Posted 6 days ago
Customer Service - Sr. Inside Sales
@ E.B. Horsman & Son
Kamloops, British Columbia
SIGNALS
Overview
E.B. Horsman & Son is hiring a full-time Senior Inside Sales Representative at its Kamloops, BC branch, Monday to Friday, 40 hours per week. The role handles quotations, order entry, returns, shipping coordination and stock monitoring while supporting customers and outside sales. The posting requires 10+ years of sales and customer service experience and 7+ years in the electrical or lighting industry.
Responsibilities:
- Respond to customer inquiries and provide front-counter sales
- Prepare accurate quotations, pricing and product proposals
- Process and manage customer orders and returns
- Coordinate shipments with approved carriers and track deliveries
- Monitor inventory, sales activity and open orders
Requirements summary:
- 10+ years of sales and customer service experience
- 7+ years of electrical/lighting industry experience
- Electrical and lighting product knowledge
- Intermediate MS Office skills
- Basic mathematical skills
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-04
- First seen by our source
- 2026-11-10
- Source record updated
- 2026-11-10
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Senior |
| Department | Sales |
| Experience | 10+ years |
| Hours per week | 40 |
| Schedule | day |
| Travel | air: none · ground: none |
| Work setting | Office, Store |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Perks mentioned | Retirement plan, Stock or equity, Wellness |
Summary and details written by AI from the posting; the employer’s posting is the authority.
E.B. Horsman & Son
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Job description
Who We Are
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.
What To Expect In The Role
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.
What We Offer
- Birthday off
- Health, dental, and employee assistance program benefits
- Annual profit-sharing
- Employee share ownership program (ESOP)
- RRSP matching after 1 year of employment
- Access to EBH University for personal & professional growth
Located at 983 Camosun Crescent B, Kamloops, BC V2C 6G1, this full-time permanent position offers a consistent Monday to Friday schedule, ensuring 40 hours per week with no weekend shifts.
Why this role matters
The Senior Inside Sales Representative plays a key role in driving branch success by strengthening customer and supplier relationships, delivering accurate quotations, sales orders, and returns, and supporting the achievement of sales targets. Working closely with Outside Sales and the Branch Manager, this position helps ensure an exceptional customer experience, proactively resolves issues, and supports the successful execution of ongoing projects.
What To Expect In The Role
- Customer Relations: Provides exceptional customer service by responding to inquiries, processing requests, and supporting customers and sales teams. Assists with front-counter sales, builds customer relationships, provides product recommendations, and maintains current product knowledge
- Quotations: Prepares accurate and timely quotations, pricing, and product proposals. Maintains customer pricing and ensures pricing aligns with margin objectives and customer requirements.
- Project Management: Supports ongoing projects, contracts, and quotations through coordination, follow-up, and issue resolution. Escalates complex pricing, order, or project-related matters as required.
- Order Entry and Management: Processes and manages customer orders received through various channels, ensuring accuracy and timely updates. Maintains customer records and contact information.
- Stock Monitoring: Monitors inventory availability, investigates stock discrepancies, and communicates potential impacts to customers and internal stakeholders. Recommends new inventory items based on customer demand.
- Shipping: Coordinates shipments using approved carriers, arranges cost-effective transportation, tracks deliveries, and ensures shipping requirements are met.
- Return Material Authorization: Manages the return process by coordinating with customers and suppliers, processing return authorizations, resolving return-related issues, and ensuring appropriate charges are applied.
- Sales Monitoring: Monitors sales activity, open orders, and pricing opportunities. Collaborates with sales teams to support revenue growth, improve margins, and maintain customer satisfaction.
- Quality Control: Identifies and documents quality concerns, supports corrective actions, assists in resolving operational issues, and contributes to continuous improvement initiatives.
- 10+ years of sales and customer service experience
- 7+ years of electrical/lighting industry experience in a similar role
- Electrical/lighting product knowledge is a must
- Intermediate computer skills (MS Office) with the ability to learn new software programs
- Wide range of expertise in the products and services provided by E.B. Horsman & Son
- Basic mathematical skills
Teamwork l Integrity l Continuous Improvement l Resilience l Empowered
Compensation is determined by the candidate's experience, education, qualifications, role complexity, internal equity, and other relevant factors. We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note that only candidates selected for an interview will be contacted.
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