Posted 21 days ago
Customer Service / Field Technician
@ Vortex Aquatic Structures International Inc.
Pointe-Claire, Quebec
Overview
Vortex Aquatic Structures International Inc. is hiring a Customer Service / Field Technician to provide technical support to customers and installers on aquatic play equipment. The role combines phone and email troubleshooting with on-site travel during the peak installation season, which can take up to 50% of working time. The posting states a hybrid arrangement of 3 office days and 2 home days per week, with fluent French and English required.
Responsibilities:
- Dépanner pompes, contrôleurs et équipements aquatiques
- Soutenir clients et installateurs par téléphone et courriel
- Se déplacer sur les sites lors de la saison de pointe
- Former les opérateurs aux opérations et à l'entretien
- Documenter les demandes dans le système ERP/CRM
Requirements summary:
- DEP en électromécanique ou formation technique équivalente
- Expérience pratique en réparation mécanique et électrique
- Bonne compréhension des moteurs, pompes et systèmes de contrôle
- Capacité à lire les plans mécaniques et électriques
- Maîtrise du français et de l'anglais, parlé et écrit
- Permis de conduire valide et passeport canadien
Tools & skills
Benefits mentioned
Source and dates
Employer career site / ATS feed · dayforce-feed
- Employer posting date
- 2026-10-19
- First seen by our source
- 2026-10-20
- Source record updated
- 2026-10-20
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Seasonal | Yes |
| Travel | air: moderate · ground: moderate |
| Work setting | Office, Client sites, Plant or factory |
| Position | Sitting and standing |
| Physical demands | physical moderate · computer moderate |
| Languages | English, French |
| Licences & certifications | Valid driver's licence |
| Driver’s licence | required |
| Education | Trade certificate (required) |
| Fields of study | Electromechanics |
| Perks mentioned | Retirement plan, Tuition support, Performance bonus, Wellness, Transit support, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Vortex Aquatic Structures International Inc.
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
L'eau nous transporte / Water moves us / Water attractions
Full company description
GREAT PLACE TO WORK Canada 2024-25 Depuis 1995, Vortex révolutionne la manière dont les enfants et les familles jouent ensemble dans les espaces urbains, les parcs aquatiques et les centres de villégiature aux quatre coins du globe. Avec plus de 10 000 installations réparties dans 50 pays et sur cinq continents, et plus de 100 prix et distinctions, notre approche novatrice des jeux aquatiques a aidé les communautés et les entreprises à prospérer, laissant sa marque bien après que les familles sont hors de l’eau. ----- Since 1995, Vortex has revolutionized the way children and families play in urban spaces, waterparks, and resorts worldwide. With over 10,000 installations spanning 50 countries and five continents and 100+ awards and honors, our innovative approach to water attractions has helped communities and businesses grow, leaving an impact long after families have dried off.
- LinkedIn followers
- 19,494
- People associated on LinkedIn
- 229
- Reported office locations
- 7800 Trans-Canada Hwy, Pointe-Claire, Quebec H9R 1C5, CA
- 31 Northern Ave, Plattsburgh, New York 12903, US
- Avenida de la Devesa, 20, Silla, Valencian Community 46460, ES
- Business categories
- Construction
- Service Industry
- Recreation
- Sporting Goods
- Professional Services
- Manufacturing
- Other recorded names
- Vortex Aquatic Structures International Inc.
- Vortex Aquatic Structures International
- Specialties
- Aquatic Design Landscape
- Splashpad Engineering
- Waterparks
- Splashpad
- Waterslides
- Playable Fountains
- Splashpad Design
- Elevations & PlayNuk Aquatic Play structures
- Zero-depth aquatic play
- and Water Management Solutions
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
GREAT PLACE TO WORK Canada 2024-25 Depuis 1995, Vortex révolutionne la manière dont les enfants et les familles jouent ensemble dans les espaces urbains, les parcs aquatiques et les centres de villégiature aux quatre coins du globe. Avec plus de 10 000 installations réparties dans 50 pays et sur cinq continents, et plus de 100 prix et distinctions, notre approche novatrice des jeux aquatiques a aidé les communautés…
| Field | Value |
|---|---|
| Industry | Recreational Facilities |
| Company size | 201-500 employees |
| Headquarters | Pointe-Claire, Quebec |
| Organization type | Privately Held |
| Year founded | 1995 |
| Specialties | Aquatic Design LandscapeSplashpad EngineeringWaterparksSplashpadWaterslidesPlayable FountainsSplashpad DesignElevations & PlayNuk Aquatic Play structuresZero-depth aquatic playand Water Management Solutions |
| Open jobs on Jobsy | 8 |
| View page |
Ready to shape the future of fun?
