner/demeanor
- Sound judgment and accountability
- Superior interpersonal skills
Requirements
- Minimum 1-year experience in a dynamic customer service position
- Ability to fluently communicate in English (verbal and written)
- Excellent numeracy literacy
- Computer literacy. Proficient in Microsoft Office / Google Suite and learning to use new software.
- Attention to detail
- Ability to remain organized while continually multi-tasking
- Proactive problem solving
- High standards and professional manner/demeanor
- Sound judgment and accountability
- Superior interpersonal skills
Benefits
- Positive work environment
- Competitive benefits
- Bonus and Profit Share
- Salary Range: $55k - $65k (Dependent on Skills & Experience)
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