Posted last month
Customer Service Representative
@ FortisAlberta
Alberta
Overview
FortisAlberta is hiring 10 Customer Service Representatives for a permanent part-time role at its Airdrie Kingsview office. The work covers phone, email and WebChat inquiries, outage communication and work orders. Hybrid work with some days from home, schedules of 15 to 40 hours per week, and weekend work are stated.
Responsibilities:
- Respond to customer inquiries by phone, email and WebChat
- Support customers during outages and emergencies
- Create work orders and document interactions
- Coordinate with Dispatch and the Control Centre on outage information
- Maintain accurate customer and service records
Requirements summary:
- High school diploma
- Strong customer service and communication skills
- Attention to detail and organization
- Proficiency with Microsoft Office
- Customer service experience and SAP exposure are assets
Tools & skills
Source and dates
Employer career site / ATS feed · successfactors
- Employer posting date
- 2026-10-07
- First seen by our source
- 2026-10-09
- Source record updated
- 2026-11-02
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Schedule | day, evening, weekends, overnight |
| Travel | air: none · ground: none |
| Work setting | Office, Home |
| Position | Mostly sitting |
| Physical demands | physical low · computer high |
| Languages | English |
| Background checks | criminal record, education, references |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
FortisAlberta
Saved company profile
Historical company information from a saved The Jobs API profile (LinkedIn/Crunchbase fields). It is not live-verified; figures may have changed. Missing values remain unknown.
If it matters to you, it matters to us. We deliver safe and reliable electricity to our customers in Alberta.
Full company description
As owner and operator of more than 60 per cent of Alberta’s total electricity distribution network, FortisAlberta’s focus is delivering safe and reliable electricity to almost half a million residential, farm and business customers. The Company serves more than 200 communities in Alberta. From quickly restoring power after a storm to installing electrical service to new homes and businesses, we are committed to keeping Alberta energized. Our people are the lines connecting us to our customers and our communities. Join a team of talented professionals and trades who are committed to creating a brighter future. View our career postings at http://www.fortisalberta.com/careers
- LinkedIn followers
- 21,975
- People associated on LinkedIn
- 1,014
- Reported office locations
- 320 17th Avenue SW, Calgary, Alberta T2S 2V1, CA
- 15 Kingsview Rd SE, Airdrie, Alberta T4A0A8, CA
- Business categories
- Public Safety
- Power Grid
- Other recorded names
- FortisAlberta
- Specialties
- distribution
- power
- safety
- reliability
- electricity
- and utility
- Profile identifies a recruitment agency
- No
- Reported total investment
- 2,750,000
Currency and observation date were not supplied; this is not a current valuation or a funding round.
As owner and operator of more than 60 per cent of Alberta’s total electricity distribution network, FortisAlberta’s focus is delivering safe and reliable electricity to almost half a million residential, farm and business customers. The Company serves more than 200 communities in Alberta. From quickly restoring power after a storm to installing electrical service to new homes and businesses, we are committed to…
| Field | Value |
|---|---|
| Industry | Utilities |
| Company size | 1,001-5,000 employees |
| Headquarters | Calgary, Alberta |
| Organization type | Public Company |
| Specialties | distributionpowersafetyreliabilityelectricityand utility |
| Open jobs on Jobsy | 4 |
| View page |
ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety.
APPLICATION DEADLINE: November 16, 2026
TITLE: Customer Service Representative (U26-197)
DEPARTMENT: Customer & Stakeholder Engagement
WORK LOCATION/OFFICE: Airdrie Kingsview
STATUS: Permanent Part Time
NUMBER OF HIRES: 10
FortisAlberta is looking for 10 customer-focused Customer Service Representatives to help deliver a positive experience to customers across Alberta.
In this role, you will respond to customer inquiries through phone, email, and WebChat, help resolve service issues, and provide timely information during outages and emergency situations.
If you enjoy helping people, solving problems, and working in a fast-paced team environment, this is a great opportunity to put your customer service skills to work!
Job Description:
• Respond to and resolve customer inquiries received through phone, email, WebChat, and other communication channels.
• Safely and effectively support customers during power outages and emergency situations.
• Identify customer needs, resolve concerns, and escalate complex issues when additional support is required.
• Create work orders and accurately document customer interactions and service requests.
• Collaborate with Dispatch and the FortisAlberta Control Centre to provide customers with timely information about planned and unplanned outages.
• Monitor incoming trouble calls and ensure appropriate customer follow-up is completed.
• Maintain accurate customer, outage, and service information within internal systems.
• Review meter information and support appropriate service actions, including reconnection requests.
• Identify opportunities to improve processes and enhance the customer experience.
• Participate in special projects and provide additional Customer Care support as required.
Qualifications:
• High school diploma.
• Strong customer service and communication skills with the ability to listen, understand customer needs, and provide clear information.
• Ability to remain organized and make sound decisions in a busy, fast-paced customer service environment.
• Strong attention to detail and ability to accurately enter and maintain customer information.
• Ability to work independently while effectively collaborating with team members and internal stakeholders.
• Strong problem-solving skills with the ability to follow established processes and resolve customer requests.
• Proficiency with Microsoft Office applications.
• Previous customer service experience and exposure to SAP systems are considered assets.
Important:
• Permanent, part-time role.
• Based out of our Airdrie location.
• Hybrid position, with ability to work some days from home.
• All successful candidates will be subject to an education verification, criminal background check and must provide references.
• The Customer Care Centre operates 24 hours a day, seven days a week, and schedules will vary. Saturdays and Sundays may be regular scheduled workdays.
• Must be available for six weeks of full-time training, Monday through Friday from 8:00 a.m. to 3:30 p.m., and be available to work between 15 and 40 hours per week following training.
• Additional testing may be required.
TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"
We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted.
If you receive an error message when applying, please contact the system administrator at: [email protected]
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