Posted 8 days ago
Customer Service & Order Entry Representative
@ Fuze HR Solutions
St. Catharines, Ontario
SIGNALS
Overview
Fuze HR Solutions is hiring a Customer Service and Order Entry Representative for an industrial products and distribution client in St. Catherines, ON. The role covers customer contact, order processing, shipment coordination, quoting and outbound sales calls. Full-time permanent, $45,000-$55,000 per year, with occasional after-hours support.
Responsibilities:
- Serve as primary customer contact by phone, email and in person
- Process orders, freight, invoicing and documentation
- Prepare quotations and coordinate orders to completion
- Track shipments and resolve delivery discrepancies
- Make outbound calls to existing customers
Requirements summary:
- 3-5 years in customer service, inside sales or order management
- Industrial, distribution or wholesale experience an asset
- Strong verbal and written communication
- Strong attention to detail and numerical accuracy
- Basic computer proficiency and ability to learn systems
Tools & skills
Customer serviceSalesProcess customer ordersDocumentationTrack shipmentsLogisticsInventory managementCommunication skillsRelationship buildingProblem solvingDecision makingAttention to detailOrganizational skillsBilingualism
Benefits mentioned
Retirement planPaid time off
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- 2026-11-05
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 3+ years |
| Hours per week | 40 (estimated) |
| Schedule | day, evening |
| Travel | air: none · ground: none |
| Work setting | Office, Warehouse |
| Position | Sitting and standing |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (preferred) |
| Perks mentioned | Generous paid time off, Retirement plan, Paid training |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Fuze HR Solutions
| Field | Value |
|---|---|
| Open jobs on Jobsy | 28 |
Job description
Location: St. Catherines, ON
Employment Type: Full-Time, Permanent
Salary: $45,000-$55,000 per year
About The Opportunity
Our client is an established industrial products and distribution organization serving customers across a range of commercial and operational environments. They are looking for a customer-focused professional to join their local branch and play a key role in supporting customers, processing orders, coordinating shipments, and contributing to sales growth.
This is a hands-on position suited to someone who enjoys building relationships, solving problems, and working in a fast-paced environment where customer service and operational accuracy are equally important.
Key Responsibilities
This posting reflects an active vacancy.
We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.
We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
#ONDT
Employment Type: Full-Time, Permanent
Salary: $45,000-$55,000 per year
About The Opportunity
Our client is an established industrial products and distribution organization serving customers across a range of commercial and operational environments. They are looking for a customer-focused professional to join their local branch and play a key role in supporting customers, processing orders, coordinating shipments, and contributing to sales growth.
This is a hands-on position suited to someone who enjoys building relationships, solving problems, and working in a fast-paced environment where customer service and operational accuracy are equally important.
Key Responsibilities
- Serve as a primary point of contact for customers by phone, email, and in person.
- Process customer orders accurately, including order entry, freight arrangements, invoicing, and related documentation.
- Prepare quotations, source products, follow up on outstanding quotes, and coordinate orders through to completion.
- Respond to customer inquiries and resolve service issues in a timely and professional manner.
- Identify more complex issues and escalate them to the appropriate internal team when required.
- Coordinate with vendors, suppliers, warehouse personnel, and transportation providers to ensure customer requirements are met.
- Track shipments, arrange pickups and deliveries, and investigate delays, discrepancies, or other logistics issues.
- Support inventory management by monitoring stock levels, identifying replenishment requirements, and working with warehouse teams.
- Conduct outbound calls to existing customers to strengthen relationships, identify opportunities, and support sales growth.
- Provide counter sales and in-person customer support at the branch.
- Maintain accurate records, invoices, receipts, shipping documentation, and other required paperwork.
- Provide occasional after-hours customer support when required.
- Develop knowledge of the company's products, customers, vendors, and industry to provide increasingly effective support.
- Contribute to a collaborative branch environment and assist with other operational responsibilities as needed.
- 3-5 years of experience in customer service, inside sales, order management, or a related role.
- Experience within an industrial, distribution, manufacturing, wholesale, or technical products environment is an asset.
- Strong verbal and written communication skills.
- Excellent customer service and relationship-building abilities.
- Strong problem-solving and decision-making skills.
- Comfortable working with numbers and processing orders accurately.
- Basic computer proficiency and the ability to learn new systems quickly.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional and confident communication style.
- Post-secondary education is preferred.
- Bilingual French/English skills would be considered an asset.
- Competitive Compensation
- Comprehensive Flex Benefits Program
- RRSP Matching
- Paid time off on your birthday
- Personal Development Subsidy
- Employee Recognition Program
- Continued Professional Development Opportunities (access to LinkedIn Learning, product training, third-party personal and professional skills training opportunities)
- Constructive, engaging organizational culture
- Opportunity to work alongside experienced industry professionals
- Opportunities for growth and development
This posting reflects an active vacancy.
We use applicant tracking software and technology-assisted tools to support the screening and management of applications; all hiring decisions are made by our recruitment team.
We thank all applicants for their interest; however, due to application volume, only those selected for further consideration will be contacted.
#ONDT
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