Customer Service Representative

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Tuesday, November 10, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”

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Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our site located on Bd Albert-Hudon in Montreal-Nord is looking for a new Customer Service Representative to join our Contract Logistics team.

How you create impact

As the Customer Service Representative you will be accountable for maintaining excellent service levels for our internal and external cusomers through accruate data entry, continuous process improvement, and the prompt resolution of issues.

• Serve as the primary contact for customer inquiries, order updates, shipment status, and exception management.
• Coordinate communication between customers, suppliers, carriers, transportation teams, and internal operations.
• Manage claims, investigations, rush requests, and shipment-related issues to ensure timely resolution.
• Monitor service KPIs, maintain reporting metrics, and prepare regular and ad hoc operational reports.
• Process orders and perform data entry within customer and internal systems, ensuring accuracy and compliance.
• Support shipment documentation, administrative activities, and transportation coordination to meet customer requirements.
• Manage high-volume workloads while prioritizing competing demands and maintaining service levels.
• Ensure compliance with GMP, Health Canada regulations, EHS policies, and customer quality requirements.
• Drive continuous improvement initiatives to enhance productivity, accuracy, and customer satisfaction.
• Collaborate with management, vendors, and cross-functional teams to support operational excellence and facility needs.

“If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs."

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• High School Diploma or Equivalent
• 1+ years of Office Amdninistration experience in a warehouse environment
• Proficiency in French and English (English-speaking clients)
• Strong verbal and written communication skills
• Establish priorities and accomplish multiple tasks
• Demonstrable organization skills
• Knowledge of Microsoft Office
• Must be able to work extended hours/overtime when needed to support business needs

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full‑time basis without the need for current or future employer sponsorship.

What's in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1 #LI-ONSITE

Artificial Intelligence (AI) tools may be used to assist in [specific process, e.g., screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.