Posted 69 months ago
Customer Service Representative
@ Mark Neuman Insurance Agency
Brockville, Ontario
Overview
Mark Neuman Insurance Agency is hiring a full-time Customer Service Representative to answer calls and emails, greet customers and handle a range of office tasks. The role applies changes, cancellations and updates to client contracts, and educates customers about insurance options. The posting requires a high school diploma and 2 years of office experience.
Responsibilities:
- Apply changes, cancellations and updates to client contracts
- Establish customer relationships and follow up as needed
- Educate customers about insurance options through needs-based review
Requirements summary:
- Professionalism and attention to detail
- Strong communication and verbal skills
- Ability to multitask in a fast-paced environment
- Strong organizational and prioritization abilities
- 2 years of office work experience
- High school diploma
Tools & skills
Source and dates
Source type not verified · careerplug
- Employer posting date
- 2021-03-09
- First seen by our source
- 2026-11-04
- Source record updated
- 2026-11-04
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Experience | 2+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Mark Neuman Insurance Agency
| Field | Value |
|---|---|
| Open jobs on Jobsy | 2 |
Our team is looking for a Customer Service Representative to help perform a variety of tasks within our insurance offices. They will be helping by answering calls/ emails, greeting customers and many other tasks. A Customer Service Representative will need to be flexible, well organized and eager to learn from the best. We are looking for top prospects who will help our team accomplish exciting projects and assignments in a fast-growing industry.
Responsibilities
- Upon receiving a call, assists the client by applying changes, cancellations and updates to the contract, taking care to meet the client's needs effectively, while advising and educating in order to ensure the client's complete satisfaction and retention.
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Job Requirements:
- Professionalism and attention to detail.
- Ability to multitask.
- Strong communication and verbal skills.
- Ability to work in a fast paced environment.
- Active and responsible team member.
- Ability to handle stress
- Strong organizational and prioritization abilities.
- Ability to communicate with managers.
Qualifications:
- High school diploma.
- 2 years of experience doing office work.
- Ability to use computer software and ease with communication technology.
- Experience with operations/ customer service.
- Continuous desire to improve.
Journal
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