Posted 7 days ago
Customer Service - Inside Sales
@ E.B. Horsman & Son
Prince George, British Columbia
SIGNALS
Overview
E.B. Horsman & Son is hiring a full-time Customer Service - Inside Sales representative at its Prince George, BC location. The role builds customer and supplier relationships through accurate quotes, orders and returns, and includes front counter work. The schedule is Monday to Friday, 40 hours a week, with no weekend shifts.
Responsibilities:
- Assists with front counter sales and customer inquiries
- Prepares accurate quotations and processes sales orders
- Manages returns (RMA) and monitors open orders
- Reports stock shortages and tracks sales and pricing
- Supports Outside Sales on projects and quotations
Requirements summary:
- 3+ years of customer service experience
- High school completion and basic math skills
- Intermediate MS Office skills and ability to learn new software
- Electrical or lighting industry experience is an asset
- Inside sales experience in another industry is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-03
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
| Perks mentioned | Retirement plan, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
E.B. Horsman & Son
| Field | Value |
|---|---|
| Open jobs on Jobsy | 3 |
Job description
Who We Are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
Located at 2255 S Quinn St S, Prince George, BC V2N 2X4, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.
This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.
What To Expect In The Role
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
#IS14
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Located at 2255 S Quinn St S, Prince George, BC V2N 2X4, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Customer Service - Inside Sales representative is responsible for building positive relationships with customers and suppliers by generating accurate quotations, sales orders, and returns that align with organizational sales targets. Inside Sales works closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects. This role will involve working at the counter to assist and interact with our customers when needed.
This role matters because it’s the backbone of customer satisfaction and operational success. As an Inside Sales Representative, you ensure accurate quotes, orders, and returns while building trust and strong relationships with customers and suppliers. Your collaboration with the sales team, proactive problem-solving, and excellent customer service directly impact our reputation and mission to help communities thrive.
What To Expect In The Role
- Customer Relations: Assists with front counter sales, handles customer inquiries, coordinates calls, and supports Outside Sales.
- Quotations: Prepares accurate quotes.
- Project Management: Supports projects and quotations, escalating complex issues as needed.
- Order Management: Processes and updates orders across multiple channels.
- Stock Monitoring: Reports stock shortages and suggests new items based on demand.
- Returns (RMA): Manages return processes.
- Sales Monitoring: Tracks sales, open orders, and pricing to drive growth.
- Other Tasks: Supports warehouse, inventory, and branch safety initiatives.
- 3+ years of customer service experience
- 1+ years of electrical/lighting industry experience is an asset
- Experience in an inside sales role within a different industry, with demonstrated transferable skills, will be considered an asset.
- Ability to be inclusive, collaborative, and respectful
- Intermediate computer skills with proficiency in MS Office & the ability to learn new software programs
- Wide range of expertise in the products and services provided by E.B. Horsman & Son is an asset
- High school completion
- Basic mathematical skills
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
#IS14
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