At Vortex, we have been bringing communities, businesses, and families together with innovative aquatic structures since 1995. We are proud to have created 10 000 custom installations spanning 50 countries and 5 continents! Vortex creates precious memories for thousands of families around the world every day.
If you want an exciting career in an environment that values innovation and collaboration, we’d love to hear from you. We welcome all applicants and are committed to diversity, equity and ensuring everyone is empowered to succeed.
Vortex Aquatic Structures International is looking for a Customer Service / Field Technician to join our Technical Support team.
In this role, you'll provide technical support to customers and installers through a hybrid work arrangement (3 days in the office and 2 days working from home), with opportunities to travel to customer sites during our peak installation season. You'll use your hands-on technical expertise to troubleshoot equipment issues, guide customers through repairs, support installations and commissioning, and train operators to ensure our aquatic play systems operate successfully.
What You'll Do
Provide technical support to customers, contractors, and installers by phone and email, helping diagnose and resolve mechanical and electrical issues.
Troubleshoot controllers, pumps, piping, water systems, and aquatic play equipment, guiding customers through repairs or performing repairs on-site when required.
Travel to customer sites during peak season to support equipment commissioning, installation supervision, troubleshooting, and repairs.
Train facility operators on system start-up, shut-down, operation, and maintenance.
Document customer requests and technical cases in our ERP/CRM system.
Determine when on-site intervention is required and coordinate necessary parts and resources.
Provide feedback on recurring technical issues and potential product improvements.
Help develop and deliver Certified Installer training and technical documentation.
Support assembly and other operational teams during slower periods.
What You Bring
A DEP in Electromechanics or equivalent technical training and experience.
Hands-on experience troubleshooting, maintaining, and repairing mechanical and electrical equipment.
Good understanding of motors, pumps, electrical components, and control systems.
Ability to read and interpret mechanical and electrical drawings.
Strong analytical and problem-solving skills with a practical, hands-on approach.
Good communication and interpersonal skills, with the ability to explain technical information clearly.
A customer-oriented attitude and genuine interest in helping others solve problems.
Good organizational skills and the ability to manage multiple technical requests.
Fluency in French and English, both spoken and written.
Valid driver's licence and Canadian passport, with the ability to travel internationally as required.
Nice to Have
Experience with plumbing, water treatment, aquatic systems, or industrial equipment.
Experience with equipment commissioning, installation, or field service.
Previous experience providing technical support or training customers.
Familiarity with CRM or ERP systems.
Hybrid Work & Travel Requirements
This position offers a hybrid work arrangement, with 3 days per week at our Pointe-Claire office and 2 days working from home.
Travel is concentrated during our busier installation season, typically spanning two to three months of the year. During this period, travel may represent up to 50% of working time. Outside these periods, the regular hybrid schedule applies.
Language Requirements
Proficiency in English is required for this role, as approximately 40% of the responsibilities involve regular communication with customers, contractors, and other stakeholders based in the United States.
Why Join Vortex?
At Vortex, innovation, collaboration, and fun are at the heart of what we do. Our work creates opportunities for people to play, connect, and make memories around the world.
We offer:
A hybrid work schedule.
The opportunity to contribute to projects enjoyed by families around the world.
A collaborative, creative, and supportive work environment.
Company-paid training and education reimbursement.
Health and dental benefits, telemedicine, and an Employee Assistance Program.
RRSP matching and bonus program.
Free on-site gym and parking.
Personalized onboarding with a dedicated buddy.
Splash into fun!
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