Posted 6 days ago
Customer Service Associate
@ Manpower
St. Catharines, Ontario
Overview
Manpower is hiring a Customer Service Associate on a 12-month temporary contract at $20 per hour, on site at 80 King St., St. Catherine's. The role handles outbound calls and inbound customer queries, scores service quality, and reports on daily targets. Hours run 8AM to 5PM EST, seven days a week including holidays, with 35 to 44 hours per week.
Pay:
$20 an hour
Responsibilities:
- Conduct outbound calls and assist end users with various query types
- Educate users on using the platform and score quality and outcomes
- Achieve daily targets and key metrics while resolving cases efficiently
- Escalate information to team leads, QAs, SMEs and the Operations Manager
Requirements summary:
- Minimum 2 years of customer support experience
- High school diploma
- Concierge or hospitality experience preferred
- Strong attention to detail and problem-solving skills
- Excellent time management and self-motivation
Tools & skills
Source and dates
Employer career site / ATS feed · careerpage
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-16
- Source record updated
- 2026-10-31
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 |
| Schedule | day, holidays, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Manpower
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
Full company description
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done each time, every time.
- LinkedIn followers
- 1,677,042
- People associated on LinkedIn
- 28,994
- Reported office locations
- 100 Manpower Place, Milwaukee, WI 53212, US
- 6166 Shallowford Rd, Chattanooga, TN 37421, US
- 7094 Miratech Dr, San Diego, CA 92121, US
- 1349 W Chandler Blvd, Chandler, AZ 85224, US
- 1891 Santa Barbara Dr, Lancaster, PA 17601, US
- 6615 S Eastern Ave, Las Vegas, NV 89119, US
- Other recorded names
- Manpower
- Specialties
- Interim Recruitment
- Permanent Recruitment
- Workforce Management
- Contingent Recruitment
- Workforce Trends
- Hiring
- Employment
- Staffing
- Recruiting
- and Career Guidance
- Profile identifies a recruitment agency
- Yes
Manpower is the global leader in contingent and permanent recruitment workforce solutions. We provide the agility businesses need with a continuum of staffing solutions. By leveraging our trusted brands, we have built a deeper talent pool to provide our clients access to the people they need, faster. We effectively assess and develop skills, keeping our associates ahead of the curve, so they can get the jobs done…
| Field | Value |
|---|---|
| Industry | Staffing and Recruiting |
| Company size | 10,001+ employees |
| Headquarters | Milwaukee, WI |
| Organization type | Public Company |
| Year founded | 1948 |
| Specialties | Interim RecruitmentPermanent RecruitmentWorkforce ManagementContingent RecruitmentWorkforce TrendsHiringEmploymentStaffingRecruitingand Career Guidance |
| Open jobs on Jobsy | 610 |
| View page |
Customer Service Associate
Work Location: On site work. Niagara: 80 King St., St. Catherine’s ON L2R 7G1 2nd floor.
Hours of Operation: 7 days a week (including holidays) 8AM- 5PM EST.
Hours may vary between 35-44hrs / per week.
Duration: 12 months contract.
Hourly Pay Rate: $20.
Providing quality customer service is at the core of our team’s goals. As a Customer Service Associate, you will assist in achieving team goals by conducting outbound calling, scoring quality, and providing feedback on the end-to-end experience.
Key Responsibilities:
Educate users on how to effectively utilize the platform and score quality and outcomes.
You will be responsible for achieving daily targets and key metrics
Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
Out bounding calling and assisting end users with various query types are key to high customer satisfaction
Needs to be helpful empathetic and resolve issues quickly
Proactively ask questions and maintain an awareness of the client’s business operational activities and processes within their team area
Communicate information and escalate to Team leads QAs SMEs and Operations Manager
Requires professional interaction and communication both within the Accenture organization and with client contacts
Basic Qualifications:
- Minimum of 2 years customer support experience
- High School Diploma
Preferred Qualifications:
- Concierge and/or hospitality experience preferred
- Drive for communication calls, chats and interaction with customers and end users
- Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
- Strong attention to details
- Excellent problem solving and organization skills
- Self-motivated to work independently with minimal supervision
- Excellent time management skills and able to proactively and independently manage workload and targets
Customer Service Associate
Work Location: On site work. Niagara: 80 King St., St. Catherine’s ON L2R 7G1 2nd floor.
Hours of Operation: 7 days a week (including holidays) 8AM- 5PM EST.
Hours may vary between 35-44hrs / per week.
Duration: 12 months contract.
Hourly Pay Rate: $20.
Providing quality customer service is at the core of our team’s goals. As a Customer Service Associate, you will assist in achieving team goals by conducting outbound calling, scoring quality, and providing feedback on the end-to-end experience.
Key Responsibilities:
Educate users on how to effectively utilize the platform and score quality and outcomes.
You will be responsible for achieving daily targets and key metrics
Provide quality customer service by achieving consistent customer satisfaction ratings while always focusing on resolving cases efficiently and utilizing time productively
Out bounding calling and assisting end users with various query types are key to high customer satisfaction
Needs to be helpful empathetic and resolve issues quickly
Proactively ask questions and maintain an awareness of the client’s business operational activities and processes within their team area
Communicate information and escalate to Team leads QAs SMEs and Operations Manager
Requires professional interaction and communication both within the Accenture organization and with client contacts
Basic Qualifications:
- Minimum of 2 years customer support experience
- High School Diploma
Preferred Qualifications:
- Concierge and/or hospitality experience preferred
- Drive for communication calls, chats and interaction with customers and end users
- Strong work ethic taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values
- Strong attention to details
- Excellent problem solving and organization skills
- Self-motivated to work independently with minimal supervision
- Excellent time management skills and able to proactively and independently manage workload and targets
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