First seen by our source: 2 hours ago
Customer Service Representative
@ Cobequid Animal Hospital
Lower Sackville, Nova Scotia
Overview
Cobequid Animal Hospital is hiring a full-time, on-site Customer Service Representative in Lower Sackville, NS, to run front-desk operations at a busy veterinary practice. The role covers client check-in and check-out, phone and email inquiries, appointment booking, payments and record keeping.
Responsibilities:
- Greet clients and manage check-in and check-out
- Book and confirm appointments
- Answer phone calls and emails
- Process payments and maintain client records
- Coordinate with veterinary and technical staff
Requirements summary:
- High school diploma or equivalent required
- Customer service and communication skills
- Organizational and time-management abilities
- Proficiency with computers and practice management software
- Veterinary or reception experience is an asset
Tools & skills
Source and dates
Source type not verified · apify-linkedin
- Employer posting date
- Not provided
- First seen by our source
- 2026-11-14
- Source record updated
- 2026-11-14
These dates describe the source record, not a live verification that the employer is still hiring. Check the original posting.
Job details
| Seniority | Entry level |
| Department | Customer service |
| Hours per week | 40 (estimated) |
| Travel | air: none · ground: none |
| Work setting | Office |
| Position | Mostly standing |
| Physical demands | physical low · computer high |
| Languages | English |
| Education | High school (required) |
Summary and details written by AI from the posting; the employer’s posting is the authority.
Cobequid Animal Hospital
| Field | Value |
|---|---|
| Open jobs on Jobsy | 1 |
Company Description Cobequid Animal Hospital is a community-focused veterinary practice serving pets and their families in Lower Sackville, NS and surrounding areas. The hospital provides a range of medical, surgical, and preventive care services to support the health and wellbeing of companion animals. Team members work collaboratively in a fast-paced, client-centered environment that values professionalism, empathy, and clear communication. The hospital aims to create a welcoming atmosphere where clients feel supported and informed about their pets’ care.
Role Description The Customer Service Representative is a full-time, on-site role based at Cobequid Animal Hospital in Lower Sackville, NS. This role is responsible for greeting clients, managing check-in and check-out procedures, answering phone calls and emails, booking and confirming appointments, and processing payments. The Customer Service Representative also maintains accurate client and patient records, coordinates with veterinary and technical staff, and provides information about services, policies, and follow-up care. Day-to-day tasks include handling inquiries, resolving concerns, ensuring a positive client experience, and supporting smooth front-desk operations in a busy animal hospital setting.
Qualifications
- Demonstrated skills in customer service and customer support, with the ability to manage a variety of client interactions professionally and calmly.
- Ability to contribute to customer satisfaction and customer experience by responding promptly, listening actively, and following through on client needs.
- Strong verbal and written communication skills, including clear phone etiquette and confident in-person communication.
- Excellent organizational and time-management abilities, with attention to detail when scheduling, updating records, and handling payments.
- Comfort working in a fast-paced, animal-focused environment; prior experience in veterinary, medical, or reception settings is an asset.
- Proficiency with computers and practice or office management software, and the ability to learn new systems quickly.
- Collaborative mindset, reliability, and professionalism, with a commitment to inclusive, respectful service for all clients.
- High school diploma or equivalent required; additional training in customer service, administration, or related fields is an advantage.
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