Posted 7 days ago
Customer Service Representative
@ Groupe Touchette Inc.
Etobicoke, Ontario
Overview
Groupe Touchette Inc. is hiring a full-time Customer Service Representative to support clients by answering inbound calls, taking orders and supporting the sales team. The posting offers a salary of $25 to $28 per hour, depending on skills and experience.
Pay:
$25–$28 an hour
Responsibilities:
- Answer inbound client calls and propose product alternatives
- Enter and track client orders and deliveries
- Search inventory within the network and with external suppliers
- Resolve first-level customer issues and escalate as needed
- Support the sales team and perform clerical tasks
Requirements summary:
- College or university studies
- 5 to 7 years of experience in sales team management or customer service
- Strong problem-solving and organizational skills
- Leadership and team mobilization ability
- Experience in the tire industry is an asset
Tools & skills
Source and dates
Employer career site / ATS feed · ultipro
- Employer posting date
- 2026-10-30
- First seen by our source
- 2026-11-05
- Source record updated
- 2026-11-05
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Mid level |
| Department | Customer service |
| Experience | 5+ years |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | College diploma (preferred), Bachelor’s degree (preferred) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Groupe Touchette Inc.
| Field | Value |
|---|---|
| Headquarters | Montreal |
| Open jobs on Jobsy | 105 |
The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.
This position offers a salary range of 25$/h-28$/h, depending on skills and experience
Responsibilities:
Offer exceptional customer service at all times.
Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
Participate in outbound call campaign.
Sales support
Clerical task
Provide solutions to customer issues and concerns in a professional and courteous manner.
Maintain favorable relationships with the customer to encourage repeat and future business.
Enter all client orders in the system.
Follow-up on order and delivery statuses when required by the client.
Perform inventory searches within our network and with external suppliers when required.
Assist Sales Team and support coworkers in executing certain tasks.
Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures
Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.
Success Factors:
Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
Leadership: You know how to quickly gain your team’s trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
Organizational ability: A high volume of calls doesn’t scare you. You know how to manage stress and establish priorities to meet deadlines.
Problem solving skills: You have a gift for understanding the customer’s needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for!
Having experience in the tire industry is an asset.
Candidates who are interviewed will receive an update within 45 days of their final interview.
We may use AI-assisted tools to support parts of the hiring process; all final decisions are made by our recruiting team
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