Posted 10 days ago
Customer Service Representative
@ KIK Consumer Products
Montréal, Quebec
Overview
KIK Consumer Products is hiring a full-time Customer Service Representative to serve as the key contact between customers and internal teams. The role covers order entry and management, delivery and carrier scheduling, customer follow-up, and monitoring delivery performance such as OTIF. The posting asks for bilingual French and English, a college diploma or equivalent experience, and strong Microsoft Office skills.
Responsibilities:
- Enter and process customer orders
- Schedule deliveries with carriers
- Follow up on orders by phone and email
- Maintain communication with key retail customers
- Monitor delivery performance including OTIF
Requirements summary:
- College diploma in administration or equivalent
- 2 to 3 years of customer service experience
- Bilingual French and English, spoken and written
- Good proficiency in Microsoft Office
- JDE knowledge is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · oraclecloud
- Employer posting date
- 2026-10-27
- First seen by our source
- 2026-10-27
- Source record updated
- 2026-10-27
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English, French |
| Education | College diploma (required) |
| Fields of study | Administration |
Summary and details written by AI from the posting; the employer’s posting is the authority.
KIK Consumer Products
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
We bring brands and products to consumers to help protect their homes, pools, and automobiles.
Full company description
At KIK Consumer Products, we bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the cleanliness of their homes and pools. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. Globally we operate in Europe, UK, Asia, Australia, New Zealand and South Africa. We are known by our portfolio of over 40 brands including Spic and Span® and Comet® cleaning products, Clorox® Pool&Spa™ (under license), BioGuard®, and Natural Chemistry® pool chemicals. We are also the #1 producer in North America for store-brand (private label) bleach and a leading private label provider of general purpose cleaning, laundry detergent and additives, dishwashing and other home care products. Our global team of over 2,500 employees drive our capabilities in product development, product formulation, strategic sourcing, manufacturing, packaging design, brand & product marketing, sales, project management, quality assurance, compliance, distribution and logistics. Visit www.KIKCorp.com to learn more.
- LinkedIn followers
- 36,509
- People associated on LinkedIn
- 1,949
- Reported office locations
- 1725 North Brown Road, Lawrenceville, GA 30043, US
- 101 Macintosh Blvd, Concord, ON L4K 4R5, CA
- Business categories
- Cleaning Products
- Marketing
- Automotive
- Retail
- Manufacturing
- Other recorded names
- KIK Consumer Products
- Specialties
- Retailer Brand Bleach & Household Cleaning Products
- Personal Care & OTC Products
- Pool & Spa Chemicals
- Aerosol Manufacturing
- Research
- Development and Quality Control
- Liquids &Solids Manufacturing
- automotive products
- antifreeze
- household products
- and household cleaners
- Profile identifies a recruitment agency
- No
- Reported total investment
- 0
Currency and observation date were not supplied; this is not a current valuation or a funding round.
At KIK Consumer Products, we bring exceptional brands and products to consumers that help them protect the health and wellness of their families, the cleanliness of their homes and pools. We are one of North America’s largest independent consumer product manufacturers with 20 North American manufacturing facilities. Globally we operate in Europe, UK, Asia, Australia, New Zealand and South Africa. We are known by…
| Field | Value |
|---|---|
| Industry | Manufacturing |
| Company size | 1,001-5,000 employees |
| Headquarters | Lawrenceville, GA |
| Organization type | Privately Held |
| Specialties | Retailer Brand Bleach & Household Cleaning ProductsPersonal Care & OTC ProductsPool & Spa ChemicalsAerosol ManufacturingResearchDevelopment and Quality ControlLiquids &Solids Manufacturingautomotive productsantifreezehousehold products |
| Open jobs on Jobsy | 14 |
| View page |
The Customer Service Representative acts as a key point of contact between customers and internal teams. They ensure efficient order management, delivery coordination, and follow-up on operational issues, while contributing to customer satisfaction and overall performance service level.
Key Responsibilities
- Enter customer orders
- Process orders based on customer priorities and operational constraints, including inventory, production, and transportation
- Schedule deliveries with our carriers
- Manage appointment scheduling for our customers’ transportation needs through customer portals
- Answer phone calls and manage the email inbox for order follow-up
- Maintain proactive communication with key customers such as Costco, Loblaw, Walmart, and others to anticipate issues and manage priorities
- Collaborate with the sales, planning, production, and logistics teams to ensure efficient service
- Collaborate with the Finance department to follow up on unbilled orders at month-end
- Manage issues and handle customer complaints effectively
- Validate product availability and communicate delays or supply and production issues affecting customers through reporting and analysis
- Monitor delivery performance, including OTIF, and contribute to resolving gaps
- Identify opportunities to improve customer service processes and optimize workflows
Desired Profile
Excellent communication skills, both spoken and written
Ability to analyze and solve problems
Strong customer service orientation
Autonomy, attention to detail, and strong organizational skills
Good proficiency in Microsoft Office
Knowledge of the JDE system is an asset
Bilingualism in French and English, written and spoken
College diploma (DEC) in administration or a related field, or an equivalent combination of 2 to 3 years of customer service experience
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