Posted 7 days ago
Customer Service Rep - Laser City
@ FunEx Head Office
Edmonton, Alberta
Overview
FunEx Head Office is hiring part-time Customer Service Team Members for Laser City in Edmonton. The role covers inbound and outbound phone calls, email, online chat and payment collection, mostly at a desk. The posting asks for weekday and weekend availability, phone and customer service experience, and a willingness to upsell and close bookings.
Responsibilities:
- Answer incoming calls and return voicemails
- Call past customers to rebook them
- Respond to email and real-time online chats
- Collect payments over the phone and online
Requirements summary:
- 18 years or older
- Prior phone experience
- Previous customer service experience
- Experience sitting at a desk for a full shift
- Ability to upsell and close bookings
- Excellent written and verbal communication
Tools & skills
Source and dates
Employer career site / ATS feed · recruitee
- Employer posting date
- 2026-10-31
- First seen by our source
- 2026-10-31
- Source record updated
- 2026-11-06
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, weekends |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FunEx Head Office
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We Make Fun Happen
Full company description
Laser City is an Alberta based business that specializes in making fun happen with exciting products like Laser Tag, Mini Paintball, ESports, and more. We are experts at event hosting - from Birthday Parties, Youth Group Events, and Corporate Team Building. We are focused on delivering both fun and safe experiences to our many customers. We are a young business; most of the staff are 18-30. We’ve grown quite quickly in the first 10 years and we have big plans for the future.
- LinkedIn followers
- 172
- People associated on LinkedIn
- 34
- Reported office locations
- 5104 67 St NW, Edmonton, Alberta, CA
- 572 Aero Dr NE, 125, Calgary, Alberta T2E 7Y4, CA
- 9950 Macleod Trail SE, 18, Calgary, Alberta T2J 3K9, CA
- Business categories
- Media and Entertainment
- Recreation
- Casual Games
- Other recorded names
- FunEx Head Office
- Laser City
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
Laser City is an Alberta based business that specializes in making fun happen with exciting products like Laser Tag, Mini Paintball, ESports, and more. We are experts at event hosting - from Birthday Parties, Youth Group Events, and Corporate Team Building. We are focused on delivering both fun and safe experiences to our many customers. We are a young business; most of the staff are 18-30. We’ve grown quite…
| Field | Value |
|---|---|
| Industry | Entertainment |
| Company size | 51-200 employees |
| Headquarters | Edmonton, Alberta |
| Organization type | Privately Held |
| Year founded | 2015 |
| Open jobs on Jobsy | 5 |
| View page |
We are looking for fun, friendly and outgoing people to join our Customer Service team in Edmonton!
What does a Customer Service Team Member do?
Answer incoming phone calls and return voicemails
Reach out by phone to our past customers to book them in again
Respond to email inquiries
Collect payments over the phone and online
Respond in real time to online chats (yes - a real human answers those!)
Other tasks as needed
We are currently looking for folks with:
Tuesday afternoon availability (starting at 12pm or earlier)
1 other weekday
Saturday/Sunday
General Requirements
18 years or older
Genuine empathy for others, with a desire to understand and help
Very organized and doesn't let things "slip through"
Excellent computer and internet skills
Happy, friendly and outgoing, with a positive "can-do" attitude
Flexible and adaptable
Excellent communication skills (written and verbal)
Must Have Experience
Phone Experience
Are you pumped to pick up the phone and help customers? Are comfortable starting conversations and asking questions? Great - Our customers are here to have fun, so it’s usually a fun and happy call
But, this can’t be your first job answering phones
Previous Customer Service Experience
Dealing with the public isn't for everyone, so we need you to have had customer-facing roles in the past and know that you enjoy helping customers make happy memories with us
Experience working in an office + sitting at a desk
This job is all office work, so sitting at a desk for your full shift has to be a-okay with you.
Closing that sale
We aren’t pushy about sales, but we are a business. The candidate for this role needs to be able to upsell, close the sale, and ask for the booking. A tiny bit of a competitive spirit will work well.
Please fill in the application form questions so we can get to know you! This is a very communication-heavy role, so if you send us an AI written response that you send to everyone else, well, that probably won't look good.
Tell us a little about yourself. Tell us a little about what you're looking for (hours, availability, etc).
Tell us why you'd be awesome at this job!
Also, tell us if you're a dog or cat person (this is to see who reads everything....)!
We genuinely look forward to hearing from you!
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